JANICE CHEW
REGISTERED PROPERTY MANAGER , MEMBER OF PEPS, MIPFM, RISM
89 DALRYMPLE AV CHATSWOOD SYDNEY AUSTRALIA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office, leasing and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
SENIOR MANAGER
ECOWORLD GROUP BERHAD
08.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
DIRECTOR
NEIGHBORHOOD PROPERTY MANAGEMENT SDN BHD
08.2024 - Current
- Managed 51 projects with approx. 25,000 properties under EcoWorld Group Berhad.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Property Manager
ECOWORLD GROUP BERHAD
Johor Bahru, Johor
12.2018 - 08.2024
- Increased property occupancy rates & investment return by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Leveraged industry best practices in overseeing construction projects from initial planning through completion.
Customer Relationship Manager
ECOWORLD GROUP BERHAD
Johor Bahru, Johor
12.2016 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales & Marketing Assistant Manager
ECOWORLD GROUP BERHAD
06.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Conducted market research surveys to gather valuable insights into consumer preferences and habits, informing future marketing efforts accordingly.
Leasing Assistant Manager
SP Setia Berhad
12.2013 - 06.2014
- Developed strong client relationships for repeat business and increased referrals.
- Trained new associates in successful sales and performance strategies.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Evaluated applicants'' creditworthiness using established criteria to minimize risk of non-payment or late rent issues.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
Senior Executive
SP Setia
04.2012 - 12.2012
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Personal Banker
United Oversea Bank
Johor Bahru, Johor
03.2008 - 04.2012
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Education
Some College (No Degree) - PRODESSIONAL DIPLOMA REAL ESTATE
RISM
Malaysia 08.2021 - Current
Bachelor of Arts - INTERNATIONAL BUSINESS
UNIVERSITY OF EAST LONDON
EAST LONDON 01.2005 - 01.2008
Skills
Property Management
Facility Management
Leasing
Strategic planning
Talent development
Operations management
Resource allocation
Budget oversight
Organizational development
Affiliations
Pmgr
Certification
Registered Property Manager with BOVEAP
Timeline
SENIOR MANAGER
ECOWORLD GROUP BERHAD
08.2024 - Current
DIRECTOR
NEIGHBORHOOD PROPERTY MANAGEMENT SDN BHD
08.2024 - Current
Some College (No Degree) - PRODESSIONAL DIPLOMA REAL ESTATE
RISM
08.2021 - Current
Property Manager
ECOWORLD GROUP BERHAD
12.2018 - 08.2024
Customer Relationship Manager
ECOWORLD GROUP BERHAD
12.2016 - 12.2018
Sales & Marketing Assistant Manager
ECOWORLD GROUP BERHAD
06.2014 - 12.2016
Leasing Assistant Manager
SP Setia Berhad
12.2013 - 06.2014
Senior Executive
SP Setia
04.2012 - 12.2012
Personal Banker
United Oversea Bank
03.2008 - 04.2012
Bachelor of Arts - INTERNATIONAL BUSINESS
UNIVERSITY OF EAST LONDON
01.2005 - 01.2008