Jackson Ujau
Senior Specialist, Cybersecurity
Kuala Lumpur,Bukit Jalil
Summary
Results-driven IT security professional with over 14 years of experience in cybersecurity, vulnerability management, data analysis, and IT operations, dedicated to enhancing organizational security and efficiency. Proven expertise in reducing vulnerabilities and improving data quality through the strategic use of tools such as Qualys Guard, CrowdStrike, and Power BI. Skilled in coordinating cross-functional teams, implementing ITIL processes, and fostering user security awareness to drive operational excellence across global organizations. Recognized with the prestigious GEMs Award for outstanding contributions within just five months at Standard Chartered, demonstrating a commitment to excellence and impactful results.
Overview
17
17
years of professional experience
Work History
Senior Specialist, Cybersecurity
Standard Chartered Global Business Services
06.2022 - Current
- Generate and analyze vulnerability reports from application, infrastructure, code reviews, and server/network patching on a monthly, weekly, and ad-hoc basis, reducing report processing time from 15 to 10 days.
- Enhance data accuracy and quality by streamlining processes, minimizing stakeholder-reported issues by 20%.
- Utilize advanced Excel and Power BI to create dynamic dashboards and reports, improving decision-making efficiency.
- Awarded the “GEMs Award” within five months for exceptional contributions to team performance and process optimization.
Global IT Security Lead
Allnex Asia GBS Sdn Bhd
06.2020 - 06.2022
- Led end-to-end security incident management, overseeing resolution, coaching teams, and delivering monthly KPI-driven reports with actionable insights.
- Enhanced ServiceNow functionality by refining visual features, improving incident tracking efficiency by 15%.
- Conducted proactive vulnerability assessments and implemented remediation strategies, reducing critical vulnerabilities by 25%.
- Drove global user security awareness campaigns, including targeted phishing simulations, increasing employee compliance by 30%.
- Monitored and analyzed security alerts using CrowdStrike, ProofPoint, and Microsoft Security, proactively identifying and mitigating threats.
Senior Information Security Analyst, Risk & Compliance
Standard Chartered Global Business Services
09.2016 - 05.2020
- Managed vulnerability tracking and reporting using Qualys Guard, producing monthly dashboards in Excel and SharePoint to support remediation efforts.
- Collaborated with support teams to ensure timely resolution of vulnerabilities, achieving a 95% closure rate within SLAs.
- Identified and resolved data quality issues, improving report reliability and stakeholder trust.
- Streamlined workflows in Jira, reducing remediation tracking time by 10%.
Technical Lead, Global Service Reporting Team
Scope International (M) Sdn Bhd
11.2013 - 09.2016
- Developed and validated reports using Actuate Birt Designer and Tableau, ensuring data accuracy from enterprise data warehouses.
- Collaborated with business analysts to align deliverables with stakeholder expectations, reducing data-related errors by 15%.
- Performed data replication health checks, resolving issues to maintain system reliability.
Senior Analyst, ITSC Service Quality (Data)
Scope International (M) Sdn Bhd
09.2012 - 10.2013
- Managed data collection and validation for IT service delivery, enforcing standards and improving data quality.
- Specified enhancements for ITSC tools, enhancing process efficiency and data model accuracy.
Change Analyst
Scope International (M) Sdn Bhd
11.2010 - 08.2012
- Directed change management processes, assessing risks and securing approvals for production implementations.
- Improved change request processes, reducing approval times by 20% through effective stakeholder communication.
Problem and Change Analyst
Manpower Staffing Services (M) Sdn Bhd (Outsourced to IBM Malaysia)
04.2010 - 10.2010
- Managed change and problem processes in CRM Siebel, ensuring SLA compliance and reducing issue resolution time by 15%.
- Prepared weekly reports for global change control boards, enhancing transparency and process efficiency.
IT Helpdesk Specialist
Manpower Staffing Services (M) Sdn Bhd (Outsourced to IBM Malaysia)
05.2008 - 04.2010
- Provided technical support for Windows, Lotus Notes, and VPN systems, resolving 90% of issues within SLA.
- Trained new team members, improving onboarding efficiency and team performance.
Education
Bachelor of Computer Science/Information Technology - Computer Systems
Universiti Putra Malaysia
01.2008
Higher Secondary/Pre-U/“A” Level - undefined
SMK Bintulu
01.2004
Skills
Tools: Qualys Guard, CrowdStrike, ProofPoint, Microsoft Security, ServiceNow, Jira, Tableau, Power BI, Actuate Birt, PL/SQL Developer, Remedy BMC, SharePoint
Core Competencies
- Vulnerability Management & Remediation
- Security Operations & Incident Response
- Data Analysis & Reporting (Excel, Power BI, Tableau)
- ITIL Processes & Change Management
- Security Tools: Qualys Guard, CrowdStrike, ProofPoint, Microsoft Security
- User Security Awareness & Phishing Campaigns
- Communication & Cross-Functional Collaboration
- Languages: English (Fluent), Bahasa Malaysia (Fluent)
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Iban
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Accomplishments
- Achieved GEMS Award through effectively helping with additional/other task.
- Used Microsoft Excel, SharePoint to develop vulnerability tracking spreadsheets.
Timeline
Senior Specialist, Cybersecurity
Standard Chartered Global Business Services
06.2022 - Current
Global IT Security Lead
Allnex Asia GBS Sdn Bhd
06.2020 - 06.2022
Senior Information Security Analyst, Risk & Compliance
Standard Chartered Global Business Services
09.2016 - 05.2020
Technical Lead, Global Service Reporting Team
Scope International (M) Sdn Bhd
11.2013 - 09.2016
Senior Analyst, ITSC Service Quality (Data)
Scope International (M) Sdn Bhd
09.2012 - 10.2013
Change Analyst
Scope International (M) Sdn Bhd
11.2010 - 08.2012
Problem and Change Analyst
Manpower Staffing Services (M) Sdn Bhd (Outsourced to IBM Malaysia)
04.2010 - 10.2010
IT Helpdesk Specialist
Manpower Staffing Services (M) Sdn Bhd (Outsourced to IBM Malaysia)
05.2008 - 04.2010
Higher Secondary/Pre-U/“A” Level - undefined
SMK Bintulu
Bachelor of Computer Science/Information Technology - Computer Systems
Universiti Putra Malaysia
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