JADEN SHAUN HERBERT
TUARAN,MALAYSIA
Summary
Dedicated professional with a strong foundation in customer service excellence and inventory optimisation. Demonstrates expertise in promotional merchandising, transaction accuracy, and conflict resolution, ensuring seamless guest relations and sales support. Proficient in data reporting, health and safety compliance, and event coordination, with a proven track record of effective team collaboration. Skilled in office etiquette and file management experience, enhancing operational efficiency through delegation efficiency. Committed to leveraging skills for continued growth in dynamic environments.
Overview
7
7
years of professional experience
Work history
Outlet assistant
Cosway Sdn Bhd
Tuaran, Sabah
01.2019 - Current
- Assisted customers in product selection and provided exceptional service.
- Coordinated inventory management to ensure optimal stock levels were maintained.
- Trained new staff on operational procedures and customer service standards.
- Implemented promotional displays to enhance product visibility and appeal.
- Handled transactions accurately and efficiently at point of sale.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Collaborated with team members to achieve daily operational objectives.
- Monitored cleanliness and organisation of outlet to create welcoming environment.
- Processed invoices, ensuring timely payments.
- Answered phone calls promptly, providing excellent customer service.
- Compiled data to generate comprehensive reports.
- Provided customer service, delivering high levels of satisfaction.
Event crew(part time)
Sabah Mangrove Resort
Tuaran, Sabah
11.2024 - 12.2024
- Assisted in setup and dismantling of event equipment and decorations.
- Collaborated with team members to ensure seamless execution of events.
- Managed logistics for transportation of materials and supplies for events.
- Monitored cleanliness and organisation of event spaces throughout activities.
- Responded promptly to guest inquiries and requests during events.
- Supported coordination of catering and beverage services during events.
- Ensured compliance with health and safety regulations during all operations.
- Carried out day-to-day duties accurately and efficiently.
Education
PENDING RESULT - SECONDARY SCHOOL
smk tamparuli
Tamparuli, SabahSkills
- Customer service excellence
- Inventory optimisation
- Promotional merchandising
- Transaction accuracy
- Conflict resolution
- Data reporting
- Health and safety compliance
- Event coordination
- Team collaboration
- Guest relations
- Sales support
- Office etiquette
- File management experience
- Delegation efficiency
Timeline
Event crew(part time)
Sabah Mangrove Resort
11.2024 - 12.2024
Outlet assistant
Cosway Sdn Bhd
01.2019 - Current
PENDING RESULT - SECONDARY SCHOOL
smk tamparuli