Jason Teow Li Chun
Penang
Summary
Dynamic professional with strong computer skills and a proven track record in client support. Expertise in enhancing customer satisfaction through effective teamwork and collaboration. Self-motivated and adaptable, excelling in both independent and team environments while consistently delivering results. Dedicated professional with a foundation in customer support and administrative functions. Engaged with diverse stakeholders to address inquiries and streamline operations. Committed to continuous improvement and fostering a positive workplace culture. Skilled in managing schedules, organising documents, and coordinating meetings. Recognised for strong communication and problem-solving skills. Demonstrates reliability and efficiency in supporting team activities and ensuring smooth office operations. Thrives in busy environments and adapts quickly to new challenges.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
ETL Euroasia Total Logistics(M)Sdn Bhd
Bukit Mertajam , malaysia
01.2026 - 04.2026
- Answered telephone calls to offer information, direct callers and take messages.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Delivered staff inductions and training sessions on administrative procedures, ensuring compliance with company policies.
- Received, routed and distributed incoming mail and parcels.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
Customer Service Intern
Inttegrated Health Plans (M) SDN BHD
Penang, Penang
04.2025 - 10.2025
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
- Assisted customers with product selection, product orders, and product returns.
- Implemented process improvements to streamline customer service tasks and improve efficiency.
- Handled customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Well-versed in problem solving, decision-making and conflict resolution.
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction.
- Utilized a consultative sales approach to identify customer needs, develop solutions and close deals.
Education
Higher National Diploma - International business
IPK COLLEGE
PENANG 05.2026
Skills
- Customer service
- Integrated Health Plans
- Administrative support
- Project management
- Microsoft Office
Languages
English
Upper Intermediate
B2
Chinese
Upper Intermediate
B2
Hobbies and Interests
- Badminton
- Swimming
Timeline
Administrative Assistant
ETL Euroasia Total Logistics(M)Sdn Bhd
01.2026 - 04.2026
Customer Service Intern
Inttegrated Health Plans (M) SDN BHD
04.2025 - 10.2025
Higher National Diploma - International business
IPK COLLEGE