JACKIE GOH
DIAP PENG
Johor
Summary
Dynamic manager with a proven track record at J & C Transport, excelling in team leadership and operations management. Enhanced customer satisfaction through effective problem-solving and strategic planning, while developing training programs that improved safety standards. Recognized for fostering a collaborative environment that drives productivity and engagement.
Overview
29
29
years of professional experience
4
4
Languages
Work History
Manager
J & C Transport
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Provide Door-to-Door pickup and dropoff transport services throughout whole Malaysia and Singapore.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction through proactive communication and effective issue resolution.
- Ensured timely deliveries by closely monitoring and managing schedules, driver availability, and vehicle maintenance.
- Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
- Developed comprehensive training programs for drivers, improving safety standards and reducing accident rates.
Education Senior Manager
IStudy Education Counselling Sdn Bhd
01.2008 - 11.2020
- Provide FREE education counselling for high school students and mapping them with the Universities all over the world.
- Guarding students how to make the right choices of choosing the major and subject based on their individual unique character.
- Established strong relationships with overseas universities' student recruitment teams and work together to provide the good service to our students and their parents who might accompany their kids together.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
Insurance Senior Consultant
AIA
01.1997 - 12.2019
- Helping customers to choose the right insurance policy which suite them more and provide the promptly claim service when needed.
- Providing customer both Life Insurance with medical attached and General insurance coverage.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Exceeded customer requirements with accurate and deliverable solutions.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Gave budget suggestions for projects, outlining financial needs, and forecasting.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Science - Electrical And Electronic Engineering
SHINSHU UNIVERSITY
NAGANO, JAPAN 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Goal setting
Verbal and written communication
Coaching and mentoring
Vendor management
Partnership development
Problem-solving abilities
Timeline
Manager
J & C Transport
02.2021 - Current
Education Senior Manager
IStudy Education Counselling Sdn Bhd
01.2008 - 11.2020
Bachelor of Science - Electrical And Electronic Engineering
SHINSHU UNIVERSITY
04.2001 -
Insurance Senior Consultant
AIA
01.1997 - 12.2019
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