Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
BusinessDevelopmentManager
Jamie Cheris Ng

Jamie Cheris Ng

Sales Executive
Melaka

Overview

24
24
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Sales Executive

Scientex Packaging (Ayer Keroh) Berhad
03.2024 - Current
  • The main contact person for assigned customers
  • Develop new customers that fits into the company portfolio
  • Ensuring / filter customer’s new design is suitable for printing or provide solutions to customer so that the design target is achieve by working closely with design team
  • Work with Operation/Technical team to find solution on solving delivery and quality problems.
  • Ensuring customer’s packaging specs is achievable by working closely with technical team
  • Working closely with customer service colleague and provide them solution when they unable to have supports from planning for committed delivery to customers.
  • Handle all communications with customers on all issue including handling price adjustments, change of company policy, short term change of order time.

Banca Consultant

Hong Leong Assurance
05.2023 - 02.2024
  • Promote and introduce Banca products to bank customers
  • Deliver and achieve individual Banca Sales targets by identifying prospects customer from walk-ins or branch leads by recommending appropriate products and close sales prepare and pro-actively execute sales plans for prospective customers from LMS leads.
  • Provide sufficient advice to customers to ensure they understand the insurance product features, charges and prepare the quotations and explanation of the product disclosure sheet.
  • Assist and attend customer’s inquiries including products, premium payment, policy inquiry, policy servicing and claim related matters.

Customer Service

Allianz Life Insurance Bhd
10.2013 - 04.2023
  • Handle walk in customers and agents
  • Understanding of insurance types policies procedures coverage etc
  • Respond to questions and concerns about service
  • Assist customer to upgrade service and offer additional service option
  • Assist customers in filing forms as well as making and receiving payments
  • Assist in all paperwork and data entry
  • Previously based in Jalan Pinang Branch, Kuala Lumpur. Have been transfer to Muar Branch, Johor since May 2015.

Customer Service

Maxis Bhd
09.2011 - 09.2013
  • Inbound call centre handling customer’s enquiry, promotions and other service issues.
  • Assure quality customer service and account maintenance
  • Suggesting solutions to customers in a positive manner
  • Dealing with all escalated complaints and enquiries efficiently and effectively.
  • Communicate promptly any information to customers about their order.

Personal Financial Consultant

CIMB Bank Berhad
11.2009 - 08.2011
  • Reporting to Branch Manager responsible for meeting sales target
  • Assure quality customer service and account maintenance
  • Acquire new relationships.
  • Evaluate client’s financial needs and recommend products to meet
  • Process and close Home Loan applications & investments.

Citiphone Officers (Credit Cards)

Citibank Bhd
01.2007 - 10.2009
  • Handle inbound calls billingually and effectively of acct balances, promotions etc.
  • Handle sales & services enquiries
  • Ensure diligent follow up and fulfill promises made to customers
  • Recognizes customer problems and resolves it to customers’ satisfaction directly or through transfer to proper unit for resolution on a timely basis.
  • Meet assigned sales target.

Healthcare Consultant

Rentokil Initial (M) SdnBhd
08.2004 - 10.2006
  • Company Overview: ~ Rentokil Initial is a UK based company which provides services exp, Pest Control, Healthcare, IT Hygiene, Laundry, Facilities Services, Security Services, and Tropical Plant.
  • Reporting to Branch Operation Manager
  • To expand the company business
  • To brief about Rentokil Initial background and to create awareness of unhygienic washroom. Conduct survey of offices and washroom.
  • Company benchmark to meet at least 9 clients daily including cold-calls for appointment.
  • Prepare costing for client to suit their comfortable budget.
  • Tender proposal, follow up calls, enquiry calls, courtesy and client retention. Constantly looking for new clients.
  • Planning and maximize sales.
  • ~ Rentokil Initial is a UK based company which provides services exp, Pest Control, Healthcare, IT Hygiene, Laundry, Facilities Services, Security Services, and Tropical Plant.

Purchaser

Omega Semiconductor SdnBhd
10.2001 - 07.2004
  • Company Overview: Omega Semiconductor is a electronic company which Manufacture LED based in Melaka.
  • Constantly source for new supplier for better deals (RM) for all items or materials needed by the company
  • Omega Semiconductor is a electronic company which Manufacture LED based in Melaka.

Education

Secondary School -

SMK Bukit Baru
01.1996 - 11.2000

Skills

Customer service

Certification

Life Insurance License, 2011

Personal Information

  • Age: 42
  • Ethnicity: Chinese
  • Date of Birth: 07/14/83
  • Gender: Female
  • Nationality: Malaysian
  • Marital Status: Single

Timeline

Sales Executive

Scientex Packaging (Ayer Keroh) Berhad
03.2024 - Current

Banca Consultant

Hong Leong Assurance
05.2023 - 02.2024

Customer Service

Allianz Life Insurance Bhd
10.2013 - 04.2023

Customer Service

Maxis Bhd
09.2011 - 09.2013

Personal Financial Consultant

CIMB Bank Berhad
11.2009 - 08.2011

Citiphone Officers (Credit Cards)

Citibank Bhd
01.2007 - 10.2009

Healthcare Consultant

Rentokil Initial (M) SdnBhd
08.2004 - 10.2006

Purchaser

Omega Semiconductor SdnBhd
10.2001 - 07.2004

Secondary School -

SMK Bukit Baru
01.1996 - 11.2000

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Jamie Cheris NgSales Executive