JAMILAH MOHD NASIR
Puchong
Summary
Experienced Operations and Inventory Professional with over 15 years in branch management and workforce leadership. Expertise in high-volume stock supply chains, optimising product turnover, and enforcing financial reconciliation. Proficient in inventory auditing software and POS systems, with a strong focus on problem-solving and operational compliance in corporate environments.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Store Manager
7-Eleven Malaysia Sdn Bhd
12.2015 - Current
- KPI Analysis & Operational Strategy: Analyzed weekly and monthly store KPI metrics, implementing targeted operational and merchandising strategies that improved workflow efficiency and overall store performance.
- Financial Auditing & Reconciliation: Audited point-of-sale (POS) ledgers and completed comprehensive daily financial reconciliations, ensuring 100% accuracy in cash management and strict compliance with corporate loss-prevention guidelines.
- Inventory Control & Management: Directed inventory management and stock rotation; analysed cycle counts and data logs to maintain product availability and minimize store shrinkage.
- Workforce Leadership & Admin: Scheduled and managed multi-shift teams, streamlining recruitment, automating shift assignments, and resolving conflicts to ensure operational efficiency.
- Compliance & Audit Readiness: Managed operational health and safety compliance, maintaining updated records for external and corporate inspections to ensure regulatory adherence.
Senior Ticketing Sales Assistant
SeatAdvisor Sdn Bhd
12.2012 - 03.2015
- Managed ticketing sales operations and provided customer service support to maximise sales opportunities and ensure smooth daily transactions.
- Streamlined ticketing processes, enhancing speed and accuracy for improved customer experience.
- Facilitated issue resolution and service recovery to uphold customer satisfaction during peak periods.
Assistant Store Manager
7-Eleven Malaysia Sdn Bhd
10.2009 - 06.2012
- Contributed to store performance through consistent operational oversight and effective day-to-day supervision.
- Assisted with staff training and development, enhancing team skills and customer service quality.
- Supported store operations in fast-paced retail environment, ensuring efficient service delivery, accurate inventory control, and effective cash handling.
Education
Sijil Pelajaran Malaysia (SPM) - Science Mathematics
SEK MEN KEB CHUKAI
Kuantan, 0601-2000
Skills
- Retail Operations Management
- Inventory Management
- Loss Prevention
- Cash Management
- POS Systems
- Health compliance
- Merchandising
- Sales Strategy
- Staff Scheduling
- Team Leadership
- Customer Service
- WinXOR system
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
REFERENCES
Mahani Binti Mohammad Kamis, 7-Eleven Malaysia Sdn Bhd, mahani.kamis@7eleven.com.my, +60182291086
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
7-Eleven Malaysia Sdn Bhd
12.2015 - Current
Senior Ticketing Sales Assistant
SeatAdvisor Sdn Bhd
12.2012 - 03.2015
Assistant Store Manager
7-Eleven Malaysia Sdn Bhd
10.2009 - 06.2012
Sijil Pelajaran Malaysia (SPM) - Science Mathematics
SEK MEN KEB CHUKAI