JANICE CHEW
REGISTERED PROPERTY MANAGER , MEMBER OF PEPS, MIPFM, RISM
89 DALRYMPLE AV CHATSWOOD SYDNEY AUSTRALIA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office, leasing and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
SENIOR MANAGER
ECOWORLD GROUP BERHAD
08.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
DIRECTOR
NEIGHBORHOOD PROPERTY MANAGEMENT SDN BHD
08.2024 - Current
- Managed 51 projects with approx. 25,000 properties under EcoWorld Group Berhad.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Property Manager
ECOWORLD GROUP BERHAD
Johor Bahru, Johor
12.2018 - 08.2024
- Increased property occupancy rates & investment return by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Leveraged industry best practices in overseeing construction projects from initial planning through completion.
Customer Relationship Manager
ECOWORLD GROUP BERHAD
Johor Bahru, Johor
12.2016 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales & Marketing Assistant Manager
ECOWORLD GROUP BERHAD
06.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Conducted market research surveys to gather valuable insights into consumer preferences and habits, informing future marketing efforts accordingly.
Leasing Assistant Manager
SP Setia Berhad
12.2013 - 06.2014
- Developed strong client relationships for repeat business and increased referrals.
- Trained new associates in successful sales and performance strategies.
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Evaluated applicants'' creditworthiness using established criteria to minimize risk of non-payment or late rent issues.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
Senior Executive
SP Setia
04.2012 - 12.2012
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Personal Banker
United Oversea Bank
Johor Bahru, Johor
03.2008 - 04.2012
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Education
Some College (No Degree) - PRODESSIONAL DIPLOMA REAL ESTATE
RISM
Malaysia 08.2021 - Current
Bachelor of Arts - INTERNATIONAL BUSINESS
UNIVERSITY OF EAST LONDON
EAST LONDON 01.2005 - 01.2008
Skills
Property Management
Affiliations
Pmgr
Certification
Registered Property Manager with BOVEAP
Timeline
SENIOR MANAGER
ECOWORLD GROUP BERHAD
08.2024 - Current
DIRECTOR
NEIGHBORHOOD PROPERTY MANAGEMENT SDN BHD
08.2024 - Current
Some College (No Degree) - PRODESSIONAL DIPLOMA REAL ESTATE
RISM
08.2021 - Current
Property Manager
ECOWORLD GROUP BERHAD
12.2018 - 08.2024
Customer Relationship Manager
ECOWORLD GROUP BERHAD
12.2016 - 12.2018
Sales & Marketing Assistant Manager
ECOWORLD GROUP BERHAD
06.2014 - 12.2016
Leasing Assistant Manager
SP Setia Berhad
12.2013 - 06.2014
Senior Executive
SP Setia
04.2012 - 12.2012
Personal Banker
United Oversea Bank
03.2008 - 04.2012
Bachelor of Arts - INTERNATIONAL BUSINESS
UNIVERSITY OF EAST LONDON
01.2005 - 01.2008
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