Summary
Overview
Work History
Education
Skills
Websites
Software
Languages
Interests
Timeline
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Izaan Ikram Ishak

Izaan Ikram Ishak

Customer Service Executive
Petaling Jaya,10

Summary

With a proven track record at Maxis Broadband Sdn. Bhd, I excel in customer service and active listening, enhancing customer loyalty and team collaboration. Expert in call management and leveraging product knowledge, I adeptly resolve complaints, boosting satisfaction and repeat business. My approach consistently fosters professional growth and superior service delivery.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Maxis Broadband Sdn. Bhd.
Bandar Sunway, Petaling Jaya.
03.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Care Executive

Singtel (Sudong M. Sdn. Bhd.)
Klang, Selangor, Malaysia
11.2017 - 10.2019
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.

Education

Associate of Science - Computer Science And Programming

Kolej Teknologi Darulnaim
Pengkalan Chepa, Kelantan, Malaysia
04.2001 -

Skills

Customer Service

Active Listening

Product Knowledge

Call Management

Team Work

Software

Adobe Illustrator, Photoshop, Movie Maker

Languages

Malay
Native language
English
Advanced
C1

Interests

Content Video Editor

Timeline

Customer Service Representative

Maxis Broadband Sdn. Bhd.
03.2020 - Current

Customer Care Executive

Singtel (Sudong M. Sdn. Bhd.)
11.2017 - 10.2019

Associate of Science - Computer Science And Programming

Kolej Teknologi Darulnaim
04.2001 -
Izaan Ikram IshakCustomer Service Executive