Syazana Mohamed Ishak
Summary
Committed to offering superior administrative and clerical support, while serving as a dedicated assistant to office staff.
Overview
6
6
years of professional experience
Work History
Reservations Executive
Grand Mercure Bukit Bintang Kuala Lumpur
10.2025 - Current
- Managed daily reservation operations, including booking confirmations, amendments, and cancellations across phone, email, and online platforms.
- Coordinated closely with sales, operations, and front-line teams to ensure accurate reservation details and smooth service delivery.
- Maintained and updated reservation systems to ensure data accuracy and availability.
- Handled customer inquiries professionally, providing timely information and resolving issues to enhance customer satisfaction.
- Monitored room/seat availability and optimized bookings to maximize occupancy and revenue.
- Prepared daily and monthly reservation reports for management review.
- Ensured compliance with company policies, pricing structures, and standard operating procedures.
Reservations Executive
COBNB AIRBNB Expert
08.2025 - 10.2025
- Handling reservations and sales and attend incoming guest call and travel Agent for room booking and group booking.
- Handle guest complaint, assist guest for any inquiry regarding of their reservations such as relocations guest, monitor their rental payment for every month.
- Update Customer service team regarding for last minute booking for they send the check in instruction to the guest.
- Update booking not process from yesterday after 6pm booking onwards.
- Inquiries from emails.
- Monitoring overbooking in ezee / Room Move.
- Preparing agreement for tenancy.
Reservations Executive
Ibis Style Kuala Lumpur
05.2025 - 07.2025
- Handling reservations and sales and attend incoming guest call.
- Handle guest special request for their entire stay.
- Handle payment from OTA / Charging credit card and debit card to submit agent and finance for their reference.
- Doing manual booking that received from the email by OTA / travel agent.
Reservations Executive
Courtyard Kuala Lumpur South
03.2024 - 04.2025
- Handling reservations and sales and attend incoming guest call and travel Agent for room booking and group booking.
- Handle guest complaint.
- Handle payment from OTA and guest via e-mail.
- Inquiries from emails.
Admin Assistant cum Reservations
Fairfield by Marriott Kuala Lumpur
11.2023 - 03.2024
- Admin assistant cum PA Hotel Manager.
- Handling reservations and sales and attend incoming guest call and travel Agent for room booking.
- Handle guest complaint.
- Handle payment from OTA and guest via e-mail.
- Inquiries from emails.
Admin Assistant
Falcon Kitchenware Marketing
11.2021 - 10.2023
- Liaising with customer direct and online.
- Checking and packing machine for customer.
- Attend roadshow and demo.
Admin Assistant
Advance Teleshop
05.2021 - 10.2021
- Liaising with JCL Credit and Aeon Credit for IT/Gadget loan.
- Preparing loan agreement for HQ.
- Helps customers by answering questions; responding to requests.
YES Ambassador
YTL Communications
01.2020 - 06.2020
- Approach customer by convincing them to buy company products in order to achieve sales target.
- Providing customers with advisory, product ownership practice and good after sales support.
- Professionally and accurately handle customers' enquiries and requests.
- Operations (kiosk management - Setapak Central, Wangsa Walk; KL Sentral.
Education
Malaysian Higher School Certificate -
Sekolah Menengah Kebangsaan Zon R(1) Wangsa Maju
Skills
- Computer Skills
- Communication
- Customer Service
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Opera Cloud
- Opera V5
- Ezee
- PRS
References
- Ms. Ira, Falcon Kitchenware Marketing, +60182660675
- Mr. Eugene Yau, Fairfield by Marriott Chow Kit, +60107602112
- Mr. Engku, Ibis Style Kuala Lumpur, +60104032389
- Mr. Magesh, Courtyard Kuala Lumpur South, +601133522588
Personal Information
Age: 27
Timeline
Reservations Executive
Grand Mercure Bukit Bintang Kuala Lumpur
10.2025 - Current
Reservations Executive
COBNB AIRBNB Expert
08.2025 - 10.2025
Reservations Executive
Ibis Style Kuala Lumpur
05.2025 - 07.2025
Reservations Executive
Courtyard Kuala Lumpur South
03.2024 - 04.2025
Admin Assistant cum Reservations
Fairfield by Marriott Kuala Lumpur
11.2023 - 03.2024
Admin Assistant
Falcon Kitchenware Marketing
11.2021 - 10.2023
Admin Assistant
Advance Teleshop
05.2021 - 10.2021
YES Ambassador
YTL Communications
01.2020 - 06.2020
Malaysian Higher School Certificate -
Sekolah Menengah Kebangsaan Zon R(1) Wangsa Maju