Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jan Kit Voon

Jan Kit Voon

Dedicated Mortgage Consumer Sales Executives
Kuching,Sarawak

Summary

Dedicated Mortgage Consumer Sales Executive with a proven track record at Maybank, excelling in new business development and solution selling. Leveraged extensive personal networks to exceed sales targets and enhance customer satisfaction. Recognized for optimizing sales processes and fostering strong client relationships, driving significant revenue growth and repeat business.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Dedicated Mortgage Consumer Sales Executive

Maybank
02.2018 - Current
  • Coordinated cross-functional teams effectively to address client needs promptly during the entire sales cycle.
  • Maintained detailed records of all transactions, ensuring seamless communication with finance department regarding invoicing matters.
  • Regularly met with sales manager to review progress towards goals, discuss areas for improvement, and develop strategic plans.
  • Analyzed competitors'' offerings regularly for differentiation opportunities in product positioning and marketing messaging.
  • Collaborated with marketing team to create promotional materials, boosting brand awareness and driving sales growth.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Optimized sales process by analyzing customer feedback, making necessary adjustments for improved results.
  • Developed a loyal customer base through personalized service, resulting in repeat business and referrals.
  • Exceeded sales targets consistently through product knowledge and exceptional customer service.
  • Increased consumer sales by developing and implementing effective sales strategies.
  • Built strong client relationships for increased customer retention and satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Operations Executive

Ambank Berhad
02.2017 - 10.2017
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Teller Operations

Public Bank Berhad
09.2008 - 05.2016
  • Prepared, sorted and distributed Type reports to appropriate branches.
  • Conducted regular performance evaluations for staff members, providing constructive feedback aimed at professional development.
  • Managed daily teller operations, ensuring accurate cash handling and prompt transaction processing.
  • Reduced errors in transactions through rigorous attention to detail when reviewing teller documentation.
  • Reduced wait times for customers by optimizing staff scheduling and maintaining adequate staffing levels during peak periods.
  • Assisted in developing new products and services for customers, contributing to increased business growth.
  • Improved customer satisfaction by implementing efficient teller procedures and streamlining workflow.
  • Managed and maintained teller cash drawers, vaults, and other assets in accordance with bank policies.
  • Implemented cross-selling initiatives that resulted in increased sales of bank products such as loans, credit cards, and investment accounts.
  • Performed teller, personal banker and Type functions during high-volume business periods to offer expeditious service to customers.

Sales Executive

Jee Kwong Optical
07.2006 - 08.2008
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Education

SPM - NA

SMK GREEN ROAD
Kuching

Skills

New Business Development

Accomplishments

High achiever for year 2019, 2022, 2023 & 2024 in Maybank

Timeline

Dedicated Mortgage Consumer Sales Executive

Maybank
02.2018 - Current

Operations Executive

Ambank Berhad
02.2017 - 10.2017

Teller Operations

Public Bank Berhad
09.2008 - 05.2016

Sales Executive

Jee Kwong Optical
07.2006 - 08.2008

SPM - NA

SMK GREEN ROAD

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Jan Kit VoonDedicated Mortgage Consumer Sales Executives