JAMUNA RAJENDRAN
KLANG
Summary
Dynamic Customer Care Manager with strengths in customer relationship management and process improvement. Cultivates high-performing teams by implementing targeted development plans and fostering a culture of continuous improvement. Delivers exceptional customer experiences through effective communication and strategic problem-solving.
Overview
12
12
years of professional experience
Work History
Customer Care Manager
SMART CONTAINER LINES (MALAYSIA) SDN BHD
SHAH ALAM, Selangor
01.2025 - Current
- Issued commercial invoices detailing seller and buyer information, goods description, value, and terms.
- Created packing lists outlining packaging details, weight, dimensions, and package count.
- Generated bills of lading (B/L) or air waybills (AWB) to document shipment origin and facilitate customs benefits.
- Submitted export declarations to customs authority, declaring value, HS code, and destination.
- Provided insurance certificates verifying goods coverage during transit.
- Prepared letters of credit ensuring payment under agreed conditions when applicable.
- Obtained export licenses or permits for restricted goods confirming quality and quantity as required.
- Delivered shipping instructions to freight forwarders or carriers for smooth logistics.
Documentation Manager
KANZBAHR LINES SDN BHD
KLANG, Selangor
09.2014 - 12.2024
- Monitored staff performance and developed improvement plans.
- Maintained document review and approval procedures for confidential or sensitive information, controlling flow of documents.
- Designed templates for documents, file types and document databases for storing information.
- Manned scanning and copying machines to convert physical documents into digital copies for storage in document management systems.
- Utilised computers in organising and distributing documents within organisations, logging document activity for audit purposes.
- Updated and maintained document management systems and physical files by initiating clean-up campaigns to remove redundant data.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Education
TAHAP 2 - DEGEREE
MAHSA KOLEJ
SHAH ALAM01-2019
SPM - SIJIL KEMAHIRAN MALAYSIA
SMK SEKSYEN 7 , SHAH ALAM
SHAH ALAM01-2007
Skills
- Customer relationship management
- Team building
- Process improvement
- Compliance management
- Positive attitude
- Leadership skills
- Customer service excellence
- Customer care
- Document management
- Microsoft Outlook, Word and Excel
- Data Entry
Languages
English
Advanced
C1
Timeline
Customer Care Manager
SMART CONTAINER LINES (MALAYSIA) SDN BHD
01.2025 - Current
Documentation Manager
KANZBAHR LINES SDN BHD
09.2014 - 12.2024
TAHAP 2 - DEGEREE
MAHSA KOLEJ
SPM - SIJIL KEMAHIRAN MALAYSIA
SMK SEKSYEN 7 , SHAH ALAM