Jacklyn Gan
Administrative Clerk
Kota Kinabalu, Sabah,12
Summary
Detail-oriented administrative clerk with expertise in documentation, recordkeeping, and clerical support. Proven ability to streamline processes and maintain confidentiality while supporting multiple departments.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Administrative Clerk
Sabah Urban Development Corporation Sdn Bhd
01.2021 - Current
- Receive, opens and chop stamp date and time of all incoming company mails, either sent through post or hand-delivered.
- Record all incoming mails or documents in proper order in the computerized filing system - named Lotus Notes System.
- Check files reference for correctness and gives folio number of letters
- Sort out letter, invoices/ bills, documents for given to respective departments
- Scan all incoming documents / mails and attached it to Lotus Notes System for easy reference
- In charge with documentations filing both for Admin & Sales Department
- Assist Legal Department on distribute all incoming & outgoing sub-sale and legal documents.
- Supported HR functions, participated in recruitment and student practical process by printing resumes from email and organizing applicant information.
- Help to assist reception duty by answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Guest Service Associate
Ibis Styles Hotel Kota Kinabalu
06.2019 - 06.2020
- Assisted in managing front desk operations, ensuring efficient check-in and check-out processes.
- Maintained accurate records of guest interactions and transactions in hotel management software.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Pastry Helper
Rasa Ria Resort Tuaran
01.2018 - 06.2018
- Assisted in preparation of pastries, cakes, and desserts to meet daily demand.
- Ensured adherence to food safety standards while handling ingredients and equipment.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
Education
Sijil Kemahiran SKM Tahap 1 - Kulinari
Jabatan Pembangunan Sumber Manusia
Rasa Ria Resort Tuaran 04.2001 -
High School Diploma -
SM All Saints
Kota Kinabalu 04.2001 -
Skills
Attention to detail
Clerical support
Maintaining confidentiality
Verbal and written communication
Documentation and recordkeeping
Filing systems
Timeline
Administrative Clerk
Sabah Urban Development Corporation Sdn Bhd
01.2021 - Current
Guest Service Associate
Ibis Styles Hotel Kota Kinabalu
06.2019 - 06.2020
Pastry Helper
Rasa Ria Resort Tuaran
01.2018 - 06.2018
Sijil Kemahiran SKM Tahap 1 - Kulinari
Jabatan Pembangunan Sumber Manusia
04.2001 -
High School Diploma -
SM All Saints
04.2001 -