Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic
JANARTHANAN MAGADEVAN

JANARTHANAN MAGADEVAN

BUKIT MERTAJAM

Summary

Dynamic Security Manager with proven expertise at Kawalan Keselamatan Damai Sdn Bhd, adept at developing robust security strategies and fostering team leadership. Skilled in risk assessment and staff training, I successfully enhanced operational efficiency and maintained high standards of safety and vigilance across all security protocols.

Overview

10
10
years of professional experience

Work History

Security Manager

KAWALAN KESELAMATAN DAMAI SDN BHD
PENANG, MALAYSIA
02.2025 - Current
  • Develop, implement, and monitor security strategies, protocols, and procedures.
  • Conduct regular security assessments.
  • Monitor security systems (e.g., CCTV, alarms, access control), and respond to incidents.
  • Recruit, train, and supervise security staff.
  • Schedule shifts and ensure adequate coverage at all times.
  • Conduct performance evaluations, and enforce disciplinary actions when needed.
  • Foster a culture of vigilance, discipline, and teamwork.
  • Maintain effective communication with management, staff, and third-party vendors.
  • Conduct regular drills and training sessions for staff.

Operations and Branch Executive

PRO INTEGRATED FACILITY SERVICES SDN BHD
Penang
05.2024 - 01.2025
  • Ensuring daily operations runs with no hassle
  • Recruit, train, and manage branch staff, fostering a productive and positive work environment.
  • Conduct performance evaluations and provide feedback to team members.
  • Address staff issues and resolve conflicts in a timely manner.
  • Ensure high standards of customer service are maintained.
  • Address and resolve customer complaints and issues promptly and effectively.
  • Implement initiatives to improve customer experience and satisfaction.

Retail and Merchandising Services

FIELDBOSS RETAIL AND MERCHANDISING SERVICES
KLANG
03.2021 - 04.2024
  • Managing the administrative processes, records management, documents control in the branch.
  • Managing, coordinating & monitoring the general maintenance of the branch.
  • Ensure general cleanliness and orderliness of all office spaces as well as the branch premises according to the bank standards.
  • Check all vendor receipts to confirm correctness of amounts and descriptions of deliverables and service provided.
  • Oversee branch store management and ensure proper record keeping.
  • Prepare reports of administrative and logistic activities of the branch.

Back End Processing Executive

Canaan Communications & Technologies
KUALA LUMPUR
03.2020 - 01.2021
  • Handling customers via call and email
  • Sending emails to customers regarding experience
  • Collecting feedbacks from customers
  • Ensuring customers satisfaction and quality

Customer Experience Specialist

GrabFood SG
DAMANSARA
03.2019 - 11.2019
  • Handling customers via call and email
  • Sending emails to customers regarding experience
  • Collecting feedbacks from customers
  • Ensuring customers satisfaction and quality

Administrative (Internship)

Carrier (M) Sdn Bhd
PUCHONG
10.2018 - 01.2019
  • Generating sales report
  • Inserting quotation in Microsoft Excel
  • Designing Flyers and catalogue
  • Drafting a new catalogue design
  • Catagorize product stock availability

Cinema Crew

MBO Cinemas
SUBANG
11.2017 - 03.2018
  • Interact with customers without hesitations.
  • Speak appropriately and serve customers politely
  • Generating Sales and calculating the sales end of the day
  • Handling problematic customers

Customer Service Assistant

DOMINOS CALL CENTER
SHAH ALAM
02.2017 - 03.2017
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Up sell and persuade customer to upgrade order
  • Engaged well with customer and assist them throughout their ordering process
  • Follow communication 'scripts' when handling different topics.
  • Provide customer the best customer service.
  • Ensure to make progress in increasing daily sales target.

Assistant Manager

MV MOBILE AND IT MART
KUALA LUMPUR
01.2015 - 10.2016
  • Generate sales by selling mobile phones, accessories, prepaid reloads prepaid cards
  • Repairing mobile phones and computers
  • Stock checking updating the stock info
  • Serving customers politely

Education

DIPLOMA - Management

Management and Science University (MSU)
SHAH ALAM
01.2018

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Outlook
  • Security strategy
  • Access control
  • Risk assessment
  • Surveillance systems
  • Staff training
  • Team leadership

Personal Information

  • Date of Birth: 07/20/97
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Married
  • Place of Birth: Hospital Kuala Lumpur

Languages

Tamil
First Language
English
Proficient (C2)
C2
Malay
Proficient (C2)
C2

References

KAWALAN KESELAMATAN DAMAI SDN BHD 

013 493 1138/04 5081252

Timeline

Security Manager

KAWALAN KESELAMATAN DAMAI SDN BHD
02.2025 - Current

Operations and Branch Executive

PRO INTEGRATED FACILITY SERVICES SDN BHD
05.2024 - 01.2025

Retail and Merchandising Services

FIELDBOSS RETAIL AND MERCHANDISING SERVICES
03.2021 - 04.2024

Back End Processing Executive

Canaan Communications & Technologies
03.2020 - 01.2021

Customer Experience Specialist

GrabFood SG
03.2019 - 11.2019

Administrative (Internship)

Carrier (M) Sdn Bhd
10.2018 - 01.2019

Cinema Crew

MBO Cinemas
11.2017 - 03.2018

Customer Service Assistant

DOMINOS CALL CENTER
02.2017 - 03.2017

Assistant Manager

MV MOBILE AND IT MART
01.2015 - 10.2016

DIPLOMA - Management

Management and Science University (MSU)

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