JAMALIAH HANI BT MAZLAN
SENIOR NURSE MANAGER
Kajang
Summary
Experienced Nursing Leader with 26 years in private healthcare across Malaysia and Saudi Arabia. Oversaw multidisciplinary outpatient and specialized clinical services, focusing on nursing operations, clinical governance, accreditation, quality improvement, and patient safety. Skilled in KPI management, CAPEX/OPEX planning, procurement, and staff development, with a proven ability to enhance healthcare delivery through effective team building and operational improvements.
Overview
2
2
Languages
4
4
Certifications
28
28
years of professional experience
Work History
Nurse Manager I
Prince Court Medical Centre
01.2010 - Current
- Manage 36 direct reports comprising Staff Nurses, Assistant Nurses, Clinic Assistants and Coordinator.
- Managed 36 direct reports, including staff nurses, assistant nurses, clinic assistants, and coordinator, ensuring effective team collaboration and patient care.
- Oversaw manpower planning, operational efficiency, KPI monitoring, and patient experience, contributing to high-quality service delivery.
- Prepare business proposals and present capital equipment requests to senior management.
- Led complaint management and quality improvement initiatives, enhancing service recovery processes and patient satisfaction.
- Support departmental compliance with MSQH standards.
- Key Achievements
- Managed 700–850 Health Screening patients monthly while maintaining smooth clinical operations.
- Consistently achieved more than 90% Turnaround Time (TAT) and met or exceeded all departmental KPIs.
- Successfully led the procurement of a RM400,000 Ultrasound Machine through CAPEX planning and business justification.
- Reduced Orthopaedic Clinic negative patient feedback from 7–10 cases per month to only 1–2 cases per month.
- Successfully implemented decentralised clinic registration in collaboration with the Billing and Admission Departments, improving patient flow and service efficiency.
Nurse Manager II
Women & Children Centre & IVF Centre
01.2023 - 01.2025
- Led daily operations of Women & Children Centre and IVF Centre, ensuring seamless patient care and efficient service delivery.
- Led daily operations of Women & Children Centre and IVF Centre.
- Collaborated with Marketing Department to organise antenatal education programmes and community engagement activities, enhancing community awareness and patient participation.
Assistant Manager
Women & Children Centre & IVF Centre
01.2017 - 01.2023
- Supported operational management, workforce planning, and staff development.
- Facilitated continuous quality improvement initiatives and fostered multidisciplinary collaboration to improve service delivery.
- Led operational improvements to enhance patient care and service delivery in a high-volume healthcare environment.
- Developed training programs for staff, fostering skill enhancement and promoting team collaboration.
- Implemented quality assurance protocols, ensuring compliance with healthcare regulations and standards.
Staff Midwife
Delivery Suite
01.2010 - 01.2017
- Provided holistic maternity and neonatal care, ensuring safety and well-being of patients throughout childbirth and postpartum recovery.
- Provided comprehensive prenatal and postnatal care to mothers and newborns, ensuring optimal health outcomes.
- Assisted in labor management, utilizing evidence-based practices for effective delivery processes.
- Collaborated with interdisciplinary teams to create individualized birth plans tailored to patient needs.
Staff Midwife
King Khalid Military Hospital
08.2007 - 08.2008
- Delivered comprehensive prenatal and postnatal care to diverse patient populations.
- Collaborated with multidisciplinary teams to improve patient outcomes in labor and delivery.
- Administered medications and monitored vital signs during labor for optimal maternal-fetal health.
- Educated patients and families on childbirth processes, enhancing understanding and reducing anxiety.
- Mentored junior midwives, fostering skill development and promoting best practices in maternity care.
- Modeled holistic care encompassing physiology, sociology, psychology of pregnancy, childbirth and puerperium.
Staff Midwife
Gleneagles Ampang
07.2006 - 07.2007
- Provided treatment of gynecological problems and obstetric patient care.
- Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
- Provided prenatal care by monitoring mother and baby health, identifying potential health concerns and providing advice to support mothers.
Staff Nurse / Midwife
Pantai Hospital Bangsar
01.1999 - 06.2006
- Provided care in nursery, postnatal ward, and labour room, supporting mothers and newborns during critical periods.
Education
Sijil Kebidanan L - Post Basic Midwifery
Hospital Raja Permaisuri Bainun
Ipoh 04.2001 -
Bachelor of Nursing - Hons
Open University Malaysia
Petaling Jaya, Selangor, Malaysia01-2025
Diploma - Nursing
Mahkota Medical Centre
Malacca, Melaka, Malaysia01-1999
Skills
Healthcare Quality Improvement
Patient safety governance
Regulatory Compliance
Clinical Operations Management
Hospital Administration
Strategic Nursing Leadership
Performance management
Staff Development
Accomplishments
- More than 26 years of nursing leadership and clinical experience.
- Managed multidisciplinary teams across multiple specialised clinical services.
- Active contributor to MSQH 6th Edition accreditation.
- Experienced in CAPEX, OPEX and strategic procurement.
- Represented Prince Court Medical Centre at the Surabaya Healthcare Expo.
- Represented IHH Malaysia in the Singapore SEA Regatta Dragon Boat Competition – Champion.
- Recipient of Best Performance Staff Award (Pantai Hospital Bangsar).
- Recipient of 5-Year and 15-Year Long Service Awards (Prince Court Medical Centre).
Certification
Basic Life Support (Current)
Timeline
Nurse Manager II
Women & Children Centre & IVF Centre
01.2023 - 01.2025
Assistant Manager
Women & Children Centre & IVF Centre
01.2017 - 01.2023
Nurse Manager I
Prince Court Medical Centre
01.2010 - Current
Staff Midwife
Delivery Suite
01.2010 - 01.2017
Staff Midwife
King Khalid Military Hospital
08.2007 - 08.2008
Staff Midwife
Gleneagles Ampang
07.2006 - 07.2007
Sijil Kebidanan L - Post Basic Midwifery
Hospital Raja Permaisuri Bainun
04.2001 -
Staff Nurse / Midwife
Pantai Hospital Bangsar
01.1999 - 06.2006
Bachelor of Nursing - Hons
Open University Malaysia
Diploma - Nursing
Mahkota Medical Centre
Hobbies :Riding big bikes
love outdoors sport such as netball and dragon boat sport