Jambugesvarar Marimuthu
Digital, Fintech & Technology
Summary
Digitalization and transformation leader with over 25 years of experience driving enterprise-wide transformation initiatives to future-proof organizations. Skilled in strategy blueprint and operating model design, as well as enterprise business and technology architecture. Demonstrated success in delivering growth and efficiency through digitalization, transformation, and innovation. A self-driven and results-oriented professional with strong leadership and people management abilities, inspiring sustainable change. Passionate advocate for accelerating business through digitalization and innovation.
Overview
25
25
years of professional experience
Work History
Executive Director/Hive Lead
Standard Chartered
9 2021 - 07.2024
- Manage workforce of >140 resources in transformation and operations of ~45 enterprise systems across 34 markets including critical statement & letters, cheque processing & signature management systems
- Develop, implement & execute transformation blueprint that consists of capabilities, market roadmap, budget and operating model to deliver outcome in customer experience improvement, cost efficiency, technology modernization and risk reduction aligned to group expectations
- Engage group business & functions stakeholders to secure buy-in and budget approval of ~12 mill USD for roadmap implementation
- Work closely with country & product leaders to deliver initiatives as per roadmap.
- Delivered target transformation outcomes for critical markets SG, HK, IN, AE and BN
- Manage & resolve market requirements & investment priority conflicts based on group priorities & guidance
Head, Digital Retail Bank
RHB Banking Group
08.2020 - 08.2021
- Developed, implemented & operationalized AGILE centric digital business unit under retail banking consisting of multi-disciplinary team of business, product, process, operations and fraud management competence with focus on increasing business digitalization
- Closely collaborated with regulators and other banks in contributing to national initiatives RPP (national payment infrastructure digitalization), regulatory sandbox and e-KYC framework.
- Member of RHB group's digital payment committee tasked with unifying & harmonizing payment experience, capabilities and controls across all business units (retail, SME, merchant & cards) through digitalization
- Accountable leader for increase in digital acquisition, digital payments, digital servicing and digital revenue for retail banking unit.
- Led the planning, implementation and execution of digital payment services DuitNow and DuitNow QR in collaboration with SME banking business unit.
- Led strategic transformation of digital fraud monitoring, prevention and management capabilities across process, technology & organization structure.
- Delivered outcomes of 94% customers rating 4 stars for mobile banking experience, 18% of mortgage sales through digital channel and additional 300k customers adopting mobile banking as primary channel (total of 1.2 mill) in 2021
- Collaborated with strategy team & C-level leadership to develop digital banking strategy & plan for digital bank license application through partnership with Axiata & Boost.
Independent Consultant
Fintech
04.2020 - 07.2020
- Delivered end to end technology capability & people assessment with recommendation for top Malaysian Fintech in remittance & cross border payment industry
- Delivered strategic roadmap & operating model blue print for top Malaysian Fintech in digital wealth broker industry.
Acting Chief Digital Officer
RHB Banking Group
08.2014 - 03.2020
- Developed, implemented & executed digital transformation blueprint with 200 mill MYR budget secured from board to operationalized group digital unit and deliver outcome across digital NPS, digital acquisition, digital engagement and platform modernization
- Successfully operationalized group digital unit that consists of multi-disciplinary team of >100 resources with business design, experience design, advanced software engineering, AGILE and skills development competence
- Delivered end to end new generation digital platform and launched mobile banking app with 1st in market features for simplifying everyday banking needs and experiences
- Achieved highest digital NPS rating of +45 (+20 ahead of industry) for Malaysian mobile banking app in BNM published IPSOS 2020 survey result.
- Delivered first in market digital mortgage acquisition via mobile contributing to 8% of mortgage growth in 2020.
- Spearhead branch "Digital Champion" programme designed to upskill branch with digital tools and customer advisory for accelerating digital adoption by customers
- Led strategic Fintech collaboration program that resulted in commercially successful partnership with 3 Fintechs
- Led industry collaboration with MDEC, Paynet, BNM, KWSP and other banks in digitalization effort of financial services
Vice President, Enterprise Architecture & Strategy
Malayan Banking Berhad (Maybank)
11.2013 - 07.2014
Senior Manager, Enterprise Architecture & Strategy
Accenture
09.2010 - 10.2013
Enterprise Architect, Integration Strategy & Roadmap
Logica
08.2007 - 08.2010
Lead Technologist, Profitera Power Suite Enterprise Collection System
Profitera Corporation
09.1999 - 07.2007
Education
Bachelors of I.T -
Charles Sturt University (Australia)
Diploma of I.T - undefined
Northern Territory University (Australia)
Skills
Digital Strategy & Transformation
Certification
TOGAF 9
Timeline
Head, Digital Retail Bank
RHB Banking Group
08.2020 - 08.2021
Independent Consultant
Fintech
04.2020 - 07.2020
Acting Chief Digital Officer
RHB Banking Group
08.2014 - 03.2020
Vice President, Enterprise Architecture & Strategy
Malayan Banking Berhad (Maybank)
11.2013 - 07.2014
Senior Manager, Enterprise Architecture & Strategy
Accenture
09.2010 - 10.2013
Enterprise Architect, Integration Strategy & Roadmap
Logica
08.2007 - 08.2010
Lead Technologist, Profitera Power Suite Enterprise Collection System
Profitera Corporation
09.1999 - 07.2007
Executive Director/Hive Lead
Standard Chartered
9 2021 - 07.2024
Bachelors of I.T -
Charles Sturt University (Australia)
Diploma of I.T - undefined
Northern Territory University (Australia)
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