Jasline Sin
Operations Manager
Kuala Lumpur
Summary
Detail-oriented and dynamic individual with hands-on experience and talent for navigating challenges. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Operations Manager
Tai Orient Medical Tourism Services Sdn Bhd
Petaling Jaya, Selangor, Malaysia
02.2019 - 05.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented quality control systems to boost overall service consistency and reliability.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Monitored daily cash discrepancies and inventory shrinkage.
Customer Relationship Executive
Tai Orient Medical Tourism Services Sdn Bhd
Petaling Jaya, Selangor, Malaysia
10.2016 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs, while adhering to company policies.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
TV Producer
ASTRO
Kuala Lumpur
05.2013 - 08.2016
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Reviewed scripts and made changes to improve wording, flow, or interest levels, consistently producing highly successful shows, ensuring the accuracy of information and overall narrative coherence.
- Determined editorial direction and content quality for each production.
- Oversaw post-production activities including video editing, sound mixing, color correction, and motion graphics creation to achieve high-quality final products.
- Negotiated contracts with vendors and talent, securing favorable terms that benefited the overall production budget.
- Improved show ratings by developing compelling content and storylines for various TV programs.
- Selected artists, directors and crew members to work on films, television shows and albums.
- Ensured compliance with relevant regulations regarding content creation including intellectual property rights issues.
- Optimized resource allocation across multiple projects simultaneously while maintaining focus on priorities.
- Streamlined workflows by implementing efficient pre-production planning processes, optimizing resource allocation, and reducing time spent in post-production editing.
Education
06-2025
Bachelor of Arts - Mass Communication
Ming Chuan University
Taipei, Taiwan 04.2001 -
High School Diploma -
Foon Yew High School
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Operations management
Problem-solving
Performance monitoring
Planning and implementation
Workflow optimization
Customer relations specialist
Content planning
Copyediting skills
Advanced Mandarin communication proficiency
Timeline
Operations Manager
Tai Orient Medical Tourism Services Sdn Bhd
02.2019 - 05.2025
Customer Relationship Executive
Tai Orient Medical Tourism Services Sdn Bhd
10.2016 - 01.2019
TV Producer
ASTRO
05.2013 - 08.2016
Bachelor of Arts - Mass Communication
Ming Chuan University
04.2001 -
High School Diploma -
Foon Yew High School
04.2001 -