JASON HORNG CHWAN LEE
Senior Vice President,Operations
Kuala Lumpur
Summary
Over 20 years of specialized experience in commercial banking operations, focusing on payment operations, Bank Negara cash BOP reporting, client service, and regulatory compliance. Key player in establishing Golden Horse Digital Investment Bank and Golden Touch Investment Bank in Labuan, facilitating the licensing process and obtaining the SWIFT code for both institutions. Instrumental in setting up the payment operations department at China Construction Bank Malaysia in 2016, coinciding with its commercial bank license approval. Proficient in managing end-to-end payment processes, central bank reporting, and global client servicing across diverse markets such as Asia, Europe, and the US. Strong expertise in ensuring operational accuracy, regulatory compliance, and client satisfaction in high-volume, cross-border banking environments.
Overview
21
21
years of professional experience
3
3
Languages
Work History
SVP Digital Transformation and Operations
Consensus Global (M) Sdn Bhd
09.2022 - 02.2025
- Led the establishment of a Labuan Investment Bank, overseeing licensing processes, regulatory compliance, and full operational readiness.
- Served as Compliance Officer for the Group Companies (Cloudtech X) in Malaysia, ensuring adherence to requirements from relevant regulatory bodies and AML/KYC frameworks.
- Managed daily operations and compliance of licensed money lending company Saat Dimensi, streamlining processes and reporting.
- Designed and implemented Standard Operating Procedures (SOPs) for the investment bank to strengthen governance and control frameworks.
SVP Digital Transformation and Operations
Golden Touch Investment Bank Ltd/Golden Horse Digital Investment Bank Ltd
04.2021 - 08.2022
- Led operations and HR functions for two investment banks – Golden Horse Digital Investment Bank and Golden Touch Investment Bank – ensuring smooth daily operations and workforce management.
- Managed operations of the licensed money lending company Golden Touch Capital Management, overseeing compliance and reporting.
- Restructured multiple entities, including two offshore investment banks, one money lending company, and one e-wallet company, improving efficiency and governance.
- Oversaw SWIFT system operations, enabling seamless and secure global financial transactions.
- Ensured strict compliance with regulatory requirements, internal bank policies, and industry standards.
- Directed initiatives on digital asset products and projects, driving innovation in digital banking services.
- Spearheaded payment gateway projects and other fintech solutions related to digital assets.
Vice President International Trade Finance
Asia Pacific Investment Bank Limited
11.2020 - 03.2021
- Established and led the International Trade Finance Department, building the operations team from the ground up.
- Developed and implemented procedures and process flows, ensuring efficiency and alignment with trade finance requirements.
- Oversaw SWIFT system operations, maintaining secure and seamless cross-border communications and transactions.
- Ensured strict compliance with regulatory requirements, bank policies, and procedures, minimizing operational risk and maintaining a strong control environment.
AVP Operation
China Construction Bank
12.2016 - 11.2020
- Appointed as ESS Statistical Officer responsible for Bank Negara Malaysia (BNM) reporting, ensuring timely and accurate submissions.
- Pioneer member in establishing the remittance operations function, covering cross-border and domestic payment services.
- Supported diverse remittance processes, including foreign currency payments, RENTAS, and IBG transactions for corporate and retail clients.
- Developed and documented operational procedures and manuals to meet stringent requirements from Bank Negara and Head Office.
- Maintained strong control and compliance frameworks, covering FEAR, AML/KYC, sanctions, fraud monitoring, and ESS reporting.
- Prepared test scripts and user requirements, serving as a key tester during new system implementations.
- Established RMAs (Relationship Management Agreements) with other banks and prepared comprehensive KYC documentation to support correspondent banking relationships.
Operation Manager
HSBC Data Processing Malaysia
01.2015 - 06.2016
- Managed a team of 18 staff members and worked closely with the Co‑Manager to ensure operational efficiency and adherence to SLAs.
- Conducted regular one‑on‑one sessions, monitored staff performance, and provided coaching and feedback to drive continuous improvement.
- Oversaw multiple operational functions, including cash management, trade settlement, foreign exchange, electronic banking payments, and cash product investigations.
- Handled internal and external client complaints and escalations, ensuring prompt resolution and client satisfaction.
- Led the remigration project transferring operations from the Kuala Lumpur Hub Centre to the Manila Hub Centre, ensuring smooth transition and minimal disruption to services.
Manager
Citigroup Transaction (M) Bhd
10.2008 - 12.2014
- Managed corporate and financial institution client services across Taiwan and Malaysia, ensuring high service quality and timely issue resolution.
- Supervised and coached teams of up to 11 staff members, driving operational efficiency and performance improvement.
- Investigated complex inquiries related to various banking products, ensuring accurate and compliant resolutions.
- Represented Citibank New York in handling inquiries from local banks on correspondent banking matters.
- Resolved internal and external client complaints promptly, maintaining strong client relationships and satisfaction.
- Led remigration and relocation projects transferring operations from Taiwan to Kuala Lumpur and Penang hubs, ensuring seamless transitions with minimal disruption.
Senior Global Operation Officer
Scope International (M) Bhd
04.2004 - 10.2008
- Supported remittance operations for multiple markets, including China (3.5 years) and Qatar/UAE (0.5 years), ensuring accurate and timely cross‑border transactions.
- Assisted the Team Manager in daily operational oversight, achieving service quality targets and maintaining zero defects in OTT (Outward TT) and ITT (Inward TT) payments.
Education
High School Diploma -
Tunku Abdul Rahman College
Kuala Lumpur01-2004
Skills
- Cross-Border Payment & SWIFT Transactions
- Offshore Investment Banking & Digital Banking & Blockchain
- Regulatory Compliance
- Cash BOP
- Client Service
- People Management
- Digital Assets, Crypto Banking & E-Wallet
Accomplishments
- Consensus Global (M) Sdn Bhd – Key member in establishing a new investment bank; successfully led the merger and acquisition of a money lending company, diversifying the group’s portfolio.
- Golden Touch / Golden Horse Digital Investment Bank – Played a pivotal role in transforming the bank into a digital investment bank, leveraging innovative technologies to enhance customer experience and operational efficiency; facilitated the acquisition of the SWIFT code, enabling seamless global integration.
- China Construction Bank – Pioneer member in setting up the payment operations team in Malaysia, establishing robust processes and ensuring compliance; contributed to major projects including Renminbi Vostro, CIPS participation, e‑wallet implementation, and migration of payment operations from Labuan to Beijing.
- HSBC Data Processing Malaysia – Led migration of operations from Kuala Lumpur Hub Centre to Manila Hub Centre, ensuring a smooth transition with minimal service disruption.
- Citigroup Transaction Service Malaysia – Directed migration project from Kuala Lumpur to Penang Hub Centre, ensuring seamless transition and continuity of operations.
- Scope International – Recognized with multiple performance awards for exceptional contributions to operational excellence and project success.
Timeline
SVP Digital Transformation and Operations
Consensus Global (M) Sdn Bhd
09.2022 - 02.2025
SVP Digital Transformation and Operations
Golden Touch Investment Bank Ltd/Golden Horse Digital Investment Bank Ltd
04.2021 - 08.2022
Vice President International Trade Finance
Asia Pacific Investment Bank Limited
11.2020 - 03.2021
AVP Operation
China Construction Bank
12.2016 - 11.2020
Operation Manager
HSBC Data Processing Malaysia
01.2015 - 06.2016
Manager
Citigroup Transaction (M) Bhd
10.2008 - 12.2014
Senior Global Operation Officer
Scope International (M) Bhd
04.2004 - 10.2008
High School Diploma -
Tunku Abdul Rahman College
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