Jasminy Bin Osman
Software Tester
Summary
Dynamic Software Testing Lead with a proven track record at Agency Pekerjaan Eifel Sdn Bhd, excelling in API testing and regression testing. Proficient in test case design, defect tracking, and regression testing. Demonstrated leadership in mentoring teams and enhancing software quality through efficient test execution. Known for fostering collaboration and achieving high customer satisfaction through effective problem-solving and communication skills. Strong background in the insurance and financial services industry.
Overview
16
16
years of professional experience
Work History
Software Testing Lead
Agency Pekerjaan Eifel Sdn Bhd
10.2022 - Current
- Defined and identified test cases for new application development.
- Improved software quality by executing thorough test cases and identifying critical defects.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Carried out tests to identify, report and repair bugs and glitches.
- Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution.
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
- Supported test review, defect control and configuration management within delivery pipeline.
- Developed comprehensive test plans, ensuring all major functionalities were rigorously examined before deployment.
- Supported agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standup.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
- Collaborated with development teams to understand product features, resulting in more targeted and effective testing strategies.
- Validated system functionality against requirements through rigorous regression testing efforts.
- Developed reusable test scripts to increase efficiency across multiple projects while maintaining consistency in results.
- Consistent demonstration of technical expertise, and commitment to software quality excellence.
- Facilitated knowledge sharing sessions among team members to foster a culture of continuous learning.
Senior Executive, Complaint Handling Unit
Tokio Marine Life Insurance (M) Berhad
04.2021 - 08.2022
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Executive, Core Platform Testing
Prudential Assurance (M) Berhad
12.2017 - 04.2021
- Contributed to process improvement initiatives by sharing insights from experience as a Testing Executive with internal teams.
- Improved overall system performance with meticulous regression testing, ensuring seamless integration of new features.
- Streamlined testing processes for increased efficiency through thorough documentation and organization of test plans.
- Enhanced software quality by executing comprehensive test cases and identifying defects.
- Enabled faster bug identification with detailed defect reporting, facilitating prompt resolutions from the development team.
- Established effective communication channels between testers, developers, and management for streamlined project progress tracking.
- Standardized test reporting formats across projects for improved clarity in metrics analysis and decision making.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Kept scripts and test cases updated with current requirements.
Customer Resolutions Team
Prudential Assurance (M) Berhad
03.2009 - 11.2017
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
MBA - Business Administration And Management
Management And Science University
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Team leadership
Timeline
Software Testing Lead
Agency Pekerjaan Eifel Sdn Bhd
10.2022 - Current
Senior Executive, Complaint Handling Unit
Tokio Marine Life Insurance (M) Berhad
04.2021 - 08.2022
Executive, Core Platform Testing
Prudential Assurance (M) Berhad
12.2017 - 04.2021
Customer Resolutions Team
Prudential Assurance (M) Berhad
03.2009 - 11.2017
MBA - Business Administration And Management
Management And Science University
04.2001 -
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