Entering data for payroll via UBS
JACKIE JUSTIN ABUS
Human Resources & Training Manager
W.P Labuan
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 14 years of progressive training experience especially for (EA) Employment Act (law) and SLO (Sabah Labour Ordinance).
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and detail-oriented team player with strong organizational skills.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Human Resources & Training Manager
Tiara Labuan Hotel
04.2015 - Current
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Collaborated with department managers to identify skill gaps and create targeted training initiatives.
- Managed new hire training schedule and updated session rosters.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed employee database and updated employee contact information in UBS.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Contributed to company handbook and distributed documentation to new hires.
- Established a mentoring program, fostering strong relationships between experienced staff members and new hires.
- Developed comprehensive training materials to support ongoing professional growth of employees.
- Provided managers with interviewing, hiring, promotion and termination standards to maintain process consistency.
- Generated reports to inform future training program decisions and structure.
- Conducted orientation sessions and organized on-the-job training for new hires.
Hr & Training Administrator
Tiara Labuan Hotel
11.2010 - 04.2015
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Ensured compliance with industry regulations by delivering up-to-date mandatory trainings for all employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Provided ongoing coaching support to employees post-training, reinforcing newly acquired skills for long-term success in their roles.
- Supported company growth with improved onboarding processes, facilitating smooth integration of new hires into the team.
- Managed budgets for training initiatives, ensuring cost-effective allocation of resources.
- Coordinated and prioritized required training courses for service employees.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Verified training program compliance with applicable laws and regulations.
Credit Assistant
Tiara Labuan Hotel
08.2010 - 11.2010
- Contributed to the development of credit policies and guidelines by sharing insights gathered from hands-on experience in the field.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Improved collection efficiency by coordinating with other departments to devise effective strategies for recovering outstanding debts.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Ensured compliance with company policies and industry regulations while approving or rejecting lines of credits based on established guidelines.
- Maintained accurate records of all credit transactions, including adjustments, payments, charge-offs, and account reconciliations.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Floor Manager
Markmaju Corp Sdn Berhad (Mc Donald's) Sabah
04.2009 - 07.2010
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Managed store inventory and stock levels to maintain availability of products.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Business With Honour - Hotel Management
Universiti Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
Interpersonal Skills
Software
Entering Staff Information via Fingertac
Certification
Human Resources Developmenmt
Interests
Human Resources
Data Analysis and Managment
Problem Solving
Continuous Learning and Skill Development
References
Available upon request
Timeline
Retrenchment of Employee according to SLO
08-2020
Human Resources & Training Manager
Tiara Labuan Hotel
04.2015 - Current
The Employment Act 1955
01-2015
Basic Life Support
11-2014
Human Resources Developmenmt
06-2014
Hr & Training Administrator
Tiara Labuan Hotel
11.2010 - 04.2015
Credit Assistant
Tiara Labuan Hotel
08.2010 - 11.2010
Floor Manager
Markmaju Corp Sdn Berhad (Mc Donald's) Sabah
04.2009 - 07.2010
Bachelor of Business With Honour - Hotel Management
Universiti Malaysia Sabah
04.2001 -
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