Izyan Farhana Mohd Shafie
Human Resource Senior Executive
Cheras,10
Summary
Adept at driving performance improvement and implementing growth strategies, I excelled at Shawls House Sdn Bhd by enhancing staff management and fostering positive workplace dynamics. Leveraging my expertise in human resources management and time management abilities, I significantly contributed to organizational efficiency and employee satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Human Resource Senior Executive
Shawls House Sdn Bhd
Cheras, Selangor
01.2019 - Current
- Managing the recruitment process for new employees
- Drafting job scopes for employees
- Handling employee disciplinary matters
- Managing employee documentation
- Handling payroll calculations for employees
- Managing employee claims
- Managing matters related to employee leave and attendance records
- Implementing company policies in accordance with established guidelines
- Monitoring employee performance
- Planning appropriate training for staff
- Developing the company's Vision, Mission, and Values
Customer Relations Executive
Shawls House Sdn Bhd
07.2017 - 12.2018
- Managing customer inquiries via phone, email, and various digital platforms (Facebook, Instagram, Shopee, TikTok, Twitter, Shopee)
- Responding to customer inquiries using proper sentence structure
- Replying to customer inquiries within less than an hour
- Assisting in resolving customer issues
- Handling incoming calls from customers regarding product and service inquiries or complaints
- Promoting any new company products to existing customers
- Managing customer complaints related to products or services
- Handling product returns or refunds for customers
- Providing feedback on customers' order tracking numbers
- Following up on customer feedback after they have received their ordered products
- Managing the registration of the company’s agents and dropshippers
- Handling product orders from the company’s agents and dropshippers
- Preparing invoices for orders placed by the company’s agents and dropshippers
- Responding to all inquiries from agents and dropshippers using proper sentence structure
- Informing agents and dropshippers about any new product launches by the company
- Ensuring agents and dropshippers meet the sales targets set by the company
- Inputting customer orders into the website
- Printing customer invoices in order of their placement
- Preparing the ordered products based on the correct name, quantity, size, and color
- Creating customer consignments on the courier service website used by the company
- Verifying that the prepared items match the list on the customer invoice
- Packaging customer orders using the provided packaging materials
Sales Assistant
Shasyahabib
Cheras, Selangor
01.2015 - 01.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
High School Diploma -
Politeknik Sultan Idris Shah
Sabak Bernam, Selangor, Malaysia 12.2010 - 05.2013
Skills
Performance improvement
Mail handling
Procedure implementation
Growth planning
Staff management
Office management
Administrative support
Human resources management
Positive attitude
Time management abilities
Timeline
Human Resource Senior Executive
Shawls House Sdn Bhd
01.2019 - Current
Customer Relations Executive
Shawls House Sdn Bhd
07.2017 - 12.2018
Sales Assistant
Shasyahabib
01.2015 - 01.2016
High School Diploma -
Politeknik Sultan Idris Shah
12.2010 - 05.2013
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