Jaslin Jamaludin
Selangor
Summary
Experienced Administrative Assistant with 15 years in financial management and record keeping. Streamlines invoice processing and reconciles accounts, ensuring accuracy and timely payments. Enhances organisational efficiency through effective document management and compliance adherence. Proficient in managing schedules, coordinating meetings, and handling correspondence, contributing to overall team success.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Blooming Florist Sdn Bhd
Selangor
07.2011 - Current
- Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
- Processed invoices and purchase orders efficiently, guaranteeing timely payments to suppliers and contractors.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Managed financial transactions and maintained accurate records of all company expenditures and receipts.
- Tracked and followed up on missing transactions to ensure timely processing of payments. to help facilitate timely payments.
- Conducted regular bank reconciliations to verify the accuracy of financial data and identify discrepancies.
- Monitored accounts to ensure payments are up to date and resolved any discrepancies in billing and accounts.
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Managed petty cash transactions and maintained detailed records of expenditures for accountability.
- Maintained accuracy when reviewing and reconciling general ledger.
- Provided administrative support, including filing, photocopying, and handling sensitive financial information securely.
- Assisted finance manager in managing tasks during staff shortages.
- Implemented new efficiency processes, improving speed of task completion.
- Followed specific company rules to maintain data integrity.
HR Assistant
Blooming Florist Sdn Bhd
Petaling Jaya - Selangor
07.2011 - Current
- Established comprehensive records for new hires, facilitating smooth a smooth onboarding process.
- Organised documentation for recruitment and onboarding procedures.
- Managed employee records, ensuring confidentiality and compliance with data protection regulations.
- Managed accurate and accessible employee data records.
- Administered payroll operations, including adjustments, holiday pay, and resolution of discrepancies.
- Compiled and analysed personnel data to generate insightful reports for senior HR staff.
- Supported managers by providing administrative assistance for various tasks and queries, ensuring efficient operations.
- Built trust and positive relationships through effective telephone communication.
Customer Service Representative
Blooming Florist Sdn Bhd
Petaling Jaya - Selangor
07.2011 - Current
- Resolved service issues promptly, maximising customer satisfaction.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Managed incoming enquiries, meeting response time targets and enhancing customer experience.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Oversaw customer account inquiries, providing accurate information to resolve complaints and ensure customer satisfaction.
- Maintained working knowledge of available products and services for enhanced customer service.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
Education
Diploma of Higher Education - Art & Design (Industrial Design)
01-2008
My Diploma in Industrial Design focused on practical product creation, hands-on workshop fabrication, and art theory. I learnt to build brand-new, useful products for the modern world, combining creative visual skills with real wood and plywood modelling at the end of every semester.
Core Design Work and Visual Skills
- Sketches: Drew quick ideas on paper to test shape and function
- Rendering: Made flat drawings look real with light, shade, and texture.
- Colouring: Picked the right colour tones to match the product mood
- Artwork Design: Created visual layouts and presentation boards
Product Design & Innovation
- New Products: Created useful items that did not exist before
- World Firsts: Focused on fresh ideas to solve modern, daily problems
- Practical Focus: Built items designed to fit real human needs today
Theory & History Classes
- Art History: Studied past art movements, and famous creators
- Sociology of Art: Learned how art and design shape human society
Workshop and Semester Project
- Mock-ups: Built real-size models before making the final piece.
- Wood Work: Cut and shaped solid wood into functional forms.
- Plywood Shaping: Bent and layered plywood to create smooth curves.
- Final Products: Finished semester projects like chairs, tables, and house items.
Skills
- Financial management
- Invoice processing
- Accounts management
- Billing
- Billing procedures
- Payroll administration
- Document management
- Records management
- Administrative skills
- Task management
- Time management
- Calendar management
- CRM systems
- Problem solving
- Confidentiality awareness
- Organisational skills
- Precision under pressure
Timeline
Administrative Assistant - Blooming Florist Sdn Bhd
07.2011 - Current
HR Assistant - Blooming Florist Sdn Bhd
07.2011 - Current
Customer Service Representative - Blooming Florist Sdn Bhd
07.2011 - Current
UiTM - Diploma of Higher Education, Art & Design (Industrial Design)