Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Chan

Operation
Cheras,Selangor

Summary

Accomplished Head of Operation Manager at Atop Aesthetic Sdn Bhd, adept in Mandarin, Cantonese and English, significantly enhanced operational efficiency and customer satisfaction. Skilled in strategic planning and team leadership, successfully managed budgets and projects, achieving goals within tight deadlines. Demonstrated exceptional ability to foster inter-departmental collaboration and streamline processes for optimal performance.

Overview

5
5
years of professional experience

Work History

Head of Operation Manager

Atop Aesthetic Sdn Bhd
Mid Valley
04.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new machine, practices, and systems to reduce turnaround time.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Personal Assistant to the Chief Executive Officer

Atop Aesthetic Sdn Bhd
Mid Valley
03.2022 - 04.2024
  • Participated in organizational events as needed, showcasing professionalism while promoting company values.
  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
  • Managed special projects for the CEO, achieving desired outcomes within specified timeframes.

Bank Officer

Standard Chartered Bank
Bukit Jalil
05.2019 - 03.2022
  • Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
  • Developed strong relationships with clients, resulting in increased business and referrals.
  • Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Represented bank at community events to establish strong ties and promote business.
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Managed risk effectively with thorough loan assessments, ensuring the bank''s financial stability.

Education

Diploma In Business - Business

Taylor’s University
Subang
05.2018

Skills

Budget control skill

Timeline

Head of Operation Manager

Atop Aesthetic Sdn Bhd
04.2022 - Current

Personal Assistant to the Chief Executive Officer

Atop Aesthetic Sdn Bhd
03.2022 - 04.2024

Bank Officer

Standard Chartered Bank
05.2019 - 03.2022

Diploma In Business - Business

Taylor’s University

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