Janice Chee
Ipoh ，Perak
Summary
Dynamic leader with a proven track record at Genting Highland, enhancing team productivity and customer satisfaction through expert conflict resolution and team development. Excelled in inventory management and interpersonal communication, significantly improving operational efficiency. Demonstrated a strong work ethic and a commitment to continuous improvement, achieving notable success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Bread Junction
06.2021 - 05.2025
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Senior Cashier
Breadtalk
04.2018 - 04.2021
- Collaborated with team members to achieve store targets and improve overall performance.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Supported store promotions by accurately applying discounts and informing customers of special offers during checkout process.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Managed high-stress situations effectively, maintaining professionalism and composure throughout busy periods or difficult interactions.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
- Liaised between customers and management when resolving complex issues that required higher-level intervention.
- Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
- Increased productivity within the cashier team by offering support during peak hours or staff shortages.
- Improved inventory management by conducting regular audits and promptly reporting discrepancies.
- Prevented overstocking issues by properly rotating stock items according to expiration dates and product guidelines.
- Contributed to loss prevention efforts by vigilantly monitoring the cashier area for potential theft or other issues.
- Identified opportunities for upselling, positively impacting store revenue through additional sales.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
- Operated POS cash register and equipment to collect payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Senior Croupier
Genting Highland
01.2016 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Accounting
Smk Raja Perempuan
Malaysia12.2015
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Goal setting
- Quality assurance
- Workflow optimization
- Maintenance oversight
- Coaching and mentoring
- Project management
- Facilities inspection
- Vendor management
- Safety procedures
- Operational planning
- Task delegation
- Inventory control
- Damage control
- Inventory management
- Interpersonal communication
- Employee relations and conflict resolution
- Sales presentations
- Customer relationship management
- Invoice processing
- Unsurpassed work ethic
- Client relationships
- Risk management
- Market research
- Case management
Timeline
Supervisor of Operations
Bread Junction
06.2021 - 05.2025
Senior Cashier
Breadtalk
04.2018 - 04.2021
Senior Croupier
Genting Highland
01.2016 - 02.2018
Accounting
Smk Raja Perempuan
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