Adobe Illustrator, Photoshop, Movie Maker
Izaan Ikram Ishak
Customer Service Executive
Petaling Jaya,10
Summary
With a proven track record at Maxis Broadband Sdn. Bhd, I excel in customer service and active listening, enhancing customer loyalty and team collaboration. Expert in call management and leveraging product knowledge, I adeptly resolve complaints, boosting satisfaction and repeat business. My approach consistently fosters professional growth and superior service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maxis Broadband Sdn. Bhd.
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Executive
Singtel (Sudong M. Sdn. Bhd.)
Klang, 10
11.2017 - 10.2019
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
Education
Associate of Science - Computer Science And Programming
Kolej Teknologi Darulnaim
Pengkalan Chepa, Kelantan, Malaysia 04.2001 -
Skills
Customer Service
Software
Languages
Malay
Native language
English
Advanced
C1
Interests
Content Video Editor
Timeline
Customer Service Representative
Maxis Broadband Sdn. Bhd.
03.2020 - Current
Customer Care Executive
Singtel (Sudong M. Sdn. Bhd.)
11.2017 - 10.2019
Associate of Science - Computer Science And Programming
Kolej Teknologi Darulnaim
04.2001 -
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