Jackson Wong Mun Loong
Operation Manager
W.P. Kuala Lumpur
Summary
Proven Manager with a track record of enhancing team performance and customer satisfaction at TL INTERNATIONAL RESOURCES SDN. BHD. Excels in operations management and strategic planning, achieving significant improvements in productivity. Skilled in relationship building and decision-making, ensuring high-quality service delivery and efficient problem resolution.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Manager
TL INTERNATIONAL RESOURCES SDN. BHD.
12.2023 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
WKM INTERNATIONAL RESOURCES SDN BHD
01.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Marketing Director
Jian Min International Group Limited
04.2018 - 04.2019
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Created content and promotional materials to drive engagement and conversions.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Built strong relationships with industry professionals and influencers.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
Customer Service Supervisor
GKASH SDN BHD
03.2016 - 05.2018
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
No Degree -
SMK DESA PETALING
Kuala Lumpur, Malaysia 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Relationship building
Goal setting
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
Chinese (Cantonese)
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Flexible work hoursWork from home option4-day work weekCareer advancementWork-life balanceQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Manager
TL INTERNATIONAL RESOURCES SDN. BHD.
12.2023 - 09.2024
Manager
WKM INTERNATIONAL RESOURCES SDN BHD
01.2020 - 09.2023
Marketing Director
Jian Min International Group Limited
04.2018 - 04.2019
Customer Service Supervisor
GKASH SDN BHD
03.2016 - 05.2018
No Degree -
SMK DESA PETALING
04.2001 -