Jaafar Saad
Seri Kembangan,Selangor
Summary
Experienced professional with expertise in complaint handling procedures, risk assessment and mitigation, and customer relations management. Demonstrates strong crisis response capabilities and service quality assurance, ensuring compliance with industry standards. Adept at applying a holistic approach to problem-solving and leveraging familiarity with agile methodology to drive operational efficiency. Committed to enhancing organisational resilience and delivering exceptional service outcomes.
Driven individual with outstanding leadership and problem-solving skills. Exceptional at team management and customer service, consistently ensuring high standards and satisfaction. Ready to make significant impact in managerial roles.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work history
Medical Services Manager (Nursing)
Prince Court Medical Centre
Kuala Lumpur, Wilayah Persekituan
2025.01 - Current
- Fostered strong relationships with clients through excellent customer service skills.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Coordinated staff development training to improve overall service delivery.
- Managed customer complaints for improved business reputation.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Led team meetings to set performance goals and review progress regularly.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Streamlined service operations by enhancing team collaboration and communication.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
Assistant Manager (Nursing)
Prince Court Medical Centre
Kuala Lumpur, Wilayah Persekutuan
2020.09 - 2025.12
- Handled customer complaints effectively, restoring trust in our brand.
- Managed daily operations to ensure smooth running of the department.
- Handled stock control duties diligently preventing overstocking or shortages.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Increased staff productivity by providing comprehensive training programmes.
- Fostered a positive work environment through effective leadership and team-building activities.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Assisted in recruitment process to build an effective workforce.
- Created a positive work environment, resulting in higher employee morale.
Medical Assistant
Prince Court Medical Centre
Kuasla Lumpur, Wilayah Persekutuan
2006.11 - 2018.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Assistant
Hospital Universiti Kebangsaan Malaysia
Cheras, Selangor
1997.06 - 2006.10
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Seremban - Medical Assistant
Medical Assistant Training College
Negeri Sembilan 1995.07 - 1997.07
Advanced Diploma In Emergency Care - Post Basic in ED
Institute Latihan Kementerian Kesihatan Malaysia
Negeri Sembilan 2017.09 - 2018.08
Skills
- Complaint handling procedures
- Risk assessment and mitigation
- Customer relations management
- Crisis response capabilities
- Service quality assurance
- Compliance awareness
- Holistic approach
- Familiarity with agile methodology
Timeline
Medical Services Manager (Nursing)
Prince Court Medical Centre
2025.01 - Current
Assistant Manager (Nursing)
Prince Court Medical Centre
2020.09 - 2025.12
Advanced Diploma In Emergency Care - Post Basic in ED
Institute Latihan Kementerian Kesihatan Malaysia
2017.09 - 2018.08
Medical Assistant
Prince Court Medical Centre
2006.11 - 2018.08
Medical Assistant
Hospital Universiti Kebangsaan Malaysia
1997.06 - 2006.10
Seremban - Medical Assistant
Medical Assistant Training College
1995.07 - 1997.07