- History
- Nursing
- Drawing
JAFARMUSA SALAROV
Almaty
Summary
Proactive Crisis Manager experienced in leading cross-functional teams to protect organisational reputation and ensure operational continuity. Expertise in crisis response strategy, risk assessment, and incident management. Skilled in stakeholder coordination and data-driven decision-making under pressure, focusing on minimising impact and strengthening organisational resilience through strategic planning and targeted training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Interpreter
PROPIO LS
Kansas, USA
10.2023 - Current
- Facilitated complex communication between medical professionals and patients through interpretation services.
- Applied technical terminologies for clear communication of complex medical information.
- Executed ethical codes to safeguard sensitive and confidential information.
- Delivered real-time interpretation during business meetings and conferences.
- Achieved performance benchmarks consistently by monitoring individual metrics and implementing improvements.
Supervisor - PR, QC
SERAI GROUP - RESTAURANTS CHAIN
Malaysia
09.2020 - 08.2023
- Created and executed integrated communication and PR strategies that aligned brand messaging and customer experience with the company's mission and values.
- Developed and delivered training programs to increase customer engagement, brand consistency, and service excellence across all touchpoints.
- Mentored and coached team members in communications and client relations, enhancing skills of underperforming individuals.
- Implemented staff evaluations and training sessions to identify improvement areas and establish growth targets.
- Coordinated operations team performance, ensuring alignment with organisational goals.
- Ensured a cohesive brand environment by supervising interior and exterior design, visual identity, content quality, and customer interaction standards.
- Formulated analysis and reports on the quality of products and services offered.
Education Counsellor
CITY UNIVERSITY OF MALAYSIA
Malaysia
05.2018 - 01.2020
- Provided one-on-one counselling to support students' educational and personal growth, contributing to their overall development.
- Built and maintained relationships with students and families, enhancing recruitment and retention efforts.
- Recruited students from Kazakhstan, Turkmenistan, Uzbekistan, Kyrgyzstan, Azerbaijan, Russia, and Turkey.
- Fostered international partnerships with academic institutions, resulting in expanded recruitment base across Central Asia.
- Collaborated with external stakeholders and international organizations to launch summer programs;
Cafe Owner
JJ FOOD
Malaysia
11.2016 - 09.2018
- Launched a subscription-based catering service model, enhancing recurring revenue by 30%.
- Coordinated and organised diverse events such as weddings, birthdays, and official visits for up to 200 guests.
- Provided food catering during the Official Visit of the President of Turkmenistan to Malaysia.
- Negotiated contracts and partnerships with local and international vendors focused on optimal pricing and reliability.
- Cultivated supplier relationships and streamlined procurement processes, ensuring consistent product availability.
- Maintained an average net profit scale surpassing 60%;
Education
DOCTOR OF PHILOSOPHY - BUSINESS ADMINISTRATION
City University of Malaysia
Malaysia01-2024
MASTER'S DEGREE - BUSINESS ADMINISTRATION, INTERNATIONAL MARKETING
Cardiff Metropolitan University
Malaysia01-2018
BACHELOR OF BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
Cardiff Metropolitan University
Malaysia01-2016
A-LEVELS - MATHEMATICS
School #64
Ashgabat, TurkmenistanDIPLOMA - VIOLIN PERFORMANCE
State Musical College
TurkmenistanSkills
- Personalised approach
- Cross-cultural communication
- Team leadership
- Performance assessment
- Medical terminology
- Problem solving
- Training design
- Public speaking
- Risk mitigation
Interests
Languages
English
Proficient
C2
Russian
Proficient
C2
Turkish
Advanced
C1
Malay
Intermediate
B1
Persian
Intermediate
B1
Certification
- Medical Terminology, Anatomy & Physiology Certification
- Ethics, Protocols, Skills & Standards of Interpretation Certification
- Professional Note-Taking Certification
- Combating Medicare Part C & D Fraud, Waste & Abuse Certification
Accomplishments
- Protocol Procedures, Security, Media, Communication and Localization Management during the Official Meetings of the President of Turkmenistan with the Prime Minister of Malaysia., 2024-12-01
- Protocol Procedures, Security, Media, Communication and Localization Management during the Official Meetings of the President of Turkmenistan with the Prime Minister of Malaysia., 2020-11-01
- Successfully trained and mentored a team of 100+ employees.
- Organized international student workshops for 30+ members.
- Successfully negotiated and secured partnerships with international suppliers.
- Coordinated events serving high-profile clientele, such as government officials and international delegations.
- International Students Festival winner as the Best Participant in Hospitality Sector among 120 countries.
- Sponsorship and organization of Football Tournament in cooperation with the Embassy of Turkmenistan.
- Development of a wide network within the educational and accommodation sectors.
- Active management of rental units (Real Estate, Retails, Stores).
Timeline
Medical Interpreter
PROPIO LS
10.2023 - Current
Supervisor - PR, QC
SERAI GROUP - RESTAURANTS CHAIN
09.2020 - 08.2023
Education Counsellor
CITY UNIVERSITY OF MALAYSIA
05.2018 - 01.2020
Cafe Owner
JJ FOOD
11.2016 - 09.2018
DOCTOR OF PHILOSOPHY - BUSINESS ADMINISTRATION
City University of Malaysia
MASTER'S DEGREE - BUSINESS ADMINISTRATION, INTERNATIONAL MARKETING
Cardiff Metropolitan University
BACHELOR OF BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
Cardiff Metropolitan University
A-LEVELS - MATHEMATICS
School #64
DIPLOMA - VIOLIN PERFORMANCE
State Musical College