Jackson D'cruz

LTA PMD ENFORCEMENT(PERSONAL MOBILITY DEVICES)

TEAM LEADER(2018-Present)

-Lead a team of 10 officers on their roles during the deployemnt

-Ensure proper planing of the deployment for daily basis

-To conduct regular checks on the devices and deter if any offences spotted

-Daily updates on the Rules Of Engagement and Standard Operating Procudure if theres any changes

-To ensure the deployment goes smothly and to rectify if theres any issues

-Responsible for overseeing all activities within a team.

• Thoroughly analyzed criminal information and processed crime scenes.
• Responded to emergency calls to provide assistance to citizens in need.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Monitored traffic violations, issuing citations as necessary.
• Monitored crowded public areas and events to mitigate risk and promote safety.
• Assisted in special investigations and crime prevention programs.
• Checked vehicle equipment for proper functioning prior to use.
• Conducted searches of individuals, vehicles and premises.
• Handled citation and traffic violation paperwork.
• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Participated in continuous firearms proficiency, defensive driving and arrest technique training.
• Provided testimony in court proceedings.
• Monitored criminal activity in community to identify suspicious activity.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Obtained information from arrested subjects to conduct debriefings.
• Trained other officers in firearms and self-defense tactics.
• Reduced process inaccuracies while investigating Type and Type crimes and assisting district attorney prosecution cases.
• Worked effectively in fast-paced environments.
• Proved successful working within tight deadlines and a fast-paced environment.

• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
• Dealt cards in Type games and monitored players' behavior for signs of cheating.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Dealt appropriate number of cards to each player and verify placed bets before starting game.
• Inspected cards and gaming equipment to verify proper functioning and good working order.
• Exchanged legal currency for gambling chips and coin money.
• Conducted games such as Type, Type and Type by explaining rules, taking bets and delivering payouts.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Monitored players behavior, taking appropriate action against rule violations.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Kept track of game outcomes and reported to supervisor for accurate record keeping.
• Inspected table games and equipment to confirm proper function.
• Answered players questions and resolved disputes to provide excellent customer service.
• Handled and shuffled cards and playing pieces to maintain game integrity.
• Kept gaming areas clean and organized to maintain safe and secure environment.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Monitored game for potential security risk to protect operation and players.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Learned and followed company procedures to maintain consistency and standards.
• Enforced game rules to maintain fair paly and avoid disputes.

• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Configured hardware and granted system permissions to new employees.
• Configured hardware, devices, and software to set up work stations for employees.
• Oversaw installations of new technology and new personnel training.
• Maintained inventory of cell phones, laptops and peripheral equipment.
• Provided support for network infrastructure and baseline configurations.
• Optimized system operation and resource utilization to streamline workflows and processes.
• Logged activities in tracking system to maintain accurate, timely records.
• Walked user through series of steps to determine problem and implement likely solution.
• Installed new desktop systems and migrated data to new machines.
• Worked with document imaging technologies and deployment software.
• Provided end-user system and equipment training.
• Inspected components for full power potential before and after updates.
• Supervised daily configuration activities and business systems operations.
• Responded to inquiries by phone, email and walk-up requests.
• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Assisted in development of system security protocols.
• Monitored system performance to identify potential issues.
• Generated reports to track performance and analyze trends.
• Installed, configured and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software and network issues.
• Offered assistance in implementing and developing training programs.
• Configured and tested new software and hardware.
• Tested new software and hardware prior to deployment.
• Created user accounts and assigned permissions.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Installed and configured operating systems and applications.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Researched and identified solutions to technical problems.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Helped streamline repair processes and update procedures for support action consistency.
• Developed and implemented preventive maintenance procedures.

• Led recruitment and installation of leadership personnel in foreign positions, prioritizing cultural sensitivity and adaptability to encourage positive employee morale.
• Designed onboarding processes for foreign and domestic personnel, taking into account factors such as language barriers and cultural differences.
• Oversaw compliance with international consumer Type and Type regulations, reducing liability and mitigating risk in foreign markets.
• Drafted diagnostic and support scenario documentation, collaborating with junior managers to prioritize customer retention and satisfaction rates.
• Liaised with industry leaders in Location to generate new business opportunities and identify local customers.
• Maintained successful high-level supplier relationships and vendor contracts, generating networked resources for supply chain and new business generation considerations.
• Authored documentation on unique challenges specific to providing support for customers in Location to aid on-site management.
• Maintained customer satisfaction rate of Number% for Type service calls.
• Created overall supervisory structure for Type staffing, maximizing management efficiency and reducing multi-position dependencies.
• Collaborated on linguistic proficiency testing parameters, designing minimum requirements to verify staff adequacy in required support languages.
• Personally mentored senior management personnel during transitional periods following assignment to new geographic locations.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Communicated product quality and market comparisons by creating sales presentations.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Drove sales by developing multi-million dollar contract sales.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Built relationships with customers and community to establish long-term business growth.
• Implemented systems and procedures to increase sales.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Managed accounts to retain existing relationships and grow share of business.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Prepared sales presentations for clients showing success and credibility of products.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Facilitated business by implementing practical networking techniques.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Organized promotional events and interacted with community to increase sales volume.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and provided backup support for organizational leadership.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved accounting, service and delivery concerns.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Implemented and developed customer service training processes.
• Managed timely and effective replacement of damaged or missing products.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Sought ways to improve processes and services provided.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and backed up other customer service managers.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Delivered prompt service to prioritize customer needs.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained staff on operating procedures and company services.
• Educated customers about billing, payment processing and support policies and procedures.
• Increased efficiency and team productivity by promoting operational best practices.
• Created and maintained detailed database to develop promotional sales.
• Developed and updated databases to handle customer data.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Promptly responded to inquiries and requests from prospective customers.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Sorted documents and maintained organized filing process.
• Developed and maintained databases to store customer information.
• Developed data entry policies and procedures in compliance with company standards.
• Secured and protected data from unauthorized access by complying with security protocols.
• Created and maintained data entry logs to track data entry activities.
• Collated and organized data entry documents into filing systems for easy access.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Followed established procedures to enter and process data correctly.
• Verified accuracy of data entered into system to produce error-free reports.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Built and maintained tracking databases for variety of measuring aspects.
• Updated and maintained customer information, documents and records.
• Used computer software to store and retrieve data.
• Conducted audits of existing data entry processes.
• Developed and implemented data entry operations.
• Followed data entry protocols, rules and regulations.
• Coded and processed applications into required electronic formats.
• Corrected data entry errors to prevent duplication or data degradation.
• Analyzed current data records to provide detailed reports.
• Assisted with developing data entry processes.
• Managed and organized documents for data entry tasks.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Created spreadsheets for more efficient recordkeeping.
• Evaluated source documents to locate needed information.
• Utilized techniques for increasing data entry speed.
• Compared transcribed data with source document to detect and correct errors.
• Checked for accuracy by verifying data and records.