James Low Chin Sheng
Senior Specialist Inventory Management
Singapore
Summary
Dynamic inventory management professional with a proven track record at MLS Logistic Services Singapore. Expert in project management and customer relations, driving continuous improvement initiatives that enhance team productivity and client satisfaction. Skilled in root-cause analysis, I excel in fostering collaboration and implementing quality assurance measures to achieve operational excellence.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Senior Specialist Inventory Management
MLS Logistic Services Singapore
07.2024 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Enhanced team productivity by implementing efficient project management strategies.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Streamlined team workflow, implementing agile methodologies to significantly enhance project turnaround times.
- Implemented an RFID-based inventory management system and cycle count application across warehouse and hospital consignment locations, improving product accuracy and enabling faster response to client requirements.
Customer Service Specialist
MLS Logistic Services Singapore
04.2023 - 07.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Team Leader, Inventory Management
DKSH Singapore
03.2020 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Warehouse Coordinator Inbound & Outbound
DKSH Singapore
08.2017 - 03.2020
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
Warehouse Assistance, Parts Management Center
Global Foundries Semiconductor Mfg
05.2016 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Manufacturing Operator
STATSChipPAC Singapore
05.2015 - 01.2016
- Organized work to meet demanding production goals.
- Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
- Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
Education
High School Diploma -
Foon Yew High School
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Root-cause analysis
Customer relations
Team collaboration
Continuous improvement
Quality assurance
Project management
Inventory management
Timeline
Senior Specialist Inventory Management
MLS Logistic Services Singapore
07.2024 - Current
Customer Service Specialist
MLS Logistic Services Singapore
04.2023 - 07.2024
Team Leader, Inventory Management
DKSH Singapore
03.2020 - 11.2022
Warehouse Coordinator Inbound & Outbound
DKSH Singapore
08.2017 - 03.2020
Warehouse Assistance, Parts Management Center
Global Foundries Semiconductor Mfg
05.2016 - 08.2017
Manufacturing Operator
STATSChipPAC Singapore
05.2015 - 01.2016
High School Diploma -
Foon Yew High School
04.2001 -
Play badminton & football, driving road trip
I enjoy staying active and maintaining a healthy lifestyle through sports such as badminton and football. Playing these team and individual sports has helped me develop discipline, teamwork, and strong communication skills.
In addition, I have a passion for driving and exploring new places through road trips. This hobby has strengthened my sense of responsibility, planning abilities, and adaptability in different environments. I enjoy discovering new destinations, experiencing different cultures, and managing travel logistics efficiently.