Izzat Ali Mustafa Kamal

• A Store Manager is responsible for overseeing the day-to-day operations of a retail store, ensuring its smooth functioning and profitability. Their primary duties include managing staff, driving sales, managing inventory, and ensuring a positive customer experience. Just want add on right now I handle 3 store which in Converse PDH, Reebok PDH And Reebok IOI puchong.

I have several years of experience in retail, where I progressed to the role of Senior Retail Associate. In this position, I was responsible for delivering excellent customer service, achieving sales targets, and supporting daily store operations. I assisted customers with product recommendations, handled transactions accurately using the POS system, and resolved customer inquiries and complaints professionally.

• In addition to sales responsibilities, I supported inventory management, restocking, and visual merchandising to ensure the store maintained high standards. I also trained and mentored new team members, helping them understand company procedures and customer service expectations. My experience has strengthened my communication, leadership, and problem-solving skills, allowing me to contribute positively to team performance and overall store success.

• A supervisor oversees and manages a team or department, ensuring tasks are completed efficiently and effectively. They provide guidance, assign tasks, and act as a liaison between employees and upper management. Supervisors also manage workflow, train new hires, and create schedules, all while fostering a positive and productive work environment.

• Typically signifies a more experienced and responsible role within a retail setting, often involving a higher level of customer service, sales, and operational duties compared to a standard Retail Associate. They may also have a greater level of autonomy and may be involved in training or mentoring junior staff.

• A retail associate, also known as a retail sales associate, is a member of the retail workforce who assists customers with their shopping experience and contributes to the store's overall operations. Their primary duties include greeting customers, providing product information, handling sales transactions, and maintaining a positive and engaging customer experience.