Izat Emir

• Delivered consistent 20% to 30% year-on-year revenue and shipment volume growth from 2022 to 2025 by developing and executing targeted strategic sales plans.
• Launched innovative logistics solutions including Cold Chain E-commerce and Restock Delivery, effectively doubling client revenues and capturing previously untapped market segments.
• Achieved the highest cross-border shipment volume in the Malaysia-Singapore (MY-SG) lane within Ninja Van Southeast Asia in 2024.
• Expanded international client base, successfully onboarding major e-commerce players from Vietnam, Thailand, Philippines, and Indonesia, significantly boosting cross-border revenues.
• Built and managed a high-performing sales team consisting of 5 Area Sales Managers and 30 Sales Executives, implementing structured KPIs, effective training, mentoring, and retention strategies.
• Successfully mentored and promoted multiple team members into senior roles:

- 4 Sales Executives to Area Sales Managers
- 1 Telesales Executive transitioned to Senior Field Sales
- 2 Junior Sales Executives promoted to Senior Field Sales

• Negotiated and secured strategic partnerships and long-term contracts with notable brands such as Bulan Bintang, Delyva, BizApp, and an exclusive logistics agreement with Lion Parcel Express for the Indonesia-Malaysia lane.
• Collaborated with logistics enabler Delyva on critical government initiatives (DELIMA – KPM and MYSISWA – KPT), efficiently managing nationwide educational book distribution.
• Established strategic collaborations with Malaysian government entities, incubating and supporting local e-commerce businesses, enhancing their sustainability and competitive growth.
• Expanded market share by identifying new market opportunities and devising tailored strategies, effectively penetrating previously untapped segments.
• Led strategic sponsorships and partnerships with prominent brands and high-profile events (Bulan Bintang, MRCA, MIHAS, PIFF, MAHA, LKIM, PTPTN, UDA), significantly strengthening Ninja Van's brand presence and market influence.
• Directed cross-functional collaboration and coordination across departments as Head of Department (HOD), enhancing operational efficiency and customer satisfaction.
• Met regularly with high-value customers, leading impactful sales presentations, contract negotiations, and actively promoting Ninja Van’s logistics solutions.
• Oversaw effective hiring, onboarding, training, and retention strategies, maximizing overall sales team performance and maintaining high morale.

• Managed daily operations at headquarters and site office, streamlining workflows and implementing process improvements for increased operational efficiency.
• Led strategic business development initiatives, successfully securing a RM 4 million construction industry project and a strategic joint venture with a publicly listed international contractor.
• Enhanced market presence, achieving an 80% increase in client Request for Quotations (RFQs) and Request for Information (RFIs) by implementing integrated branding strategies across digital marketing, CRM, corporate communications, SEO, and presentations.
• Resolved critical client issues utilizing Total Quality Management (TQM) methodologies and governmental collaboration, significantly reducing client losses and project timelines.
• Directed company-wide branding strategies through strategic digital marketing, CRM tools, corporate PR, presentations, website enhancement, and SEO, driving an 80% increase in client inquiries (RFQ/RFI).
• Played a pivotal role as part of executive leadership, contributing to high-level strategic planning, budget management, project execution, internal problem-solving, and human resource strategies.

• Directed successful operations for a business consulting and IT solutions company, overseeing delivery of 3 SaaS software development projects and an e-commerce platform, consistently meeting project timelines and client expectations.
• Led deployment and process improvement initiatives for a Healthcare Information System (HIS) SaaS project for Malaysia's Ministry of Health (KKM) and private hospitals.
• Managed and motivated a diverse team of 20 staff members, improving team efficiency and ensuring successful project execution from initial planning through final delivery.
• Secured major contracts through effective client presentations and business analysis, resulting in 2 government contracts and 1 private hospital project.
• Directed the content and digital marketing team, delivering sustainable revenue growth through strategic engagements with government and private sector clients for two consecutive years.
• Championed cultural change management initiatives, realigning business processes and HR practices to better reflect organizational vision and strategic goals.

• Delivered outstanding results in shipping, freight forwarding, and logistics with specialized expertise in Third-Party Logistics (3PL), consistently exceeding company revenue targets by over 60% throughout tenure.
• Strategically expanded the company's revenue channels, transitioning successfully from traditional forwarding into logistics asset management and the Food & Beverage (F&B) sector through targeted financial planning.
• Successfully negotiated and retained contracts with 5 major key clients, generating sustained annual revenue streams for 6 consecutive years, achieved by maintaining superior operational quality and effective client relationship management.
• Directed comprehensive logistics operations and account management, effectively overseeing annual import/export and transactional sales ranging between RM20 million to RM30 million, ensuring accurate customs compliance and efficient logistics movements.
• Managed procurement processes strategically for logistics vendors, optimizing delivery schedules and timelines, and effectively aligning vendor capabilities with clients’ supply chain requirements.
• Implemented significant improvements to supply chain structures, effectively reducing logistical downtime from initial zero downtime to less than 10%, ensuring reliable and timely delivery across multiple ports to client warehouses.

• Managed a team of 5 staff members, achieving superior operational efficiency and significantly improving client satisfaction and retention in freight forwarding service.
• Oversaw comprehensive documentation processes for custom clearence and delivered consistent, high-quality daily support to client management teams.
• Acted as the primary client liaison, leading presentations and handling negotiations for Request for Quotation (RFQ), new contracts, and volume agreements.
• Leveraged advanced problem-solving abilities to swiftly resolve client concerns, ensuring the smooth and timely completion of all logistics and operational projects.

• Managed administrative functions, human resources activities, and client tax filings, ensuring accurate bookkeeping and account management.
• Supervised and executed 70% of client service activities, providing prompt and efficient resolution of client inquiries and ensuring timely, accurate reporting
• Enhanced customer satisfaction by streamlining communication channels and improving response times.