Adobe Illustrator, Photoshop, Movie Maker
Izaan Ikram Ishak
Customer Service Executive
Petaling Jaya,10
Summary
With a proven track record at Maxis Broadband Sdn. Bhd, I excel in customer service and active listening, enhancing customer loyalty and team collaboration. Expert in call management and leveraging product knowledge, I adeptly resolve complaints, boosting satisfaction and repeat business. My approach consistently fosters professional growth and superior service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maxis Broadband Sdn. Bhd.
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Executive
Singtel (Sudong M. Sdn. Bhd.)
Klang, 10
11.2017 - 10.2019
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
Education
Associate of Science - Computer Science And Programming
Kolej Teknologi Darulnaim
Pengkalan Chepa, Kelantan, Malaysia 04.2001 -
Skills
Customer Service
Software
Languages
Malay
Native language
English
Advanced
C1
Interests
Content Video Editor
Timeline
Customer Service Representative
Maxis Broadband Sdn. Bhd.
03.2020 - Current
Customer Care Executive
Singtel (Sudong M. Sdn. Bhd.)
11.2017 - 10.2019
Associate of Science - Computer Science And Programming
Kolej Teknologi Darulnaim
04.2001 -
Similar Profiles
Mustafa Kamal Abdul AzizMustafa Kamal Abdul Aziz
Project Manager at MAXIS Broadband Sdn BhdProject Manager at MAXIS Broadband Sdn Bhd
ANNETHA SESU RAJANNETHA SESU RAJ
Senior Inventory Controller & Acting Coach at Maxis BroadBand Sdn BhdSenior Inventory Controller & Acting Coach at Maxis BroadBand Sdn Bhd
Khairoman Bin Abu KhairKhairoman Bin Abu Khair
Manager at Maxis Broadband Sdn. Bhd.Manager at Maxis Broadband Sdn. Bhd.
Ts. ISMAIL BIN ALITs. ISMAIL BIN ALI
Head of Solution Architects and Presales at Maxis Broadband Sdn BhdHead of Solution Architects and Presales at Maxis Broadband Sdn Bhd
Putri Faralisa Sofea Adril Abdul JalilPutri Faralisa Sofea Adril Abdul Jalil
Vice President of Brand, Media and Communications at UOB MalaysiaVice President of Brand, Media and Communications at UOB Malaysia