Jason Soo
Kuala Lumpur
Summary
Motivated and results-driven Regional Operations Manager with over 10 years of working experience in retail industry.
Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.
Driven regional manager offering in-depth understanding of industry market conditions and regional preferences. Strategic and proactive leader with skill implementing successful changes to business policies and procedures. Ready to apply several years of experience and leadership abilities.
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Results-driven Regional Manager known for productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring success in managing multiple locations and achieving goals.
Seasoned Regional Manager with significant experience in sales, operations, and team leadership. Able to leverage strong understanding of regional markets to formulate strategies that drive growth and increase market share. Skillset includes budget management, strategic planning, and talent development. Previously led teams to surpass revenue goals while improving customer satisfaction levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager
QL MAXINCOME SDN BHD
03.2019 - Current
- Set operational KRSs, KPIs, goals, and expectations for Regional Stores.
- Monitor sales, profitability, and KPIs, ensuring overall performance achieve targets.
- Recruit, coach, and develop a skilled team for well-trained and competent staff.
- Conduct regular performance reviews, set goals, and identify potential successors within the region.
- Enforce consistent operational standards, including policies, planogram, promotions, pricing, inventory management, halal and food safety regulations.
- Optimize processes and identify areas for improvement across regional stores.
- Assist marketing teams in implementing effective sales and marketing strategies.
- Analyze market trends, competition, and customer preferences to improve sales and enhance customer engagement.
- Implement effective inventory management strategies to optimize stock levels and minimize excess or obsolete stock.
- Develop and enforce measures to reduce wastage and shrinkage, ensuring efficient use of resources and maximizing profitability.
- Regularly analyze inventory reports to identify trends, implement cost-saving measures, and maintain an optimal and cost-effective operation.
- Develop, plan, and manage budgets for each regional store.
- Monitor financial performance, analyze reports on store performance and KPIs, and provide regular updates to higher management.
- Lead, motivate, and empower staff through open communication, feedback, and team building.
- Collaborate with other regional managers and department heads to share best practices and contribute to overall company success.
- Cultivate and maintain strong relationships with landlords, building management, and council.
Assistant Operation Manager
HOME-FIX (M) SDN BHD
07.2018 - 03.2019
- Prepare and establish outlet and Roadshow Sales target.
- Responsible for the overall business performance of the retail sales & operation of the company.
- Ensure all outlets maintain outstanding store condition and visual merchandising standards.
- Effective control and manage inventory and transfer of stock among stores.
- Deal with all issues that arise from staff or customer (complaint, grievances etc).
- Responsible for the day to day operation and sales of the company outlets.
- Drive, motivate, manage and lead the team to achieve and exceed company objective by meeting sales target with high level of customer service and excellent shop's operation management.
- Maintains operations by initiating, coordinating, and enforcing program, operation, and personnel policies and procedures.
- Responsible for cost management, i.e., manpower cost and operation cost.
- Ensure company's policies and standards are communicated and implemented.
- Make sure achieving sales target by following store sales plan and managing daily, weekly and monthly sales operation.
- Analyzing sales report, indicating key issues, making development plan and taking action when sales goes down.
- Review staff performance and development to ensure the staff met the sales target.
- Ensure high levels of customer satisfaction through excellent service.
- Provide consistent feedback and coach the team to develop and grow.
- Manage outlet roster and roadshow roster and manpower planning by ensuring of operation and cost efficiency.
- Manage shop cash collection and accuracy cash.
- Complete store administration and ensure compliance with policies and procedures.
Regional Manager cum Assistant of CEO
DOMESKY HOLDING SDN BHD
05.2016 - 05.2018
- Bring out the best of branch's personnel by providing training, coaching, development and motivation.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Building strong relationships with customers.
- Co-ordinating promotional activity.
- Analysing competitor activity.
- Participating in and contributing to any branch manager's meetings.
- Involved in the recruitment of branch staff.
- Making sure the branch is adequately staffed to achieve set goals.
- Developing targets for the branch.
- Implementing long term plans.
- Organising induction training for new staff members.
- Resolving and customer issues in a timely and professional manner.
- Ensuring the security of the branch.
- Overseeing pricing and stock control.
- Maximising profitability and meeting sales targets.
- Preparing promotional materials and displays.
