Jane Andrew
Assistant Bar Manager
Penang
Summary
Hospitality professional with history of ensuring smooth bar operations and customer satisfaction. Proven ability to optimize workflows and enhance team performance. Known for strong focus on collaboration and adaptable problem-solving in dynamic settings. Recognized for excellent interpersonal skills and commitment to delivering quality service.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Assistant Bar Manager
Biso Cocktail Bar
George Town, Penang, Malaysia
09.2023 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Trained new staff on both floor operations and bar service to ensure smooth onboarding and consistent performance.
- Conducted weekly classic cocktail training sessions for all staff, reinforcing technical skills and product knowledge.
- Designed and implemented engaging training quizzes to strengthen staff retention and encourage continuous learning.
- Fostered positive relationships with team members, creating a collaborative and supportive work environment.
Senior Bartender
Magazine63
Penang
01.2023 - Current
- • Maintained an organized and up-to-date inventory of liquor and supplies.
• Maintained a clean and orderly bar space, creating a welcoming environment for guests.
• Remained guest-focused and worked diligently to deliver an excellent bar experience.
• Trained barbacks on organizing prep, batching, garnishing, mixing, and serving drinks.
• Managed the opening and closing of the bar in accordance with standard procedures.
• Ensured housekeeping and cleanliness of the bar at all times.
Bar Captain
The Barn Gurney Plaza
Penang
03.2019 - 12.2021
- Plan, organize, and control the operations of a cocktail
- Order or requisition liquors and supplies
- Create drink recipes
- Supervise the work of bar staff and bartenders
- Inventory
Waitress
The Barn Gurney Plaza
Penang
01.2018 - 02.2019
- Taking food and beverage order
- Communicating them effectively to the kitchen and in addition
- Memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
- Food and beverage training
Graphic Designer
Color Window
Kota Kinabalu, Sabah
12.2014 - 11.2017
- Print designers specialize in the creation of visual designs for printing such as brochures, labels, business cards, and a range of other marketing materials.
- Prepare mockups, and create the final designs for printing
Education
SPM -
St. Michael
Penampang, Sabah01.2008
PMR - undefined
St. Michael
Penampang, Sabah01.2006
Skills
- Creativity
- Talent Management
- Teamwork
- Communications
- Friendliness
Certification
UBS Accounting Infotech Computer Centre, Sabah 2011
AWARDS
Employee of the Month (02/2020) The Barn Gurney Plaza, Top Sales of the Month (02/2019) The Barn Gurney Plaza
Timeline
Assistant Bar Manager
Biso Cocktail Bar
09.2023 - Current
Senior Bartender
Magazine63
01.2023 - Current
Bar Captain
The Barn Gurney Plaza
03.2019 - 12.2021
Waitress
The Barn Gurney Plaza
01.2018 - 02.2019
Graphic Designer
Color Window
12.2014 - 11.2017
PMR - undefined
St. Michael
SPM -
St. Michael