IZZAT FARHAN BIN MD AZMI
Customer Support Assistant
Telok Panglima Garang,Selangor
Summary
Dedicated and hardworking individual with a strong commitment to excellence. Eager to contribute skills and abilities to your esteemed company. Will exceed expectations and adhere to highest standards of professionalism and ethics. Thank you for considering my application.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Assistant, Customer Support
Merchantrade Asia Sdn Bhd
03.2022 - Current
- Implemented strategies for reducing call wait times, enhancing overall client experience during peak hours.
- Collaborated with team members to improve efficiency in handling customer issues.
- Participated in cross-functional projects aimed at improving overall company performance, demonstrating strong teamwork abilities beyond the Customer Support role.
- Utilized CRM software efficiently to manage caseloads and prioritize tasks based on urgency or impact on the business operations.
- Enhanced customer satisfaction by promptly addressing and resolving support requests.
- Identified recurring customer complaints and coordinated with relevant departments to address underlying issues effectively.
- Demonstrated courtesy, professionalism and concern when resolving issues.
Sale Asistant
7-Eleven Sdn Bhd
05.2018 - 09.2018
- Company Overview: Sale assistant in 7-Eleven Sdn Bhd in Sijangkang, Kuala Langat
- Sale assistant in 7-Eleven Sdn Bhd in Sijangkang, Kuala Langat
- Sale assistant in 7-Eleven Sdn Bhd in Sijangkang, Kuala Langat
Kitchen Krew
Makan Culture
01.2017 - 03.2017
- Company Overview: Kitchen krew in Makan Culture Restaurant in GM Klang
- Kitchen krew in Makan Culture Restaurant in GM Klang
- Kitchen krew in Makan Culture Restaurant in GM Klang
Education
Bachelor - Eletrical & Eletronics Engineering
Nilai University
10.2018 - Current
Foundation - Science
Tmc College
03.2017 - 05.2018
Sains Tulin - undefined
Banting Science School
01.2012 - 05.2016
Diploma Executive In Logistic Management - Logistics And Supply Chain Management
KTAC Education Sdn Bhd
TAMAN MALURI, KUALA LUMPUR12.2023
Skills
Bertutur Dan Berkomunikasi Dengan Baik
Personal Information
- Available: Immediately
- Age: 25
- Date of Birth: 31/07/1999
- Gender: Male
- Nationality: Malaysian
- Marital Status: Single
- Work Permit: I am citizen
Activities
Mssd Basketball, 2016
Timeline
Assistant, Customer Support
Merchantrade Asia Sdn Bhd
03.2022 - Current
Bachelor - Eletrical & Eletronics Engineering
Nilai University
10.2018 - Current
Sale Asistant
7-Eleven Sdn Bhd
05.2018 - 09.2018
Foundation - Science
Tmc College
03.2017 - 05.2018
Kitchen Krew
Makan Culture
01.2017 - 03.2017
Sains Tulin - undefined
Banting Science School
01.2012 - 05.2016
Diploma Executive In Logistic Management - Logistics And Supply Chain Management
KTAC Education Sdn Bhd
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