Jasline Sin
Operations Manager
Kuala Lumpur
Summary
Detail-oriented and dynamic individual with hands-on experience and talent for navigating challenges. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Operations Manager
Tai Orient Medical Tourism Services Sdn Bhd
02.2019 - 05.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented quality control systems to boost overall service consistency and reliability.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Monitored daily cash discrepancies and inventory shrinkage.
Customer Relationship Executive
Tai Orient Medical Tourism Services Sdn Bhd
10.2016 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs, while adhering to company policies.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
TV Producer
ASTRO
05.2013 - 08.2016
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Reviewed scripts and made changes to improve wording, flow, or interest levels, consistently producing highly successful shows, ensuring the accuracy of information and overall narrative coherence.
- Determined editorial direction and content quality for each production.
- Oversaw post-production activities including video editing, sound mixing, color correction, and motion graphics creation to achieve high-quality final products.
- Negotiated contracts with vendors and talent, securing favorable terms that benefited the overall production budget.
- Improved show ratings by developing compelling content and storylines for various TV programs.
- Selected artists, directors and crew members to work on films, television shows and albums.
- Ensured compliance with relevant regulations regarding content creation including intellectual property rights issues.
- Optimized resource allocation across multiple projects simultaneously while maintaining focus on priorities.
- Streamlined workflows by implementing efficient pre-production planning processes, optimizing resource allocation, and reducing time spent in post-production editing.
Education
06-2025
Bachelor of Arts - Mass Communication
Ming Chuan University
Taipei, Taiwan 04.2001 -
High School Diploma -
Foon Yew High School
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Operations management
Problem-solving
Performance monitoring
Planning and implementation
Workflow optimization
Customer relations specialist
Content planning
Copyediting skills
Advanced Mandarin communication proficiency
Timeline
Operations Manager
Tai Orient Medical Tourism Services Sdn Bhd
02.2019 - 05.2025
Customer Relationship Executive
Tai Orient Medical Tourism Services Sdn Bhd
10.2016 - 01.2019
TV Producer
ASTRO
05.2013 - 08.2016
Bachelor of Arts - Mass Communication
Ming Chuan University
04.2001 -
High School Diploma -
Foon Yew High School
04.2001 -
Similar Profiles
Sally ChangSally Chang
HR Administrator & Purchasing Assistant at TAI OHM ELECTRONICS (M) SDN BHDHR Administrator & Purchasing Assistant at TAI OHM ELECTRONICS (M) SDN BHD
MIN KIAN LEEMIN KIAN LEE
Sales Assistant at SYN TAI HUNG TRADING SDN BHDSales Assistant at SYN TAI HUNG TRADING SDN BHD
Anna PhangAnna Phang
Quantity Surveyor at Kwang Tai Development Sdn BhdQuantity Surveyor at Kwang Tai Development Sdn Bhd
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS