JANAKY RENGABOYAN

Work History

Raffles Medical Group

06.2023 - Current

Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Collaborated with cross-functional teams to develop and implement service improvement initiatives.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Stocked, labeled, and inventoried medication to keep accurate records.
Centrifuged blood samples as outlined in clinical protocols.
Organized daily work based on collection priority.
Packaged and shipped specimens to central lab daily.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Active Global Pte Ltd

10.2018 - 02.2023

Assisted clients with activities of daily living, promoting independence and quality of life.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Standard Chartered Bank

01.2017 - 09.2018

Handling Singapore Market base Customers.
Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
Made customers aware of current and new programs and services.
Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Managed customer relations on ongoing basis to maximize customer retention.
Participated in industry conferences and networking events to establish lasting connections with potential clients and partners alike.

Singtel Kuala Lumpur

02.2015 - 12.2016

Handled difficult situations calmly, maintaining professionalism at all times.
Managed high call volumes with exceptional time management and multitasking skills.
Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Mastered various CRM software systems for effective tracking of client communications.
Handling singapore base customer.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained up-to-date knowledge of product and service changes.

AEON Credit Service (M) Berhad

09.2011 - 01.2015

Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.