JAEHEE KIM
Kuala Lumpur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Globee
TTDI
12.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Ensure that the process is followed correctly customer needs and concerns.
- Acquainted with updates through regular training.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Office Manager
RongMei
GuangDong
09.2012 - 04.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Managed office operations while scheduling appointments for department managers.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Manager's Assistant
JianSheng
Foshan
09.2003 - 08.2008
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Booked conference tickets and secured public speaking engagements.
- Attended monthly sales meetings and reported pertinent information to employees.
- Resolved basic computer and office equipment issues through troubleshooting.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Ran errands to support daily needs of management.
Education
Associate of Arts - Linguistics
China Normal University
GuangZhou, China06.2012
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Creative Problem Solving Issue and Complaint Resolution
- Upbeat and Positive Personality
- Multitasking and Prioritization
Certification
- Acquired the certificate of HSK Level 6
- Authorized China License in Food Management - Oct /2016
Timeline
Customer Service Representative
Globee
12.2019 - Current
Office Manager
RongMei
09.2012 - 04.2018
Manager's Assistant
JianSheng
09.2003 - 08.2008
Associate of Arts - Linguistics
China Normal University
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