Summary
Overview
Work History
Education
Skills
Timeline
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Jasline Sin

Jasline Sin

Operations Manager
Kuala Lumpur

Summary

Detail-oriented and dynamic individual with hands-on experience and talent for navigating challenges. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Operations Manager

Tai Orient Medical Tourism Services Sdn Bhd
02.2019 - 05.2025
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Implemented quality control systems to boost overall service consistency and reliability.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Monitored daily cash discrepancies and inventory shrinkage.

Customer Relationship Executive

Tai Orient Medical Tourism Services Sdn Bhd
10.2016 - 01.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs, while adhering to company policies.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

TV Producer

ASTRO
05.2013 - 08.2016
  • Maintained project costs through careful budgeting and monitoring of expenditures.
  • Reviewed scripts and made changes to improve wording, flow, or interest levels, consistently producing highly successful shows, ensuring the accuracy of information and overall narrative coherence.
  • Determined editorial direction and content quality for each production.
  • Oversaw post-production activities including video editing, sound mixing, color correction, and motion graphics creation to achieve high-quality final products.
  • Negotiated contracts with vendors and talent, securing favorable terms that benefited the overall production budget.
  • Improved show ratings by developing compelling content and storylines for various TV programs.
  • Selected artists, directors and crew members to work on films, television shows and albums.
  • Ensured compliance with relevant regulations regarding content creation including intellectual property rights issues.
  • Optimized resource allocation across multiple projects simultaneously while maintaining focus on priorities.
  • Streamlined workflows by implementing efficient pre-production planning processes, optimizing resource allocation, and reducing time spent in post-production editing.

Education

06-2025

Bachelor of Arts - Mass Communication

Ming Chuan University
Taipei, Taiwan
04.2001 -

High School Diploma -

Foon Yew High School
Johor Bahru, Johor, Malaysia
04.2001 -

Skills

    Operations management

    Problem-solving

    Performance monitoring

    Planning and implementation

    Workflow optimization

    Customer relations specialist

    Content planning

    Copyediting skills

    Advanced Mandarin communication proficiency

Timeline

Operations Manager

Tai Orient Medical Tourism Services Sdn Bhd
02.2019 - 05.2025

Customer Relationship Executive

Tai Orient Medical Tourism Services Sdn Bhd
10.2016 - 01.2019

TV Producer

ASTRO
05.2013 - 08.2016

Bachelor of Arts - Mass Communication

Ming Chuan University
04.2001 -

High School Diploma -

Foon Yew High School
04.2001 -

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Jasline SinOperations Manager