Summary
Overview
Work History
Education
Skills
Activities
Timeline
GeneralManager
JANNATUL A'LIAH BT SUHAIMI

JANNATUL A'LIAH BT SUHAIMI

Retail Executive
Kuala Lumpur

Summary

Results-driven professional with a strong track record in customer service and retail operations. Skilled in building customer relationships and driving sales. Passionate about digital marketing, brand storytelling, and content creation. Eager to apply expertise in social media management and campaign execution to a dynamic marketing or communications role. Known for strategic thinking, multitasking, and quickly adapting to challenges. Aim to elevate brand presence and enhance customer engagement.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Retail Executive

MPH Bookstore
06.2024 - Current
  • Developed and executed daily sales plans, closely monitoring targets to drive revenue growth.
  • Managed store expenses, ensured timely product replenishment, and optimized stock levels by returning underperforming inventory.
  • Ensured store presentation was attractive, with proper product displays and clean, organized surroundings.
  • Provided exceptional customer service by addressing inquiries, offering personalized book recommendations, and enhancing the shopping experience.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
  • Worked with the marketing team on in-store promotions, social media updates, and customer outreach to boost brand visibility.
  • Supervised daily operations, including cashiering, sales transactions, stock handling, and maintaining store cleanliness.

Customer Service Executive

MPH Bookstore
04.2024 - 06.2024
  • Provide expert customer assistance in-store, offering personalized book recommendations and purchase guidance.
  • Resolve customer inquiries and issues promptly via email, chat, and phone with a professional approach.
  • Promote store events, promotions, and product offerings to drive engagement and sales.
  • Stay informed on new book releases, promotions, and upcoming events to provide relevant customer information.

Usher, Part-Time

Dewan Filharmonik PETRONAS
06.2023 - 04.2024
  • Responsible for the comfort, safety and well-being of the audience or concertgoers
  • Directing guests to the correct areas, and keeping an eye on crowd behavior
  • Coordinating with event staff and work closely with event organizers, security personnel, and other staff members to make sure that everyone is on the same page

Volunteering

Kementerian Pendidikan Malaysia
01.2024 - 03.2024
  • Being an examination superintendent in the hall examination for SPM students with supervision of 'Ketua Pengawas/ Ketua Penyelia'

Substitute Teacher

Sekolah Rendah Islam Al Amin Keramat
01.2023 - 02.2023
  • Replacing a permanent teacher who was on leave
  • Designed lesson plans and taught English for students aged 7-9 years old based on 21st- century learning
  • Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance

Intern

Bank Rakyat
05.2022 - 08.2022
  • Assisting Alternate Channel's Executive to coordinate all Alternate Channel activities and tasks as well as to liaise with other departments as per management requirements to ensure revenue generation for Business Banking
  • Assisting to manage reputational risk through stakeholder (internal & external) engagement and ensure adherence of all units under Business Banking

Substitute Teacher

Sekolah Rendah Islam Al Amin Keramat
01.2017 - 04.2017
  • Replacing a permanent teacher who was on leave
  • Designed lesson plans and taught Maths and Bahasa Melayu for students aged 9-12 years old based on 21st- century learning
  • Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance

Customer Services

Petronas Twin Towers Visit Operations (PETTVO) Department
01.2016 - 01.2017
  • Providing information about Petronas Twin Towers Visit to visitors
  • Communicating with other employees in order to coordinate visitors movement

Education

Bachelor of Applied Language Studies (Hons.) - Malay Language for Professional Communication

Universiti Teknologi MARA (UiTM)
11-2023

STPM

Sekolah Menengah Kebangsaan Tinggi
Setapak, Selangor, Malaysia
01-2018

Skills

Activities

  • Program Director, Kolokium Kebangsaan Pengajian Melayu (KKPeM), Universiti Teknologi Mara (UITM) Shah Alam
  • Program Deputy Director, Ilham Hujung Minggu, Universiti Teknologi Mara (UITM) Shah Alam
  • Program Director, Kuiz Cakna Bahasa, Universiti Teknologi Mara (UITM) Shah Alam

Timeline

Retail Executive

MPH Bookstore
06.2024 - Current

Customer Service Executive

MPH Bookstore
04.2024 - 06.2024

Volunteering

Kementerian Pendidikan Malaysia
01.2024 - 03.2024

Usher, Part-Time

Dewan Filharmonik PETRONAS
06.2023 - 04.2024

Substitute Teacher

Sekolah Rendah Islam Al Amin Keramat
01.2023 - 02.2023

Intern

Bank Rakyat
05.2022 - 08.2022

Substitute Teacher

Sekolah Rendah Islam Al Amin Keramat
01.2017 - 04.2017

Customer Services

Petronas Twin Towers Visit Operations (PETTVO) Department
01.2016 - 01.2017

Bachelor of Applied Language Studies (Hons.) - Malay Language for Professional Communication

Universiti Teknologi MARA (UiTM)

STPM

Sekolah Menengah Kebangsaan Tinggi
JANNATUL A'LIAH BT SUHAIMIRetail Executive