JACKSON NGO WEI LUNG
CREDIT & REVENUE MANAGER
Kuala Lumpur
Summary
As a seasoned management professional with over 10 years of expertise in credit management, I possess a robust skill set that includes optimizing cash flow by minimizing receivables aging. My proficiency in analyses and my commitment to fostering strong client relations have consistently contributed to my track record of success. I am enthusiastic about leveraging my skills to drive team success and am keen on advancing my career by delivering exceptional results.
Overview
9
9
years of professional experience
4031
4031
years of post-secondary education
Work History
CREDIT & REVENUE MANAGER
RW SHIP MANAGEMENT SDN BHD
04.2024 - Current
- Prepare the AR report and present the outstanding status to Vice President, Deputy Chief Financial Officer, and Chief Financial Officer on a monthly basis.
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Developed strategies to expedite payments and customer resolutions.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, reservation & sales departments.
- Enhanced department efficiency by streamlining processes, reducing errors, and automating routine tasks.
- Hired, trained and managed credit department team members and developed engaged, high-functioning performers.
Credit Control Manager (Group)
WCT Mall Management Sdn Bhd
02.2022 - 04.2024
- Manage 3 shopping malls's credit control teams (Paradigm Mall Petaling Jaya, Paradigm Mall Johor Bahru, Gateway KLIA2) and oversee 2 shopping malls Subang Skypark & AEON BBT's account receivable
- To solve immediately an unfavourable information received affecting a customer's credit standing so that appropriate action can be taken
- Set objectives for the credit control teams that align with the top management & company goals and KPIs
- Attend HOD meeting & report to top management monthly basis
- Implement and establish new system to enhance & increase efficient of credit control process
- Recommend & provide soft skills training to Credit Control Teams
- Prepare summary debtor aging report and provision doubtful debt report to top management to review
- To involve with team members to solve critical cases and negotiation with tenants
- Increase cashflow by reduce debtors aging & minimize credit risk and provision for doubtful debt of the company. Identify potential tenants for bad debts. Timely intervention and observation are crucial
- Overall 5 Shopping Mall's total account receivable amount reduce 81.38% from Feb'2022 until Jan'23.
- Overall 5 Shopping Mall's outstanding month from 4.1months to 0.57months.
- Lead and guide my teams to continuous reduce debtor aging every month.
- Manage and monitor over 1,000 tenants account receivable.
Senior Finance Executive
Ascott International Management (M) Sdn Bhd
07.2017 - 02.2022
- Handled full set account receivable for Ascott Sentral Kuala Lumpur & Somerset Kuala Lumpur
- To follow-up collection of account receivable regularly in a firm but diplomatic manner calculated to produce results and the same time maintain good relations with the customers
- To report immediately an unfavourable information received affecting a customer's credit standing so that appropriate action can be taken
- To report directly to Manager and/or Country Financial Controller all matters affecting credit and collection
- To attend and present in monthly credit meeting
- To be involve in checking night audit report from front office
- Surprise cash count for Front Office, HR, Finance and Housekeeping
- Ensure all receipts are updated into system promptly and accurately
- Prepare debtor analysis, AR recon and maintain healthy aging (Debtor Turnover Ratio and Debtor Turnover day)
- Prepare and monitor and ensure refund process within 21 days working days
- Track of outstanding against credit limit and credit term and work with Sales and Operation Team to resolve and collect payment from Clients
- Additional participate in 2019 project - Hotel System Conversion from Protel to RMS for Ascott Sentral KL, Somerset Kuala Lumpur, Somerset Damansara Uptown PJ, Somerset Medini and Somerset Puteri Harbour Iskandar Puteri
- Resolved over 98% of the receivables that were more than 30 days past due for Ascott Sentral Kuala Lumpur & Somerset Kuala Lumpur
- Debtor turnover day from 60 days & above reduce to less than 10 days for Somerset Kuala Lumpur
- Debtor turnover day from 30 days & above reduce to less than 5 days for Ascott Sentral Kuala Lumpur
- 0% bad debt & bad debt write off during my employment
- Consistently meet and exceed the annual performance target
Finance Executive
Tune Hotels Regional Sdn Bhd (HQ)
01.2016 - 06.2017
- Monitor Barclays bank accounts (UK) money inflow & outflow
- Prepare bank reconciliation on weekly basis & remittance to 8 hotels in UK to ensure cashflow sufficient.
- Prepare weekly bank statement and monthly bank statement reconciliation.
- Prepare receipt report reconciliation on weekly basis
- Prepare remittance reports
- Calculate monthly fees (transaction fees, VAT, merchant fees, gateway fees and etc)
- Issue management invoices to Tune hotels (UK)
- Prepare Tune hotels (UK) refund to customer
- Email and communicate with Tune hotels (UK) & Barclays bank
- Key in to Accounting system (Navision) - AP, AR, GL
- Fully understand and take over entire role within 5 days
- Prepare remittance reports and remit to 8 hotels in UK every Wednesday without lapse to ensure cashflow sufficient
- Provide information and meeting with UK auditor
Education
BACHELOR OF FINANCE AND INVESTMENT - HONOURS
KOLEJ UNIVERSITI TUNKU ABDUL RAHMAN
01-2006
DIPLOMA IN FINANCE AND INVESTMENT -
KOLEJ UNIVERSITI TUNKU ABDUL RAHMAN
Skills
CREDIT ANALYSIS
Personal Information
- Date of Birth: 09/01/92
- Nationality: Malaysian
- Marital Status: Married
Timeline
CREDIT & REVENUE MANAGER
RW SHIP MANAGEMENT SDN BHD
04.2024 - Current
Credit Control Manager (Group)
WCT Mall Management Sdn Bhd
02.2022 - 04.2024
Senior Finance Executive
Ascott International Management (M) Sdn Bhd
07.2017 - 02.2022
Finance Executive
Tune Hotels Regional Sdn Bhd (HQ)
01.2016 - 06.2017
BACHELOR OF FINANCE AND INVESTMENT - HONOURS
KOLEJ UNIVERSITI TUNKU ABDUL RAHMAN
DIPLOMA IN FINANCE AND INVESTMENT -
KOLEJ UNIVERSITI TUNKU ABDUL RAHMAN
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