JANNATUL A'LIAH BT SUHAIMI
Retail Executive
Kuala Lumpur
Summary
Results-driven professional with a strong track record in customer service and retail operations. Skilled in building customer relationships and driving sales. Passionate about digital marketing, brand storytelling, and content creation. Eager to apply expertise in social media management and campaign execution to a dynamic marketing or communications role. Known for strategic thinking, multitasking, and quickly adapting to challenges. Aim to elevate brand presence and enhance customer engagement.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Retail Executive
MPH Bookstore
06.2024 - Current
- Developed and executed daily sales plans, closely monitoring targets to drive revenue growth.
- Managed store expenses, ensured timely product replenishment, and optimized stock levels by returning underperforming inventory.
- Ensured store presentation was attractive, with proper product displays and clean, organized surroundings.
- Provided exceptional customer service by addressing inquiries, offering personalized book recommendations, and enhancing the shopping experience.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Worked with the marketing team on in-store promotions, social media updates, and customer outreach to boost brand visibility.
- Supervised daily operations, including cashiering, sales transactions, stock handling, and maintaining store cleanliness.
Customer Service Executive
MPH Bookstore
04.2024 - 06.2024
- Provide expert customer assistance in-store, offering personalized book recommendations and purchase guidance.
- Resolve customer inquiries and issues promptly via email, chat, and phone with a professional approach.
- Promote store events, promotions, and product offerings to drive engagement and sales.
- Stay informed on new book releases, promotions, and upcoming events to provide relevant customer information.
Usher, Part-Time
Dewan Filharmonik PETRONAS
06.2023 - 04.2024
- Responsible for the comfort, safety and well-being of the audience or concertgoers
- Directing guests to the correct areas, and keeping an eye on crowd behavior
- Coordinating with event staff and work closely with event organizers, security personnel, and other staff members to make sure that everyone is on the same page
Volunteering
Kementerian Pendidikan Malaysia
01.2024 - 03.2024
- Being an examination superintendent in the hall examination for SPM students with supervision of 'Ketua Pengawas/ Ketua Penyelia'
Substitute Teacher
Sekolah Rendah Islam Al Amin Keramat
01.2023 - 02.2023
- Replacing a permanent teacher who was on leave
- Designed lesson plans and taught English for students aged 7-9 years old based on 21st- century learning
- Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
Intern
Bank Rakyat
05.2022 - 08.2022
- Assisting Alternate Channel's Executive to coordinate all Alternate Channel activities and tasks as well as to liaise with other departments as per management requirements to ensure revenue generation for Business Banking
- Assisting to manage reputational risk through stakeholder (internal & external) engagement and ensure adherence of all units under Business Banking
Substitute Teacher
Sekolah Rendah Islam Al Amin Keramat
01.2017 - 04.2017
- Replacing a permanent teacher who was on leave
- Designed lesson plans and taught Maths and Bahasa Melayu for students aged 9-12 years old based on 21st- century learning
- Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
Customer Services
Petronas Twin Towers Visit Operations (PETTVO) Department
01.2016 - 01.2017
- Providing information about Petronas Twin Towers Visit to visitors
- Communicating with other employees in order to coordinate visitors movement
Education
Bachelor of Applied Language Studies (Hons.) - Malay Language for Professional Communication
Universiti Teknologi MARA (UiTM)
11-2023
STPM
Sekolah Menengah Kebangsaan Tinggi
Setapak, Selangor, Malaysia01-2018
Skills
Activities
- Program Director, Kolokium Kebangsaan Pengajian Melayu (KKPeM), Universiti Teknologi Mara (UITM) Shah Alam
- Program Deputy Director, Ilham Hujung Minggu, Universiti Teknologi Mara (UITM) Shah Alam
- Program Director, Kuiz Cakna Bahasa, Universiti Teknologi Mara (UITM) Shah Alam
Timeline
Retail Executive
MPH Bookstore
06.2024 - Current
Customer Service Executive
MPH Bookstore
04.2024 - 06.2024
Volunteering
Kementerian Pendidikan Malaysia
01.2024 - 03.2024
Usher, Part-Time
Dewan Filharmonik PETRONAS
06.2023 - 04.2024
Substitute Teacher
Sekolah Rendah Islam Al Amin Keramat
01.2023 - 02.2023
Intern
Bank Rakyat
05.2022 - 08.2022
Substitute Teacher
Sekolah Rendah Islam Al Amin Keramat
01.2017 - 04.2017
Customer Services
Petronas Twin Towers Visit Operations (PETTVO) Department
01.2016 - 01.2017
Bachelor of Applied Language Studies (Hons.) - Malay Language for Professional Communication
Universiti Teknologi MARA (UiTM)
STPM
Sekolah Menengah Kebangsaan Tinggi
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