IZWAN ZARIF
SENIOR EXECUTIVE MARKETING & CUSTOMER SERVICE
Pasir Gudang,01
Summary
1) Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
2) Customer-focused professional with successful 5-year career in PORT sector. Dynamic successful applying OPERATION and MANAGEMENT in busy business environment.
3) Innovative and goal-oriented Management professional committed to PORT OPERATION. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through .
Overview
10
10
years of professional experience
Work History
Senior Executive
TLP TERMINAL SDN BHD
11.2019 - Current
- Streamlined operations to maximize business efficiency and profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Expanded the organization''s global presence by establishing and nurturing strategic partnerships with key industry players in international markets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
Customer Sales Executive
Maybank Berhad
08.2017 - 10.2019
- Worked closely with internal teams such as marketing, finance, and operations to ensure seamless service delivery.
- Proactively identified potential clients through networking efforts, expanding the company''s reach within targeted segments.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Implemented effective sales strategies to drive revenue growth and exceed targets.
ACCOUNT & ADMIN EXECUTIVE
BUMIJAYA SUPPLIES AND SERVICES
09.2015 - 07.2017
- Streamlined financial reporting processes for more accurate forecasting and informed decisionmaking.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
Customer Relationship Executive
AFFIN ISLAMIC BANK
04.2014 - 08.2015
- Delivered prompt service to prioritize customer needs.
- Assisted in the development of new marketing strategies to boost sales and revenue.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY WITH MARKETING
COVENTRY UNIVERSITY (KPTM BANGI)
Bandar Baru Bangi, Selangor, Malaysia 04.2001 -
DIPLOMA - Business Management
KPTM BANGI
Bandar Baru Bangi, Selangor, Malaysia 04.2001 -
Skills
Interpersonal Relations
Professionalism
Corporate Communications
Problem Resolution
Operational leadership
Process Improvement
Brand Management
Operations Management
Project Planning
Relationship Building
Customer Service
Customer Relationship Management
Problem-Solving
Timeline
Senior Executive
TLP TERMINAL SDN BHD
11.2019 - Current
Customer Sales Executive
Maybank Berhad
08.2017 - 10.2019
ACCOUNT & ADMIN EXECUTIVE
BUMIJAYA SUPPLIES AND SERVICES
09.2015 - 07.2017
Customer Relationship Executive
AFFIN ISLAMIC BANK
04.2014 - 08.2015
Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY WITH MARKETING
COVENTRY UNIVERSITY (KPTM BANGI)
04.2001 -
DIPLOMA - Business Management
KPTM BANGI
04.2001 -