Summary
Overview
Work History
Education
Skills
Computer Knowledge And Skills
Region
Personal Information
Timeline
Generic
JAMALIAH BINTI MUHAMED

JAMALIAH BINTI MUHAMED

SEMENYIH

Summary

Accomplished and results-driven professional with extensive experience in both technical and managerial roles, seeking a challenging opportunity to leverage my skills in logistics, freight forwarding, sales and operations, procurement, and supply chain management. Committed to delivering high-impact contributions that align with and support the company’s mission and vision for sustained growth and excellence.

Overview

27
27
years of professional experience
1992
1992
years of post-secondary education
2
2
Languages

Work History

Operations Manager Cum Assistant Branch Manager

Bruhat Logistics Sdn Bhd
Port Klang, Selangor
07.2023 - Current
  • Supervise and allocate team workloads to ensure timely and accurate completion of operational tasks.
  • Monitor team performance, prioritize high-impact cases, and ensure compliance with workflow standards and industry regulations.
  • Continuously review and optimize operational processes to align with customer needs and improve overall efficiency.
  • Oversee administrative functions such as billing, file closures, document turnover, shipment bookings, and monthly management reporting.
  • Provide ongoing training and support to staff and clients on export procedures, system usage, and regulatory requirements.
  • Negotiate and manage contracts with service providers (e.g., truckers, carriers, warehouses) to ensure cost-effective and reliable service.
  • Review and approve vendor and carrier invoices; liaise with the finance team to ensure timely processing and payment.
  • Manage staff attendance, approve leave requests, and oversee general office administration, including stationery, pantry supplies, petty cash, and utility expenses.

Ocean Freight Manager

CWL Crane Worldwide Transportation Sdn Bhd
Shah Alam, Malaysia
04.2011 - 08.2020
  • Oversee and balance team workloads, ensuring tasks are completed accurately and on time.
  • Monitor team performance, identify high-priority cases, and ensure adherence to workflow and compliance standards.
  • Establish, review, and optimize operational workflows based on customer needs.
  • Ensure timely completion of billing, file closing, document turnover, bookings, and monthly management reporting.
  • Train staff and ensure compliance with AES, FMC, and other regulatory requirements.
  • Provide ongoing support and training to team members and clients on export regulations, systems, and procedures.
  • Negotiate and manage rates with service providers (e.g., truckers, carriers, warehouses).
  • Review and approve vendor/carrier invoices and submit them promptly to finance for processing.
  • Audit billing from Crane Network, ensure timely entry into TMF KEWILL, and coordinate intercompany billing clearance.
  • Input and manage cost data in TMF KEWILL for carriers, vendors, and Crane Networks.
  • Prepare customer reports as needed.
  • Meet operational KPIs as set by management.
  • Helped clear backlog to meet KPI targets.
  • Assisted in Ocean Freight Billing changes and monitored unbilled/loss files.

Documentation HOD

CSAV & Norasia Barwil (Shipping Line)
04.2004 - 04.2011
  • Oversee daily operations, ensuring zero complaints.
  • Supervise and manage department staff.
  • Streamline administrative workflows for efficiency.
  • Plan and direct effective departmental operations.
  • Develop and monitor KPIs to track performance.
  • Provide operational and accounting support.
  • Coordinate documentation and billing for customers.

Customer Service Executive

Multi Cargo Express Sdn Bhd
KUALA LUMPUR, MALAYSIA
01.1998 - 04.2004
  • Role as Operations & Billing.
  • Liaise with VIP customers to ensure satisfaction.
  • Place bookings with shipping lines.
  • Manage export documentation and billing processes.

Education

Sijil Rendah Pelajaran Malaysia -

Sijil Pelajaran Malaysia - undefined

Skills

  • Proficient in TMF System

  • Microsoft Word

  • Excel

Computer Knowledge And Skills

  • Proficient in TMF System, Microsoft Word, Excel, Email, and Outlook, IFACT system.
  • Strong sense of responsibility, commitment, and confidence.
  • Effective team player with excellent interpersonal and communication skills.
  • Able to work shifts and perform well under pressure in challenging environments.
  • Flexible and adaptable to various workplace environments.
  • Dependable, energetic, and highly motivated.
  • Skilled in managing multiple tasks efficiently in high-pressure situations.
  • Experienced in AMS Filing, ISF Filing, and ACI Filing.

Region

Islam

Personal Information

  • Age: 43
  • Ethnicity: Malay
  • Date of Birth: 06/28/77
  • Gender: Female
  • Nationality: Malaysia
  • Driving License: D
  • Marital Status: Married

Timeline

Operations Manager Cum Assistant Branch Manager

Bruhat Logistics Sdn Bhd
07.2023 - Current

Ocean Freight Manager

CWL Crane Worldwide Transportation Sdn Bhd
04.2011 - 08.2020

Documentation HOD

CSAV & Norasia Barwil (Shipping Line)
04.2004 - 04.2011

Customer Service Executive

Multi Cargo Express Sdn Bhd
01.1998 - 04.2004

Sijil Pelajaran Malaysia - undefined

Sijil Rendah Pelajaran Malaysia -

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