Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackie Tan

Manager
Bukit Mertajam, Penang,07

Summary

Reliable and hardworking sales and account manager with solid experience in IT services and metal manufacturing industries. Skilled at building good relationships with customers and helping businesses grow in northern Malaysia. Communicates well in English and Malay, with basic conversational skills in Mandarin, Hokkien, and Cantonese. Known for being a quick learner, team player, and someone who gets the job done. Looking for new opportunities to apply my experience and continue improving in a supportive work environment.

Overview

17
17
years of professional experience

Work History

Assistant Branch Manager

Duro Metal Industrial (M) Sdn Bhd
06.2024 - Current
  • Proactively identify and secure new sales leads in the northern region to support the company’s market re-entry and growth.
  • Build and maintain strong relationships with customers, distributors, and partners to enhance sales opportunities.
  • Handle all customer inquiries, provide product information, and follow up on potential sales.
  • Prepare and process sales orders, quotations, and contracts accurately.
  • Maintain up-to-date sales records and generate regular sales reports for management review.
  • Perform all administrative duties including document management, filing, office coordination, and communication across departments.
  • Assist in coordinating logistics and inventory tracking to support sales fulfillment.
  • Support marketing and promotional activities to increase brand awareness in the northern region.

Key Account Manager

IT Essential Sdn Bhd
07.2022 - 05.2024
  • Managed key accounts in the northern region, focusing on IT maintenance, software, and hardware solutions
  • Promoted IT services to corporate clients and ensured high satisfaction
  • Coordinated with technical teams to deliver tailored IT solutions
  • Identified and developed new business opportunities

Operations Manager

Duro Metal Industrial (M) Sdn Bhd
10.2020 - 06.2022
  • Managed daily sales operations, procurement, and inventory planning.
  • Approved material planning, purchasing, and managed supplier relationships.
  • Coordinated internal and external events, prepared costing, and handled import/export documentation.
  • Provided support and resources to sales personnel.

Sales Manager

Duro Metal Industrial (M) Sdn Bhd
11.2016 - 09.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Sales Manager

Astino Group of Companies (Ooi Joo Kee & Brothers
07.2008 - 10.2016
  • Develop and expand sales by nurturing and growing business with existing customers in the northern region.
  • Identify and secure new customer accounts to increase market penetration and revenue.
  • Propose and recommend Astino’s range of metal building products-including roofing sheets, purlins, trusses, battens, scaffolding, and related materials-to customers in the construction and building sectors.
  • Build and maintain strong relationships with architects, contractors, developers, and distributors to support project requirements and sales growth.
  • Collaborate with internal teams to ensure timely order processing, delivery, and customer satisfaction.
  • Monitor market trends, competitor activities, and customer feedback to inform sales strategies and product offerings.
  • Achieve or exceed sales targets by executing effective sales plans and promotional activities.

Education

No Degree -

Secondary School SMK Bukit Mertajam (1986–1988)
Bukit Mertajam, Penang, Malaysia
04.2001 -

Primary School Kong Min (1979-1985)
Air Itam, Penang

Skills

  • Relationship building and management

  • New Business Development

  • Customer Relationship Management

  • Sales Order & Contract Processing

  • Customer Service & Product Promotion

  • Marketing Support

  • Effective Communication

  • Office Administration

  • Cross-Functional Coordination

Timeline

Assistant Branch Manager

Duro Metal Industrial (M) Sdn Bhd
06.2024 - Current

Key Account Manager

IT Essential Sdn Bhd
07.2022 - 05.2024

Operations Manager

Duro Metal Industrial (M) Sdn Bhd
10.2020 - 06.2022

Sales Manager

Duro Metal Industrial (M) Sdn Bhd
11.2016 - 09.2020

Sales Manager

Astino Group of Companies (Ooi Joo Kee & Brothers
07.2008 - 10.2016

No Degree -

Secondary School SMK Bukit Mertajam (1986–1988)
04.2001 -

Primary School Kong Min (1979-1985)

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