JAFRINAH ZULKIFLI
SERI KEMBANGAN
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
Work History
QA CLERK / SAFETY CLERK
KING PLASTIC INDUTRIES
1 2002 - 7 2006
- Monitor QA/QC attendance, update reports, prepare weekly/monthly reports, control equipment calibration, update training records, handle claims and non-confirm reports, prepare work and quality instructions, and prepare ISO documents.
QA / QC MANAGER / INTEGRATED MR
SILVERPLAS INDUSTRIES (M) SDN.BHD
08.2020 - 02.2024
- Lead and supervise QA/QC team, establish and maintain quality management systems, coordinate with other departments, control calibration equipment, train subordinates, initiate preventive measures, manage quality control functions, drive root cause analysis, and attend audits.
- Documented inspection results by completing logs.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Evaluated Quality Management systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
- Conducted audit inspections and independent checks to verify parts and materials.
- Oversaw department of 35 by supervising daily operations, providing technical support and coordinating personnel.
- Monitored over 10 construction projects in 2023 and complied with specifications and regulations.
- Maintained knowledge of institutional policies and compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Managed a high-performing QC team, providing guidance, support, and mentorship as needed.
- Evaluated new materials and suppliers for compatibility with company requirements, making recommendations based on objective analysis.
- Maintained an organized and efficient workspace, fostering a productive environment for the entire QC team.
- Collaborated cross-functionally with other departments to ensure consistent product quality throughout all stages of production.
- Developed a detailed understanding of industry regulations and ensured full compliance within company operations.
- Streamlined QC processes for increased efficiency and reduced production downtime.
- Reduced product defects with thorough inspection protocols and close collaboration with the manufacturing team.
- Played an instrumental role in achieving coveted industry certifications that contributed positively to the company''s reputation in the marketplace.
- Enhanced department performance by developing and delivering comprehensive training programs for new hires.
- Leveraged strong analytical skills to accurately interpret data and make informed decisions regarding product quality initiatives.
- Developed effective communication channels to keep relevant stakeholders informed on QC progress and any issues encountered.
- Identified areas of improvement in existing products, leading to enhanced customer satisfaction and loyalty.
- Improved overall product quality by implementing rigorous testing procedures and establishing clear quality standards.
- Established a proactive approach to problem-solving, preventing potential issues before they escalated into major setbacks.
- Stayed up-to-date on industry best practices through regular research and professional development opportunities, applying newfound knowledge to drive improvements within the organization.
- Implemented data-driven strategies to identify trends in product defects and take corrective action accordingly.
- Championed continuous improvement initiatives that led to significant enhancements in product quality over time.
- Oversaw corrective action plans for non-conforming products, ensuring timely resolution of issues to minimize impact on customers.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Monitored staff organization and suggested improvements to daily functionality.
- Specified quality requirements of raw materials with suppliers.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Evaluated interactions between associates and customers to assess personnel performance.
QA ASST.MANAGER & SAFETY LEADER
TOP PARTS ELECTRONICS (M) SDN.BHD
04.2024 - 03.2020
- Manage QA/QC department, ensure quality management system compliance, resolve quality issues, lead QA team, manage QC activities, attend audits, update reports, and ensure 5S, safety, and health.
QA /QMS ENGINEER / SAFETY ADMIN
ALLIED PRECISION PTE.LTD
01.2012 - 01.2018
- Ensure quality control system, review daily quality issues, verify effectiveness of corrective actions, control calibration equipment, monitor inspection methods, conduct quality audits, prepare ISO documents, and ensure 5S and safety.
PROD. PLANNER / QA ASST.ENGINEER
SANTAK METAL INDUSTRIES
08.2006 - 12.2011
- Update production schedulers, coordinate supply chain logistics, communicate with customers and suppliers, organize paperwork, monitor production rates and raw material prices, and manage QA/QC department.
Education
Sekolah Rendah Tamil Ulu Tiram
Johor Bahru, Johor 01.1989 - 04.1995
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Sekolah Menengah Ulu Tiram
Johor Bahru, Johor 01.1996 - 04.1998
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Sekolah Menengah Ulu Tiram
Johor Bahru, Johor 01.1998 - 04.2000
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Diploma IT & Management (NITEC SINGAPORE)
01.2002 - 04.2005
Skills
Microsoft Word, Xcel, Power Point, Outlook, SAP & ERP System, IMDS system
Documentation, papers preparation, accounts observation, research in various grounds, able to act as a leader, able to think and give fast solution I’m a hardworking worker Plus, I can work overtime and under pressure Able to lead or cooperate in team High confident level, punctual and committed On top of that, as a young worker, I will contribute new ideas and build strong branding for the company I am also motivated person, energize and fast learner Honest, trustworthy, and patient in handling task Highly ambitious and optimistic towards personal goal to develop professional skills
Quality Control
Filing systems
Document Management
Customer Satisfaction
Operations Support
Quality Management
Meeting Coordination
Multitasking Abilities
Time Management
Data Entry
Teamwork and Collaboration
Problem-solving abilities
Excellent Communication
Self Motivation
Organizational Skills
Microsoft Office Suite
Time management abilities
Reliability
Adaptability and Flexibility
Flexible and Adaptable
Document Typing and Formatting
Document Editing
Customer Communication
Team building
Decision-Making
Creative Thinking
Team Collaboration
Staff Training
Inventory Assessment
Record Sorting and Filing
Staff Supervision
Regulatory Compliance
Telnumber
016-3321867
Health
Excellent
Expectedsalary
RM6000-RM7000 (Negotiable)
Icno
830708-01-6546
Personal Information
- Ethnicity: Hindu
- Date of Birth: 07/08/83
- Gender: Female
- Marital Status: Single
- Religion: Muslim
Timeline
QA ASST.MANAGER & SAFETY LEADER
TOP PARTS ELECTRONICS (M) SDN.BHD
04.2024 - 03.2020
QA / QC MANAGER / INTEGRATED MR
SILVERPLAS INDUSTRIES (M) SDN.BHD
08.2020 - 02.2024
QA /QMS ENGINEER / SAFETY ADMIN
ALLIED PRECISION PTE.LTD
01.2012 - 01.2018
PROD. PLANNER / QA ASST.ENGINEER
SANTAK METAL INDUSTRIES
08.2006 - 12.2011
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Diploma IT & Management (NITEC SINGAPORE)
01.2002 - 04.2005
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Sekolah Menengah Ulu Tiram
01.1998 - 04.2000
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Sekolah Menengah Ulu Tiram
01.1996 - 04.1998
Sekolah Rendah Tamil Ulu Tiram
01.1989 - 04.1995
QA CLERK / SAFETY CLERK
KING PLASTIC INDUTRIES
1 2002 - 7 2006