Janet Miranda
Subang Jaya,Malaysia
Summary
Experienced operational manager with 12 years in the international insurance industry, known for building and retaining highly motivated teams. Demonstrates a strong leadership style, strategic planning, and negotiation techniques to drive accelerated growth while managing risk. Proven track record in identifying business expansion opportunities and maintaining cost focus. Adept at handling heavy workloads and high-pressure environments, with a commitment to excellence and customer focus. Career goal: to leverage extensive experience in operational management to further enhance business performance and growth.
Overview
27
27
years of professional experience
1996
1996
years of post-secondary education
Work History
Head of Auto Claims - General & Takaful Claims
Zurich Insurance
10.2022 - 12.2024
- In charge of day to day operations for overall auto claims (Own Damage, Windshield, Theft, Bodily Injury, Third Party Claims, Subrogation, Salvage, In-House Assessment)
- Work closely with underwriting, actuarial, distribution, customer care, legal and compliance, corporate communication and audit on business
- Representative for Zurich for Persatuan Insurance Am Malaysia, Malaysia Takaful Association And Motor Insurance Bureau
- STP for First Party Claims – Windshield & Own Damage Claims
- Embarked with the Merimen System for Bodily Injury Claims
- Restructuring of the team and staff optimization
- Head Count Analysis
- Process re-engineering across the auto space
- Claims cost containment initiative
- Auto payments
- Sustainability projects
- Motor Claims Trend Analysis for APAC
- Robotics / Key Stroke
- Developed appropriate resources to meet needs of diverse audiences.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Conducted research and gathered information from multiple sources to present clear results.
- Supported team by demonstrating respect and willingness to help.
- Managed 75 staffs
Head, Auto Claims
Chubb Insurance Malaysia Berhad
08.2019 - 09.2022
- In charge of day-to-day operations for overall auto claims (Own Damage, Windshield, Theft, Bodily Injury, Third Party Claims, Subrogation, Salvage, In-House Assessment, Roadside Assistant, Vendor Management and Supply Chain)
- Work closely with underwriting, actuarial, distribution, customer care, legal and compliance, corporate communication and audit on business
- Representative for Chubb for Persatuan Insurance Am Malaysia & Motor Insurance Bureau
- Project Manager for System Integration and Automation for Auto Claims
- Restructuring of team and staff optimization
- Process re-engineering across auto space
- Managed 40 staffs
- Displayed energy and enthusiasm in fast-paced environment.
- Developed plans and strategies to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Oversaw daily operations to achieve high productivity levels.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
Head, Bodily Injury Claims
Liberty Insurance Malaysia Berhad
11.2011 - 08.2019
- In charge of day to day operations for Bodily Injury Claims
- In addition, in-charge risk and compliance for the entire claims
- In addition, managed recoveries and subrogation for 6 months
- Representative for Liberty for National Insurance Claims Society and Persatuan Insurance Am Malaysia
- Worked on the new system for claims processing and came up with the work flow
- Represented entire claims during the merger and acquisition from Uni Asia Insurance Berhad to Liberty Insurance Berhad
- Represented Liberty Malaysia to Beijing for Quest Leadership Programme (7 participants from 7 countries) to build a sales management playbook and prototype for sales in China
- It was a success and was implemented in Liberty China
- Selected to represent Liberty Insurance Malaysia for the Claims Summit in Chongqing China for Claims Strategy for 2019
- Part of the pilot team in the insurance industry for the Fraud Intelligence System
- Managed 15 staffs
Various Role from Executive to Manager Bodily Injury Claims
Kurnia Insurans Malaysia Berhad
10.2000 - 11.2011
- In charge of large claims, headed all regions (yearly rotation – Central, Southern, Northern, East Coast and East Malaysia)
- Day to day operation from claim registration up to payment
- Vendor Management for a year
Executive, Bodily Injury, Third Party Property Damage & KFK
Sime Axa Assurance Berhad
01.1998 - 09.2000
- Company Overview: merged with MNI in 2000
- Handled third bodily injury, third party property damage claims, KFK recoveries & reimbursement, salvage & subrogation
- Involved in the system testing during the Y2K exercise and system testing for the merger
- Moved to liability underwriting after the merger due to legal background
Education
Bachelor of Laws (Hons) - Law
University Of London
01.1994 - 01.1997
A Levels - Distinctions
Stamford College
Cambridge A-Level 01.1993 - 01.1994
Sijil Pelajaran Malaysia – S.P.M - Grade One - Aggregate 16
S.M. Cha’ah
Skills
- Experienced in operational management aspects as well as business requirements for insurance
- Strong leader with motivational management style and reputation for building and retaining multiple highly motivated operational teams
- Results-oriented achiever with excellent track record for identifying opportunities for accelerated growth
- An eye for operational business expansion without forgoing the surrounding risk issue
- Able to withstand heavy workloads, work pressure and having to work in an environment which requires fast moving pace and high risk
- 12 years working in an international insurance company and working closely with other countries
- Commitment and perseverance in completing task undertaken
- Goal oriented and a dynamic team player
- Clear direction with action plan to achieve results
- Cost focus
- Leadership
- Rapport building
- Strategic planning
- Negotiation techniques
- Deadline management
- Team leadership and motivation
- Problem-solving
- Customer focused
- Commitment to excellence
Accomplishments
- 2020, Winner of the craftsmanship award for cycle 1
- 2021, Chubb won the award for the most improved Turn Around Time for OD Claims
- 2024, Manager Recognition Award
Personal Information
- Date of birth: 06/18/75
- Gender: Female
- Nationality: Malaysian
- Marital status: Married
Custom
- Mdm Terrenz Lim, Vice President, AmGeneral Insurance Berhad, +6012-320 0211
- Mr. David Tan, Chief Executive Officer, Ex Liberty & AmGeneral Insurance Berhad, +6019-286 5436
- Mr.Jayapragash, Chief Claims Officer, Zurich General Insurance Malaysia Bhd, +6019-6011465
Timeline
Head of Auto Claims - General & Takaful Claims
Zurich Insurance
10.2022 - 12.2024
Head, Auto Claims
Chubb Insurance Malaysia Berhad
08.2019 - 09.2022
Head, Bodily Injury Claims
Liberty Insurance Malaysia Berhad
11.2011 - 08.2019
Various Role from Executive to Manager Bodily Injury Claims
Kurnia Insurans Malaysia Berhad
10.2000 - 11.2011
Executive, Bodily Injury, Third Party Property Damage & KFK
Sime Axa Assurance Berhad
01.1998 - 09.2000
Bachelor of Laws (Hons) - Law
University Of London
01.1994 - 01.1997
A Levels - Distinctions
Stamford College
01.1993 - 01.1994
Sijil Pelajaran Malaysia – S.P.M - Grade One - Aggregate 16
S.M. Cha’ah
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