JANAKY RENGABOYAN
HEALTH CARE ASSISTANT
SINGAPORE
Summary
Dynamic Patient Service Officer with a proven track record at Raffles Medical Group, skilled in venipuncture and adept at enhancing customer satisfaction through effective problem-solving. Successfully improved pharmacy workflow and maintained meticulous documentation, contributing to timely results and superior patient care. Recognized for exceptional collaboration and communication skills.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Patient Service Officer
Raffles Medical Group
06.2023 - Current
- Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Collaborated with cross-functional teams to develop and implement service improvement initiatives.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Caregiver
Active Global Pte Ltd
10.2018 - 02.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Relationship Officer
Standard Chartered Bank
01.2017 - 09.2018
- Handling Singapore Market base Customers.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Participated in industry conferences and networking events to establish lasting connections with potential clients and partners alike.
Customer Care Officer
Singtel Kuala Lumpur
02.2015 - 12.2016
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Mastered various CRM software systems for effective tracking of client communications.
- Handling singapore base customer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Junior Recovery Officer
AEON Credit Service (M) Berhad
09.2011 - 01.2015
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
- Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.
Education
Diploma in Health Service Management
04.2001 -
Diploma In Business Management
04.2001 -
Skills
Venipuncture
Reporting and documentation
Dispensing medication
Certified in CPR/AED
Timeline
Patient Service Officer - Raffles Medical Group
06.2023 - Current
Caregiver - Active Global Pte Ltd
10.2018 - 02.2023
Customer Relationship Officer - Standard Chartered Bank
01.2017 - 09.2018
Customer Care Officer - Singtel Kuala Lumpur
02.2015 - 12.2016
Junior Recovery Officer - AEON Credit Service (M) Berhad
09.2011 - 01.2015
Kaplan Higher Education - , Diploma in Health Service Management
04.2001 -
Cybernetics International College of Technology - , Diploma In Business Management
04.2001 -