Team & Sales Leader of program
TECPROTEC SDN BHD
11.2014 - 04.2016
- Accountable for overseeing both Digi DPO & NPO sales Nationwide.
- Accountable for overseeing and meeting the forecast targets assigned to him for the program as per the bi-weekly sale figure for Digi for 2015.
- Report to the national sales Head & and the BD head daily, weekly & monthly report on all visits.
- To support training and sales support activities specific for this program nationwide.
- Manage his direct team and CLOSELY WORK WITH THE Regional Sales leaders to achieve this objectives.
- Initiate and maintain a positive and motivating team building activities with the NPOs via WhatsApp and EDMs.
- Handle dealer sale and provide sale support.
- Recruit, train and develop new staff.
- Managing staff cost and staff schedules.
- To monitor team member attendance.
- Overseeing day to day operation.
- To ensure the team and daily report are update and accurate.
- Handle customer complaint and conduct complaint investigation.
- Motivate the production of the team to perform better.
- To handle and resolve enquiries escalated from team member as necessary.
Samsung Senior Sale Executive cum customer service
MTCS Group Sdn Bhd
07.2012 - 08.2014
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Help customer send warranty when customer's phone got problem and settle the problem.
Digi Store Supervisor cum customer service
THE GADGET SHOP
01.2011 - 07.2012
- Proactively present and sell DiGi products to all walk-ins, handles payment, service enquiries and complaints accurately, efficiently and aligned with DiGi's processes, expectations, standard operating procedure and KPIs.
- Continuously review feedbacks from customers, current processes and systems to enhance customer experience.
- Responsible for all customer information, monetary transactions and company assets (handsets, accessories, SIM card, cash floats, daily collections) to be properly controlled, reconciled, documented accurately and on-time so that there is no lost, fraud or abuse.
- Responsible for keeping abreast with DiGi's products, services, marketing campaigns (e.g. rate plans contracts and handset packages), systems, processes and technology content / displays and self help kiosk.
- Ensure store front and display content are current, accurate and aligned to DiGi marketing campaigns.
- Ensure the DiGi Store is a reflection and representation of the DiGi brand and organization at all times and DiGi property are properly handled / maintained (handsets, kiosks, touch screens).
- Proactively strives to achieve KPIs, work on strengthening development areas (if any) and request for coaching & feedback from Head of Store.
- Participate in all training arranged by internal or external parties.
- Ensures proper conduct, grooming and discipline to be aligned to DiGi's expectations and value at all times.
- An active participant in DiGi Retail Centre meetings: discuss KPIs, challenges, brainstorm ideas/action plans and forward plan.
Education
Master of Business Administration - Management
UNIVERSITY TEKNOLOGI MALAYSIA
Primary/Secondary School/O Level -
SEKOLAH MENENGAH KEBANGSAAN METHODIST SENTUL
Skills
- Sales Analysis
- People Management
- Decision Making Skills
- Time Management Skills
- Customer Handling
- Problem Solving Skills
- Communication Skills
- Leadership And Management Skills
- Cost Effective Measure
- Microsoft Office (Excel, Word, PPT)
- Adaptability
- Inventory control
- Shrinkage Management
Certification
- THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE, FRANKLIN COVEY, 01/01/22, Current
- KURSUS LATIHAN PENGENDALI MAKANAN, FOOD STUDIO CONSULTANCY, 04/01/20, Current
Languages
- English
- Mandarin
- Bahasa Malaysia
- Chinese - Cantonese
Timeline
Regional Manager
QL MAXINCOME SDN BHD
03.2019 - Current
Assistant Operation Manager
HOME-FIX (M) SDN BHD
07.2018 - 03.2019
Regional Manager cum Assistant of CEO
DOMESKY HOLDING SDN BHD
05.2016 - 05.2018
Team & Sales Leader of program
TECPROTEC SDN BHD
11.2014 - 04.2016
Samsung Senior Sale Executive cum customer service
MTCS Group Sdn Bhd
07.2012 - 08.2014
Digi Store Supervisor cum customer service
THE GADGET SHOP
01.2011 - 07.2012
Master of Business Administration - Management
UNIVERSITY TEKNOLOGI MALAYSIA
Primary/Secondary School/O Level -
SEKOLAH MENENGAH KEBANGSAAN METHODIST SENTUL