Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jannani Rangganathan

Customer Service Executive
Seremban

Summary

To obtain a position in a company where I can maximize my management skills and my work performance, programme development and training experience.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Customer Care Executive

Watson's Personal Care Stores Sdn Bhd
03.2020 - Current
  • Live chat agent responding to customer questions and complaints regarding online orders and promotions
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Resolve customer issue via phone, email, regarding placement of orders, refunds, or exchanges.
  • Liaise with warehouse management to ensure orders being delivered within the time frame.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.

QA Clerk

Santak Metal Manufacturing Singapore
10.2013 - 02.2020
  • To submit the weekly and monthly parts checking report to the General Managers together with reject discrepancy.
  • In charge for filing and documentation in proper way.
  • Update weekly report and calculate defect parts per million.
  • Key in data Reports for QA inspectors via Excel Spreadsheet.
  • Record leave forms and medical leaves and send it to HR Department.
  • Daily distribute internal discrepancy reports to all head of department for signature.

Data Entry Clerk

Ruban Tyres And Services
03.2013 - 06.2013
  • Key in information given from hard copy to soft copy.
  • Check the email and reply if necessary regarding the services.

Operator

Munivac Sdn Bhd
02.2010 - 05.2010
  • In-charge of a product on the production line.
  • Ensure the assigned product on the production line is functioning well.
  • Involved in technical jobs such as screwing and soldering.

Education

Diploma - Risk Management

Putra Intelek International College
01.2010 - 01.2012

Sijil Pelajaran Malaysia - undefined

Sekolah Menengah Kebangsaan Pasir Gudang
01.2004 - 01.2008

Skills

Bilingual in English

Personal Information

Date of Birth: 08/22/91

Timeline

Customer Care Executive

Watson's Personal Care Stores Sdn Bhd
03.2020 - Current

QA Clerk

Santak Metal Manufacturing Singapore
10.2013 - 02.2020

Data Entry Clerk

Ruban Tyres And Services
03.2013 - 06.2013

Operator

Munivac Sdn Bhd
02.2010 - 05.2010

Diploma - Risk Management

Putra Intelek International College
01.2010 - 01.2012

Sijil Pelajaran Malaysia - undefined

Sekolah Menengah Kebangsaan Pasir Gudang
01.2004 - 01.2008

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Jannani RangganathanCustomer Service Executive