Jannani Rangganathan
Customer Service Executive
Seremban
Summary
To obtain a position in a company where I can maximize my management skills and my work performance, programme development and training experience.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Customer Care Executive
Watson's Personal Care Stores Sdn Bhd
03.2020 - Current
- Live chat agent responding to customer questions and complaints regarding online orders and promotions
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Resolve customer issue via phone, email, regarding placement of orders, refunds, or exchanges.
- Liaise with warehouse management to ensure orders being delivered within the time frame.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
QA Clerk
Santak Metal Manufacturing Singapore
10.2013 - 02.2020
- To submit the weekly and monthly parts checking report to the General Managers together with reject discrepancy.
- In charge for filing and documentation in proper way.
- Update weekly report and calculate defect parts per million.
- Key in data Reports for QA inspectors via Excel Spreadsheet.
- Record leave forms and medical leaves and send it to HR Department.
- Daily distribute internal discrepancy reports to all head of department for signature.
Data Entry Clerk
Ruban Tyres And Services
03.2013 - 06.2013
- Key in information given from hard copy to soft copy.
- Check the email and reply if necessary regarding the services.
Operator
Munivac Sdn Bhd
02.2010 - 05.2010
- In-charge of a product on the production line.
- Ensure the assigned product on the production line is functioning well.
- Involved in technical jobs such as screwing and soldering.
Education
Diploma - Risk Management
Putra Intelek International College
01.2010 - 01.2012
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Kebangsaan Pasir Gudang
01.2004 - 01.2008
Skills
Bilingual in English
Bilingual in Malay
Bilingual in Tamil
Oral communication
Written communication
Proficient in Microsoft Word
Proficient in Microsoft Excel
Personal Information
Date of Birth: 08/22/91
Timeline
Customer Care Executive
Watson's Personal Care Stores Sdn Bhd
03.2020 - Current
QA Clerk
Santak Metal Manufacturing Singapore
10.2013 - 02.2020
Data Entry Clerk
Ruban Tyres And Services
03.2013 - 06.2013
Operator
Munivac Sdn Bhd
02.2010 - 05.2010
Diploma - Risk Management
Putra Intelek International College
01.2010 - 01.2012
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Kebangsaan Pasir Gudang
01.2004 - 01.2008