Jason Patricks

• Expertly managed key accounts including DKSH, VINDA MARKETING, and DSG MALAYSIA
• Orchestrated route information assembly, crafted detailed route maps, and ensured seamless interdepartmental communication.
• Conducted continuous route efficiency assessments, strategized enhancements, and communicated recommendations to management.
• Supported the Transportation Manager by facilitating driver orientation, training, and performance evaluations, addressing any issues promptly.
• Oversaw driver management, enforcing adherence to transportation procedures, and escalating compliance issues to the Transportation Manager.
• Generated critical scheduling and delivery planning reports, encompassing driver attendance, weekly KPIs, allowances, daily summaries, and outstanding deliveries.
• Achieved 95% controllable GI shipped orders for overall local and outstation FMCG shipments.
• Proficient in utilizing Asolute ATMS software for advanced route planning and comprehensive reporting.
• Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations

• Proven track record in managing key accounts such as NIKE, JD Sports, Levi's, Timberland, Specialized bicycles, and LEGO Trading.

• Expert in strategizing regional shipments and optimizing loading plans for last-mile delivery to meet Requested Delivery Dates (RDD).

• Proficient in dispatch planning, truck coordination with 3PL vendors, and managing domestic shipments across B2B and B2C sectors using Oracle ERP.

• Skilled in executing export orders, including documentation preparation and customs declaration coordination.

• Adept at managing order replacements, trade returns, and special transport arrangements, including chartered and ad hoc deliveries.

• Leadership capabilities demonstrated by motivating team leads and driving team performance towards achieving operational goals.

• Collaborative approach with Operations, Project Management, and Fleet Operations teams to ensure seamless warehouse operations and adherence to service level agreements.

• Strong problem-solving skills in addressing customer issues, providing effective solutions, and ensuring customer satisfaction.

• Proficient in operating within bonded, non-bonded, and e-commerce warehouse environments, maintaining high transportation efficiency.

• Committed to delivering exceptional customer service, establishing trust through technical know-how and clear communication.

• Organizational skills highlighted by conducting weekly staff and transporter meetings to address and resolve operational challenges.

• Expertly managed key accounts for Sime Darby F&B Malaysia and Continental Sime Tyres as an Executive Route Planner in the trucking logistics sector.

• Spearheaded local and outstation shipment strategies, optimizing routes via the SAP Wamos system for enhanced efficiency.

• Coordinated outbound logistics, ensuring seamless local and outstation deliveries.

• Developed and analyzed Outbound Dynamic Reports for meticulous tracking of finished goods, quantity accuracy, and KPI adherence.

• Maintained close collaboration with Warehouse teams for accurate track and trace information and transporter details.

• Delivered comprehensive daily activity updates to the Head of Department and clients, ensuring transparency and accountability.

• Supervised the tracking and billing of Returns, Claims, and Damages, guaranteeing thorough management of these processes.

• Upheld strict compliance with time-sensitive special arrangements and urgent order deliveries.

• Addressed customer complaints promptly, providing accurate follow-ups to maintain service excellence.

• Managed the maintenance and operational planning of containers, trailers, prime movers, and box trucks based on order volume.

• Administered the distribution and reconciliation of petty cash for toll expenses on outbound deliveries, ensuring efficient weekly reimbursements.

• Proficient in managing key accounts such as Zuellig Pharma, PnG POSM, Phillips, Reckitt Benckiser, and Courts Malaysia.

• Skilled in orchestrating daily trucking operations, ensuring efficient distribution across Klang Valley and Peninsula Malaysia.

• Expert in outbound truck coordination for both local and outstation deliveries, optimizing transport workflows.

• Adept at generating daily scheduling reports to enhance loading bay productivity for the Operations Team.

• Collaborative approach with Operations to guarantee precise order processing and readiness for next-day dispatch.

• Responsible for the preparation of Monthly Transport Activity and Accounts Billing Reports to drive operational excellence.

• Committed to strict compliance with SOPs and customer specifications, maintaining high service standards.

• Effective in addressing customer complaints, ensuring prompt resolution and adherence to established KPIs.