JAMALLUDDIN ALI AKBAR
Steward Team Leader
Rawang
Summary
Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. Over 10 years of experience in fast-paced environments. Quality communication skills giving articulate instruction and working collectively.
Experienced with maintaining high standards of cleanliness and order in dining establishments. Utilizes excellent time management and multitasking abilities to support smooth operations. Track record of working collaboratively to meet and exceed customer expectations.
Knowledgeable about organizing supplies, sanitizing dishes and collecting trash to boost kitchen efficiency. Trained in different kitchen positions and skilled at providing top-notch coverage for any role.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Steward Team Leader
Park Hyatt Kuala Lumpur
08.2025 - Current
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
Restaurant Manager
Lzmt Holdings Sdn Bhd
02.2023 - 01.2025
- Developed comprehensive training materials and programs to ensure customer service excellence.
- Scheduled staff shifts and ensured proper utilization of labor hours.
- Monitored food and beverage supplies to ensure proper inventory levels.
- Developed and implemented promotional activities to drive business growth.
- Maintained a clean and organized work environment at all times.
- Analyzed financial statements to identify areas of improvement and optimize profitability.
- Implemented new policies and procedures to maximize operational efficiency.
- Generated reports to analyze sales and customer feedback.
- Resolved customer complaints and inquiries in a timely and professional manner.
Steward Team Leader
Doubletree by Hilton Kuala Lumpur
01.2012 - 01.2023
- Coordinated closely with other teams to ensure that customer needs were met and exceeded.
- Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction.
- Achieved a 20% increase in productivity and efficiency in the team.
- Created and maintained daily, weekly, and monthly reports for managers.
- Coordinated with other departments to ensure seamless operations.
- Managed team performance and monitored staff development.
- Assisted in the recruitment and onboarding of new team members.
- Facilitated team discussions and brainstorming sessions.
- Provided mentorship and guidance to team members.
- Developed and implemented new training initiatives for employees.
- Developed and maintained relationships with external stakeholders.
Education
High School - Malaysian Certificate of Examination (SPM)
Sek Men Keb Sungai Kertas
12-2007
Skills
Teamwork
Leadership
Creativity
Work ethic
Communication
Hospitality
Food safety
Chemical handling
Sanitation standards
Problem-solving
Teamwork and collaboration
Time management
Timeline
Steward Team Leader
Park Hyatt Kuala Lumpur
08.2025 - Current
Restaurant Manager
Lzmt Holdings Sdn Bhd
02.2023 - 01.2025
Steward Team Leader
Doubletree by Hilton Kuala Lumpur
01.2012 - 01.2023
High School - Malaysian Certificate of Examination (SPM)
Sek Men Keb Sungai Kertas