Jai Jack Lai
Accountant
Ampang,10
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Content Reviewer
ACCENTURE TECHNOLOGY SOLUTIONS SDN BHD
Tun Razak Exchange , Kuala Lumpur
10.2019 - Current
- Review, classify and/or remove content according to client guidelines, using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Insurance Agent
Prudential
Puchong Selangor
07.2018 - 10.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Administrative Assistant
City Harta 1 Real Estate
Pudu , Kuala Lumpur
03.2017 - 07.2018
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Barista
Eight Ounce Coffee KLCC
Ampang Kuala Lumpur
03.2016 - 02.2017
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Diploma of LCCI Accounting - Accounting
EU Institute
Petaling Jaya, Selangor 03.2013 - 02.2015
Skills
Teamwork and Collaboration
undefinedTimeline
Content Reviewer
ACCENTURE TECHNOLOGY SOLUTIONS SDN BHD
10.2019 - Current
Insurance Agent
Prudential
07.2018 - 10.2019
Administrative Assistant
City Harta 1 Real Estate
03.2017 - 07.2018
Barista
Eight Ounce Coffee KLCC
03.2016 - 02.2017
Diploma of LCCI Accounting - Accounting
EU Institute
03.2013 - 02.2015
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