Jashnavi Kumaran

Lead and manage all HR operations for the Malaysian entity of a Vietnam-based tech startup.

• Handle monthly payroll using SQL and AutoCount, including leave, claims, and statutory contributions (EPF, SOCSO, EIS).
• Draft and manage employment contracts, offer and confirmation letters, and other HR correspondence.
• Develop and propose employee benefits plans in alignment with Malaysia’s statutory requirements and startup capacity.
• Oversee the full recruitment cycle: job posting, interview, pre-screening, salary negotiation, offer, onboarding, and probation assessment.
• Conduct employee orientations, ensuring new hires are familiar with company culture, values, and structure.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Directed hiring and onboarding programs for new employees.
• Maintain employee handbook and communicate policy changes clearly and regularly.
• Implement and monitor performance management systems to support fair evaluations and continuous feedback.
• Address employee relations issues, conduct investigations, and manage disciplinary processes professionally.
• Partner with leadership and department heads for workforce planning and talent acquisition strategies.
• Promote diversity, equity, and inclusion within the organization.
• Introduce flexible work arrangements to support employee work-life balance and productivity.
• Ensure compliance with Malaysian labor laws and liaise with statutory bodies (JTK, EPF, SOCSO, EIS).
• Participate in HR strategy planning to align people initiatives with business objectives.
• Negotiate with benefit providers for better employee packages at optimized cost.
• Lead change management initiatives during organizational shifts.
• Coordinate implementation of people-related policies and programs across teams.

Administration Responsibilities:

• Managed incorporation process and business registration for the Malaysian office.
• Liaised with banks to activate corporate accounts.
• Provided day-to-day clerical and administrative support including scheduling, document prep, and inventory.
• Handled basic bookkeeping, including expense tracking and accounts payable support.
• Maintained internal documentation, supported compliance reporting, and handled correspondence with external stakeholders.

• Manage the monthly payroll process, ensuring timely and accurate salary disbursements and compliance with statutory payments.
• Maintain an up-to-date employee database, attendance, leave and claims and prepare payroll reports in accordance with organizational requirements.
• Drafting HR-related letters and documents, including official correspondence with government authorities such as JTK, appointment and confirmation letters, as well as oversee the renewal of organizational licenses.
• Optimized talent acquisition efforts by updating job descriptions, leveraging social media platforms, and attending career fairs.
• Mentored junior HR professionals in developing their skills, providing guidance on best practices based on extensive industry experience.
• Implemented policies and procedures to ensure a safe work environment, preventing workplace accidents and promoting overall employee wellbeing.
• Contributed to positive workplace culture as an approachable and responsive point of contact for employees seeking advice or support.
• Streamlined HR processes for increased efficiency through the introduction of digital tools and automation.
• Coordinate with Hiring Managers to identify staffing needs and recruitment process.
• Creating KPI templates for the department managers to evaluate their staffs.
• Drafting and releasing memos' and policies among the organization.

Administration Duties

• Managing director's calendar and scheduling meeting on Google Calendar.
• Taking down minutes and weekly meeting summary.
• Coordinating and supporting daily administrative tasks, including managing phone calls, handling correspondence and emails, maintaining organized documentation, and ensuring the availability of office supplies.
• Maintain and manage courier service account. (Skynet & Fedex)
• Carry out and conduct company events and external activities.
• Manage a basic bookkeeping for the company's account. (Eg: Making payments, preparing payment voucher and issuing invoice)

• Manage employees payroll (Autocount and SQL), onboarding & offboarding and benefits & compensation.
• Handling recruitment process, first-tier interview below managerial levels, orientation for new employees, trainings and exit interviews.
• Updating payroll reports and the HR system accordingly. - Such as revising the employee details and deductions.
• Liaison with JTK authorities upon any issues regarding employees and HR best practices.
• Prepare and distribute meeting agendas, minutes, and other relevant materials.
• Handle confidential information and documents with discretion and maintain their proper organization.
• Addressing employee inquiries regarding HR processes and administration.
• Accounts payable and receivable.
• Keep records of payment vouchers, petty cash, invoices and etc.
• Assist the superiors with ad-hoc tasks that is being assigned on timely basis.

• Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives.
• Oversee and coordinate daily administrative tasks to ensure efficient office operations.
• Draft and revise correspondence, reports, presentations, and various other documents.
• Answering queries via email, chat, or phone, and providing accurate information about products and services.
• Prepare product marketing materials for the prospects.
• Identifying complex issues and escalating them to managers.
• Keeping records of customer interactions and filing documents.
• Preparation of daily, weekly, and monthly regular reports.
• Payment and progress report for the job that has been designated.
• Liaising with Principal Insurance company. - To issue new and renew existing policies.
• Negotiate for a proper benefit package for the customer/client.
• Acquainting and familiarizing with various insurance products, and corporate client systems and extending assistance to corporate clients via live-chats, email or phone calls.
• Prepare billing to be submitted to the clients.

• Fill in case reports.
• Write and type basic reports.
• Follow investigation officers to attend to field cases.
• Manage confidential information and documents with discretion, ensuring they are properly organized.