Summary
Overview
Work History
Education
Skills
Timeline
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IZWAN ZARIF

IZWAN ZARIF

SENIOR EXECUTIVE MARKETING & CUSTOMER SERVICE
Pasir Gudang,01

Summary

1) Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

2) Customer-focused professional with successful 5-year career in PORT sector. Dynamic successful applying OPERATION and MANAGEMENT in busy business environment.

3) Innovative and goal-oriented Management professional committed to PORT OPERATION. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through .

Overview

10
10
years of professional experience

Work History

Senior Executive

TLP TERMINAL SDN BHD
11.2019 - Current
  • Streamlined operations to maximize business efficiency and profits.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
  • Expanded the organization''s global presence by establishing and nurturing strategic partnerships with key industry players in international markets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.

Customer Sales Executive

Maybank Berhad
08.2017 - 10.2019
  • Worked closely with internal teams such as marketing, finance, and operations to ensure seamless service delivery.
  • Proactively identified potential clients through networking efforts, expanding the company''s reach within targeted segments.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Implemented effective sales strategies to drive revenue growth and exceed targets.

ACCOUNT & ADMIN EXECUTIVE

BUMIJAYA SUPPLIES AND SERVICES
09.2015 - 07.2017
  • Streamlined financial reporting processes for more accurate forecasting and informed decisionmaking.
  • Achieved company growth by implementing strategic marketing plans and business development initiatives.
  • Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.

Customer Relationship Executive

AFFIN ISLAMIC BANK
04.2014 - 08.2015
  • Delivered prompt service to prioritize customer needs.
  • Assisted in the development of new marketing strategies to boost sales and revenue.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY WITH MARKETING

COVENTRY UNIVERSITY (KPTM BANGI)
Bandar Baru Bangi, Selangor, Malaysia
04.2001 -

DIPLOMA - Business Management

KPTM BANGI
Bandar Baru Bangi, Selangor, Malaysia
04.2001 -

Skills

Interpersonal Relations

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Timeline

Senior Executive

TLP TERMINAL SDN BHD
11.2019 - Current

Customer Sales Executive

Maybank Berhad
08.2017 - 10.2019

ACCOUNT & ADMIN EXECUTIVE

BUMIJAYA SUPPLIES AND SERVICES
09.2015 - 07.2017

Customer Relationship Executive

AFFIN ISLAMIC BANK
04.2014 - 08.2015

Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY WITH MARKETING

COVENTRY UNIVERSITY (KPTM BANGI)
04.2001 -

DIPLOMA - Business Management

KPTM BANGI
04.2001 -
IZWAN ZARIF SENIOR EXECUTIVE MARKETING & CUSTOMER SERVICE