Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Software
Traveling | Beauty & Skincare | Hair & Aesthetic Trends | Exploring New Cultures
Languages
Hobbies and Interests
Timeline
BusinessAnalyst
Jacqueline Tan

Jacqueline Tan

Regional Sales Manager
Kuala Lumpur

Summary

With over 15 years of experience in sales, business development, and key account management, I have developed a strong track record across the retail, international cosmetics, and aesthetic medical industries. My experience spans strategic sales planning, distributor management, team leadership, market expansion, and building long-term business partnerships across multiple markets.

I spent over a decade with an international cosmetics company, where I managed retail operations, led and developed sales teams, implemented sales strategies, and supported brand growth across various markets. This experience strengthened my expertise in team management, retail operations, customer relationship management, and commercial strategy execution.

Currently, I am working in the aesthetic medical industry as a Key Account Manager, managing strategic distributor partnerships across Indonesia, Malaysia, Singapore, Vietnam, Thailand, Sri Lanka, and Hong Kong. I am responsible for driving sales growth, developing key accounts, strengthening distributor relationships, and identifying new business opportunities to support regional market expansion.

Beyond sales management, I work closely with distributors, doctors, clinics, and key opinion leaders (KOLs) to support business growth through product launches, marketing collaborations, clinical education programs, training initiatives, and market development strategies. I focus on delivering value beyond transactions by providing partners with the necessary support, insights, and solutions to achieve sustainable growth.

Passionate about B2B sales, strategic partnerships, and international market development, I specialize in building trust-based relationships, understanding customer needs, and creating long-term growth opportunities for both companies and business partners.

Overview

15
15
years of professional experience
4
4
Languages

Work History

Regional Sales Manager

Koru Pharmaceuticals
11.2022 - Current

Developed and executed regional sales strategies to enhance market penetration.

  • Cultivated relationships with healthcare providers to drive product adoption and loyalty.
  • Analyzed market trends and competitive landscape to identify growth opportunities.
  • Led cross-functional teams to streamline sales processes and improve efficiency.
  • Trained and mentored junior sales representatives on best practices and product knowledge.
  • Collaborated with marketing teams to create targeted promotional campaigns for new products.
  • Monitored sales performance metrics, ensuring alignment with organizational goals and objectives.
  • Presented quarterly business reviews to executive leadership, highlighting key achievements and strategic direction.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Finalized sales contracts with high-value customers.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
  • Executed successful promotional events and trade shows.
  • Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
  • Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region''s jurisdiction.
  • Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Drove sales by developing multi-million dollar contract sales.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
  • Trained and mentored junior sales staff, fostering a collaborative team environment focused on achieving targets.
  • Led cross-functional teams to execute marketing campaigns that increased brand awareness within target demographics.
  • Monitored sales performance metrics, identifying areas for improvement and implementing corrective actions as needed.
  • Analyzed market trends to inform sales tactics and optimize product positioning in competitive landscapes.
  • Organized promotional events and interacted with community to increase sales volume.

Pruventure Manager

Prudential Assurance Berhad
05.2021 - 10.2022
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed and implemented strategic initiatives to drive customer engagement and satisfaction.
  • Collaborated with senior leadership on budget planning and resource allocation strategies.

Retail Manager

Clarins Groupe
04.2011 - 06.2021
  • Oversaw daily operations, ensuring smooth workflow and high customer satisfaction.
  • Developed and implemented training programs for staff to enhance product knowledge and service quality.
  • Managed inventory levels, optimizing stock turnover and minimizing loss.
  • Analyzed sales data to identify trends, informing strategic merchandising decisions.
  • Led team meetings to align objectives, fostering collaboration and motivation among staff.
  • Enhanced visual merchandising standards, driving increased customer engagement and sales performance.
  • Resolved customer complaints effectively, maintaining brand reputation and loyalty.
  • Collaborated with marketing teams on promotional campaigns, boosting store visibility and foot traffic.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in store.
  • Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Diploma - Business Administration And Management

Inti College Sarawak
11-2009

Master of Arts - Professional Hairdressing Course

Tropicana Hair Salon & Academy
2006

High School Diploma -

University of Cambridge International Examinations
11-2005

High School Diploma -

Chung Hwa Middle School
2005

Skills

  • Sales leadership
  • Customer service
  • Deal closing
  • Business development
  • Relationship selling
  • Contract negotiations
  • Partnership development
  • Client account management
  • Negotiation and persuasion
  • Proposal development
  • Forecasting and reporting
  • Decision-making
  • Upselling and cross selling
  • Presentation
  • Business growth management
  • Negotiations expertise

Languages

Chinese (Mandarin)
English
Malay
Chinese (Cantonese)

Accomplishments

  • Successfully developed and expanded the Indonesian market by acquiring and managing key distributors, contributing to sales growth from USD 500,000 in the first year to over USD 1 million in the second year.
  • Secured a 5-year exclusive distribution agreement with a strategic distributor, establishing a long-term partnership and sustainable business growth.
  • Planned and executed two Aesthetic Training Programs (ATPs) in Indonesia in collaboration with renowned Russian and German KOL doctors, strengthening brand awareness and clinical education.
  • Led market development initiatives by conducting regular business reviews, quarterly strategic meetings, and providing actionable recommendations to improve distributors' sales performance and market penetration.
  • Represented KORU Pharmaceuticals at international exhibitions and traveled regularly to Indonesia to oversee distributor booths, provide on-site business support, evaluate market performance, and identify new growth opportunities.
  • Successfully launched new products into the Indonesian market through strategic planning, distributor training, marketing campaigns, and online webinars.
  • Built strong distributor relationships by providing continuous business development support, marketing collaboration, and sales strategies, contributing to the distributor's expansion from one office to four offices within three years.
  • Worked closely with distributors on marketing initiatives, promotional activities, and customer engagement programs, resulting in increased market presence and sales performance.
  • Invited to participate in the distributor's annual awards ceremony, where the distributor recognized KORU Pharmaceuticals as its Best Business Partner/Distributor, reflecting the strength of the long-term collaboration.

Software

Microsoft Office Suite (Excel, PowerPoint, Word)

, 5,

CRM Systems

, 5,

Microsoft Teams /Zoom

, 5,

PDF Tools–

, 5,

Google Workspace

, 5,

WhatsApp Business

, 5,

SBO

, 5

Traveling | Beauty & Skincare | Hair & Aesthetic Trends | Exploring New Cultures

I enjoy traveling as it allows me to explore different cultures, lifestyles, and perspectives. I find inspiration from experiencing new places, understanding local beauty trends, and learning how different cultures approach self-care and wellness.

I have a strong interest in beauty, skincare, haircare, and aesthetic trends. I enjoy keeping myself updated with the latest innovations, treatments, and product developments in the beauty industry. This interest has also supported my professional journey, allowing me to better understand customer needs and industry trends.

Languages

5,5,5,6

Hobbies and Interests

Passionate about the beauty, skincare, haircare, and aesthetic industry.

Timeline

Regional Sales Manager

Koru Pharmaceuticals
11.2022 - Current

Pruventure Manager

Prudential Assurance Berhad
05.2021 - 10.2022

Retail Manager

Clarins Groupe
04.2011 - 06.2021

Diploma - Business Administration And Management

Inti College Sarawak

Master of Arts - Professional Hairdressing Course

Tropicana Hair Salon & Academy

High School Diploma -

University of Cambridge International Examinations

High School Diploma -

Chung Hwa Middle School
Jacqueline TanRegional Sales Manager