Jai Mary
Operations & Project Management
Bandar Puncak Alam
Summary
Results-driven professional with a proven track record in optimizing operational processes and driving business growth. Successfully implemented strategic initiatives, fostering team collaboration and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and consistently deliver exceptional results.
Overview
25
25
years of professional experience
2
2
Certifications
3
3
Languages
4
4
Awards
Work History
Head of Operations
NielsenIQ
Singapore
06.2022 - Current
- Robust financial skills to manage budgets, reduce costs, and contribute to the organization's margin health
- Understanding financial metrics and making data-driven decisions
- Analytical and Problem-Solving Skills: Analyzing data, identifying trends, and solving complex problems using the BPI approach
- This includes using data analytics to inform decisions and predict future challenges on capacity and project management
- Leadership and People Management: Managing and motivating a diverse team in offshore & onsite
- This includes conflict resolution, team building, and mentorship
- Strategic Planning and Execution: The ability to develop and implement strategies that align with the company's goals
- This involves long-term planning and tactical execution to ensure operational efficiency
- Vendor and Supplier Management: Negotiating contracts and managing relationships with vendors and suppliers to ensure quality, cost, and delivery standards are met
- Technological Proficiency: Adopting and integrating the latest technologies to enhance operational processes
- Familiarity with Excel, PowerBi, AI, and ability to access any platform as the end user with operational knowledge for onboarding, implementation, and migrations
- Process Improvement: Continuously analyzing and improving current processes to enhance productivity and reduce costs
- Adopting new technologies and implementing best practices
- Quality Assurance: Ensuring the accuracy and reliability of research data through rigorous quality control processes
- Ethical Considerations: Adhering to ethical guidelines and standards in conducting research, including obtaining informed consent and ensuring data privacy
- Communication Skills: Effectively communicating with team members, clients, and other stakeholders to ensure smooth project execution
- Negotiation Skills: Being able to negotiate terms and prices with suppliers or clients to ensure competitive and fair pricing, understand the market with supply and demand to manage stakeholders and clients
- Understanding of Products/Services: Having a thorough knowledge of the products or services being quoted to provide accurate and relevant information
- Attention to Detail: Ensuring all information, including prices, quantities, and terms, is accurate and complete
- Numerical Proficiency: Calculating costs, discounts, taxes, and total amounts accurately
Project Management Lead ( Middle East & Africa )
NielsenIQ
Malaysia
01.2018 - 05.2022
- Leadership and People Management: Strong leadership skills to manage diverse teams and drive project success
- Strategic Planning: Ability to develop and execute strategic plans that align with organizational goals
- Communication: Excellent verbal and written communication skills to interact with stakeholders and team members effectively via presentation
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions
- Cultural Awareness: Understanding of cultural differences and the ability to work effectively in a multicultural environment
- Technical Proficiency: Familiarity with project management software and tools - Asana, Nexus, Workbook, Gantt Charts
Senior Manager
The Nielsen Company
Petaling Jaya
12.2008 - 12.2017
- Platform Migration: Define process and enable 150 resources with new platform learnings, and implementations and solve red flags
- Project Management: Manage day-to-day operations of the studies conducted by the team
- People Management: Co-Co-ordination with field and data processing teams ( Stakeholders Management )
- People Development: Training, co-ordination, and follow-ups with the field agencies on the fieldwork
- Project Migration: Define Roles & Responsibilities, Engage process, privacy & security to enable project migration to a low-cost market by ensuring costs and quality are maintained as per the KPI matrix
- Compliance Knowledge: Understanding and adhering to legal and regulatory requirements related to pricing and contracts
- Quotation Preparation: Engagement with Client Servicing Team and the client to propose the best cost, methodology, and approach for customized study
- Hiring & Engagement: Behavioral Interviewing: Using techniques to assess candidates' past behavior as a predictor of future performance
- Technical Interviewing: Evaluating candidates' technical skills and knowledge relevant to the role
Head of Trainer & Telemarketer
VADS Berhad
Kuala Lumpur
04.2005 - 11.2008
- Driving Telemarketing Sales
- Training Telemarketers
- Develop Modules and Slides for Training & Development
- Engage with various level performers to develop teleselling skills
Administrator
Kristalina Sdn Bhd
Kuala Lumpur
03.2000 - 04.2005
- Manage end-to-end administration ( incoming & outgoing) of Chandelier Manufacturing Company based in Malaysia
- In parallel manage correspondence of import-export to China, Singapore, Austria and US
Education
Executive Master in Buss Admin - Business, Management, Marketing, and Related Support Services
Veritas Univesity College
Petaling Jaya 01.2015 - 05.2016
Diploma -
Veritas Univesity College
Petaling Jaya, Selangor, Malaysia 07.1997 - 12.1999
General Education -
Convent Teluk Intan
01.1986 - 12.1996
Skills
People Management
Change Management
People Development
Process Improvement
Data Analysis
Project Management
Quality Assurance
Quantitative Research
Segmentation
Market Analysis
B2B
Consumer Behaviour
Operational excellence
Business analysis
Organizational development
Workforce planning
Cross-functional coordination
Team leadership
Problem-solving abilities
Performance evaluation and monitoring
Operations management
Multitasking Abilities
Accomplishments
- Achieved USD 200K Productivity by enabling new platforms for operational tasks.
- Collaborated with team of 18 in the development of Multi Country Projects ( 60 markets ) sitting in various country
- Used Microsoft Excel to develop inventory tracking spreadsheets on managing 100 freelancers, type of projects and earnings for capacity management, forecasting and gaps
- Work from home transition for 160 capacities across Middle East & Africa Region
- Quality Standard Certifications on Singapore Public Sectors
- Platform Migration in South Asia Region
- Identify new, fresh talents and enabling to become industry expert
Certification
Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) - American Society for Quality.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Head of Operations
NielsenIQ
06.2022 - Current
Project Management Lead ( Middle East & Africa )
NielsenIQ
01.2018 - 05.2022
Executive Master in Buss Admin - Business, Management, Marketing, and Related Support Services
Veritas Univesity College
01.2015 - 05.2016
Senior Manager
The Nielsen Company
12.2008 - 12.2017
Head of Trainer & Telemarketer
VADS Berhad
04.2005 - 11.2008
Administrator
Kristalina Sdn Bhd
03.2000 - 04.2005
Diploma -
Veritas Univesity College
07.1997 - 12.1999
General Education -
Convent Teluk Intan
01.1986 - 12.1996