Travel
Jaisheela Manogaran
Human Resource Assistant Manager
Ampang Selangor
Summary
1. Goal-oriented Human Resources Specialist with 5 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
2. Well-organized Human Resources professional bringing 5 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
3. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for all position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Human Resources Specialist
SNT WATAN SDN BHD
Selangor
12.2018 - Current
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Oversaw and managed hiring process and assisted human resources.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Performed budget analysis to control expenditures and predict future budget needs.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Customer Service Representative
VADS Business Process Sdn Bhd
Kuala Lumpur
03.2005 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Trained new personnel regarding company operations, policies and services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Devised workaround solutions for tele-communication-related issues.
- Devised workaround solutions for tele-communication-related issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Effective liaison between customers and internal departments.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Cross-trained and backed up other customer service managers.
- Provided ongoing guest service.
- Sought ways to improve processes and services provided.
- Resolved various issues over phone with Celcom user customers daily.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted available products and services to customers during service, account management and order calls.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Surpassed sales goals through implementation of effective marketing strategies.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Customer Service Executive
GREAT ESTERN LIFE ASSURANCE (M) BHD
Kuala Lumpur
01.2014 - 12.2017
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Evaluated interactions between associates and customers to assess personnel performance.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
Real Time Floor Management (Specialist)
VADS Business Process Sdn Bhd
Kuala Lumpur
03.2009 - 03.2012
- Prepared variety of different written communications, reports and documents.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Team Leader
VADS Business Process Sdn Bhd
Kuala Lumpur
04.2007 - 04.2009
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Confirmed confidential budget reports remained up-to-date for manager.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Assisted with new hire processing and existing training programs.
- Cross-trained and provided backup support for organizational leadership.
- Led team of 15 to 20 members while providing exceptional customer service.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Coordinated weekly meetings for internal and external groups.
- Worked with colleagues to create prototypes for designs and training materials.
- Set up and calibrated machinery to meet specific production requirements.
- Supported office business development and customer service.
- Initiated timely response to emails, voicemails and written correspondence.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Technical Department
VADS Business Process Sdn Bhd
Kuala Lumpur
10.2006 - 03.2007
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Made decisions independently and collaboratively on coverage-related challenges.
Education
High School Diploma -
Olympia College
Malaysia, Selangor. 11.2004 - 12.2007
Skills
Training and mentoring
Recruitment
Contract Negotiation
Organizational Development
Risk management
File and records management
Pre-Employment Screening
Problem-Solving
Training and Development
Active Listening
Certification
Management
Interests
Baking, cooking and beauty
Cooking is my passion since im young as 10 years old. I love to try my own creation menu with my own spices. Started to love baking because it increase my patient level. And beautifying is my new hobby since the pandemic. I want to have an additional skill in-oder to boost my income
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Specialist
SNT WATAN SDN BHD
12.2018 - Current
Customer Service Executive
GREAT ESTERN LIFE ASSURANCE (M) BHD
01.2014 - 12.2017
Real Time Floor Management (Specialist)
VADS Business Process Sdn Bhd
03.2009 - 03.2012
Team Leader
VADS Business Process Sdn Bhd
04.2007 - 04.2009
Technical Department
VADS Business Process Sdn Bhd
10.2006 - 03.2007
Customer Service Representative
VADS Business Process Sdn Bhd
03.2005 - 04.2022
High School Diploma -
Olympia College
11.2004 - 12.2007