Jai Mary
Operations & Project Management
Bandar Puncak Alam
Summary
Results-driven professional with a proven track record in optimizing operational processes and driving business growth. Successfully implemented strategic initiatives, fostering team collaboration and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and consistently deliver exceptional results.
Overview
25
25
years of professional experience
2
2
Certifications
3
3
Languages
4
4
Awards
Work History
Head of Operations
NielsenIQ
06.2022 - Current
- Robust financial skills to manage budgets, reduce costs, and contribute to the organization's margin health
- Understanding financial metrics and making data-driven decisions
- Analytical and Problem-Solving Skills: Analyzing data, identifying trends, and solving complex problems using the BPI approach
- This includes using data analytics to inform decisions and predict future challenges on capacity and project management
- Leadership and People Management: Managing and motivating a diverse team in offshore & onsite
- This includes conflict resolution, team building, and mentorship
- Strategic Planning and Execution: The ability to develop and implement strategies that align with the company's goals
- This involves long-term planning and tactical execution to ensure operational efficiency
- Vendor and Supplier Management: Negotiating contracts and managing relationships with vendors and suppliers to ensure quality, cost, and delivery standards are met
- Technological Proficiency: Adopting and integrating the latest technologies to enhance operational processes
- Familiarity with Excel, PowerBi, AI, and ability to access any platform as the end user with operational knowledge for onboarding, implementation, and migrations
- Process Improvement: Continuously analyzing and improving current processes to enhance productivity and reduce costs
- Adopting new technologies and implementing best practices
- Quality Assurance: Ensuring the accuracy and reliability of research data through rigorous quality control processes
- Ethical Considerations: Adhering to ethical guidelines and standards in conducting research, including obtaining informed consent and ensuring data privacy
- Communication Skills: Effectively communicating with team members, clients, and other stakeholders to ensure smooth project execution
- Negotiation Skills: Being able to negotiate terms and prices with suppliers or clients to ensure competitive and fair pricing, understand the market with supply and demand to manage stakeholders and clients
- Understanding of Products/Services: Having a thorough knowledge of the products or services being quoted to provide accurate and relevant information
- Attention to Detail: Ensuring all information, including prices, quantities, and terms, is accurate and complete
- Numerical Proficiency: Calculating costs, discounts, taxes, and total amounts accurately
Project Management Lead ( Middle East & Africa )
NielsenIQ
01.2018 - 05.2022
- Leadership and People Management: Strong leadership skills to manage diverse teams and drive project success
- Strategic Planning: Ability to develop and execute strategic plans that align with organizational goals
- Communication: Excellent verbal and written communication skills to interact with stakeholders and team members effectively via presentation
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions
- Cultural Awareness: Understanding of cultural differences and the ability to work effectively in a multicultural environment
- Technical Proficiency: Familiarity with project management software and tools - Asana, Nexus, Workbook, Gantt Charts
Senior Manager
The Nielsen Company
12.2008 - 12.2017
- Platform Migration: Define process and enable 150 resources with new platform learnings, and implementations and solve red flags
- Project Management: Manage day-to-day operations of the studies conducted by the team
- People Management: Co-Co-ordination with field and data processing teams ( Stakeholders Management )
- People Development: Training, co-ordination, and follow-ups with the field agencies on the fieldwork
- Project Migration: Define Roles & Responsibilities, Engage process, privacy & security to enable project migration to a low-cost market by ensuring costs and quality are maintained as per the KPI matrix
- Compliance Knowledge: Understanding and adhering to legal and regulatory requirements related to pricing and contracts
- Quotation Preparation: Engagement with Client Servicing Team and the client to propose the best cost, methodology, and approach for customized study
- Hiring & Engagement: Behavioral Interviewing: Using techniques to assess candidates' past behavior as a predictor of future performance
- Technical Interviewing: Evaluating candidates' technical skills and knowledge relevant to the role
Head of Trainer & Telemarketer
VADS Berhad
04.2005 - 11.2008
- Driving Telemarketing Sales
- Training Telemarketers
- Develop Modules and Slides for Training & Development
- Engage with various level performers to develop teleselling skills
Administrator
Kristalina Sdn Bhd
03.2000 - 04.2005
- Manage end-to-end administration ( incoming & outgoing) of Chandelier Manufacturing Company based in Malaysia
- In parallel manage correspondence of import-export to China, Singapore, Austria and US
Education
Executive Master in Buss Admin - Business, Management, Marketing, and Related Support Services
Veritas Univesity College
Petaling Jaya 01.2015 - 05.2016
Diploma -
Veritas Univesity College
Petaling Jaya, Selangor, Malaysia 07.1997 - 12.1999
General Education -
Convent Teluk Intan
01.1986 - 12.1996
Skills
People Management
Accomplishments
- Achieved USD 200K Productivity by enabling new platforms for operational tasks.
- Collaborated with team of 18 in the development of Multi Country Projects ( 60 markets ) sitting in various country
- Used Microsoft Excel to develop inventory tracking spreadsheets on managing 100 freelancers, type of projects and earnings for capacity management, forecasting and gaps
- Work from home transition for 160 capacities across Middle East & Africa Region
- Quality Standard Certifications on Singapore Public Sectors
- Platform Migration in South Asia Region
- Identify new, fresh talents and enabling to become industry expert
Certification
Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) - American Society for Quality.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Head of Operations
NielsenIQ
06.2022 - Current
Project Management Lead ( Middle East & Africa )
NielsenIQ
01.2018 - 05.2022
Executive Master in Buss Admin - Business, Management, Marketing, and Related Support Services
Veritas Univesity College
01.2015 - 05.2016
Senior Manager
The Nielsen Company
12.2008 - 12.2017
Head of Trainer & Telemarketer
VADS Berhad
04.2005 - 11.2008
Administrator
Kristalina Sdn Bhd
03.2000 - 04.2005
Diploma -
Veritas Univesity College
07.1997 - 12.1999
General Education -
Convent Teluk Intan
01.1986 - 12.1996
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